24/7 IT Support for Businesses in Lisbon
Quando a sua operação não pode parar, a DataRoad responde. Helpdesk, suporte remoto imediato e técnicos no local em toda a Grande Lisboa — com tempos de resposta garantidos por SLA, avença fixa e sem fidelização.
Suporte que resolve, à primeira e a tempo
Helpdesk e suporte remoto
Atendimento por telefone, email e acesso remoto seguro. A maioria dos pedidos fica resolvida em minutos, sem esperar por deslocações.
On-site intervention
Técnicos DataRoad em toda a Grande Lisboa para tudo o que não se resolve à distância — postos, servidores, redes e impressão.
Gestão de servidores
Manutenção de servidores físicos e virtuais, Microsoft 365, correio, partilhas e permissões, com atualizações controladas.
Managed cybersecurity
Antivírus/EDR, firewall, filtragem e boas práticas alinhadas com a NIS2 para reduzir o risco de ransomware e phishing.
Backups
Backups automáticos e testados, com plano de recuperação para voltar a trabalhar depois de qualquer incidente.
24/7 Monitoring
Vigiamos os seus sistemas e agimos antes de a avaria o afetar. Menos surpresas, mais disponibilidade.
Why DataRoad?
Written SLA
Agreed and met response and resolution times, not verbal promises.
Estimated cost
Fixed monthly fee. You always know how much you pay, with no surprise bills.
No loyalty scheme
We stay because we are good, not because of a contract.
Dedicated team
Engineers who know your infrastructure, not an anonymous call centre.
Proactivity
We prevent rather than patch up. Fewer incidents and less downtime.
Proximity in Lisbon
We are close by. When it is necessary to go to the site, we go quickly.
How we work
Diagnosis
We analysed your infrastructure, risks and priorities — with no obligation.
Clear proposal
Apresentamos avença e SLA à medida, com âmbito e custos definidos.
Onboarding
Inventory, access control, monitoring and documentation of your network.
Ongoing support
Helpdesk, interventions and reports — continuous improvement every month.
Where we operate in Lisbon
Frequently Asked Questions
Is the support really 24/7?
Yes, we provide continuous coverage with an SLA, including out-of-hours and weekends for the plans that require it. The service level is defined in the proposal according to the criticality of your operation.
How much does IT support cost for my business?
We work on a fixed monthly retainer, calculated according to the number of workstations, servers and the desired SLA. You can request a free, no-obligation quote — we present a clear and predictable price.
Do you travel to the location in Lisbon?
Yes, we have technicians for the whole of Greater Lisbon. Most requests are resolved via remote access in minutes; when necessary, we visit the site within the agreed time.
Is there a minimum term contract?
No, DataRoad does not require a tie-in period. We keep our clients through the quality of our service and trust, not by contract.
Can you take over the support for a company that already has another supplier?
Yes. We carry out a planned transition, with inventory and documentation, to take over your infrastructure with no interruption to service.
Precisa de suporte informático fiável em Lisboa?
Peça uma proposta gratuita. Respondemos rápido e com um plano claro.