DataRoad · IT Services and Consultancy
IT Unlimited 365
24/7 coverage
For the activities that don't stop at six o'clock.
Unlimited support 365 days a year, round-the-clock monitoring and preventive maintenance, for a fixed monthly fee with no nasty surprises on your bill.
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IT Unlimited Premium 365
Unlimited on-site, remote and telephone support with a fixed monthly fee, 24/7 monitoring and guaranteed SLA response times. No surprises.
Request a proposal24/7/365 support
Weekends and bank holidays included Any time, every day Permanent response
Dedicated Account Manager
Single point of contact IT alignment meetings Understands your operation
Business Continuity
Disaster Recovery Plan Backups and replicas Recovery tests
Project Priority
Priority project access Network and infrastructure Executive reports
IT Unlimited Premium 365
Tariff
IT Unlimited PREMIUM 365
For businesses that can never stop, IT Unlimited Premium 365 is your dedicated IT department, available at all hours, every day of the year.
It includes everything in IT Unlimited Premium and adds 24/7/365 coverage, including weekends and bank holidays.
You have a dedicated technical account manager, periodic strategic alignment meetings and a business continuity plan (Disaster Recovery) tailored specifically for your operation.
Upon request
24/7/365 support — for operations that can never stop.
Minimum applicable monthly value · No commitment — you stay with us because you want to · Complex infrastructure (hospitality, healthcare, multi-site, servers and guest networks) are subject to a tailor-made proposal — the item value does not apply.
That is the tariff indicated for the continuous operations — hospitality, clinics, retail, manufacturing, shared services and companies with teams spread across multiple time zones.
Beyond ongoing support, you have priority access to network and infrastructure projects and executive reports prepared for management, not the technical team.
Your IT department. Without the cost of having it in-house.
Who is IT Unlimited Premium 365 for
For businesses whose activity has no closing time a hotel where the Wi-Fi has to work at three in the morning, a clinic open on Saturday, a production line that cannot stop, a team in Lisbon working with colleagues in another time zone.
In these contexts, a business-hours helpdesk is not enough. Premium 365 guarantees a response at any time, every day of the year, including weekends and bank holidays.
What is included
- Everything included in IT Unlimited Premium
- 24/7/365 support
- Weekends and bank holidays included
- Dedicated Technical Account Manager
- Periodic IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Custom executive reports
More than just support
With a dedicated technical account manager, IT ceases to be a succession of ad-hoc requests and follows a plan: what to replace, when, and with what impact on the budget.
Compare the packages
Choose the level of support
that your company needs
- Remote and telephone support
during working hours - 24/7 supervision
with automatic alerts - Incident response with SLAs
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited on-site support
- travel included
- Advanced 24×7×365 monitoring
- Complete fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No time limit
- Dedicated helpdesk
during working hours
- Everything included
in IT Unlimited - 24/7/365 support
- weekends and bank holidays included
- Dedicated Technical Account Manager
- Periodic IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Custom executive reports
Companies that never close — and whose IT doesn't either
Hospitality, healthcare, manufacturing and shared services, with 24/7 coverage
Contact us right now
Contact Form
Request a proposal from DataRoad: we take care of the rest with a quick and clear response to support your business needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist technician will contact you the same day.