DataRoad · IT Services and Consultancy
IT Unlimited 365
24/7 coverage
For operations that don't stop at six in the evening.
Unlimited support 365 days a year, constant monitoring and preventative maintenance, for a fixed monthly fee and with no nasty surprises on your bill.
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IT Unlimited Premium 365
Unlimited local, remote and telephone support with a fixed monthly fee, 24/7 monitoring and guaranteed SLA response times. No surprises.
Request a quote24/7/365 support
Weekends and bank holidays included Any time, any day Permanent response
Dedicated Account Manager
Single point of contact IT alignment meetings Get to know your operation
Business Continuity
Disaster recovery plan Backups and replicas Recovery testing
Project Prioritisation
Priority project access Network and infrastructure Executive reports
IT Unlimited Premium 365
Plan
IT Unlimited PREMIUM 365
For businesses that cannot stop — ever. IT Unlimited Premium 365 is your dedicated IT department, available at any time, every day of the year.
Include everything that is in IT Unlimited Premium and add 24/7/365 coverage, including weekends and public holidays.
You have a dedicated technical account manager, regular strategic alignment meetings and a business continuity plan (Disaster Recovery) tailored to your operation.
Under consultation
24/7/365 support — for operations that can never stop.
Minimum applicable monthly spend · No minimum term — stay with us because you want to · Complex infrastructure (hospitality, healthcare, multi-site, servers and guest networks) Do you have a tailored proposal — the value per position does not apply.
It is the right plan for continuing operations — hospitality, clinics, retail, manufacturing, shared services and companies with teams distributed across multiple time zones.
In addition to permanent support, you have priority access to network and infrastructure projects and executive reports prepared for management, not the technical team.
Your IT department. Without the cost of having it in-house.
Who is IT Unlimited Premium 365 for
Companies whose operation It doesn't have a closing timea hotel where the Wi-Fi has to work at three in the morning, a clinic that opens on Saturdays, a production line that cannot stop, a team in Lisbon working with colleagues in another time zone.
In such contexts, a business-hours helpdesk is insufficient. Premium 365 guarantees a response at any time, every day of the year, including weekends and bank holidays.
What is included
- Everything included in IT Unlimited Premium
- 24/7/365 support
- Weekends and bank holidays included
- Dedicated Technical Account Manager
- Periodic IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Tailored executive reports
More than support
With a dedicated technical account manager, IT ceases to be a succession of one-off requests and becomes a proper plan: what needs to be replaced, when, and with what budget impact.
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support
during working hours - 24/7 monitoring
with automated alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited face-to-face support
- travel included
- Advanced 24×7×365 monitoring
- Complete fleet management
- Cyber security included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No time limit
- Dedicated helpdesk
during working hours
- All-inclusive
Unlimited - 24/7/365 support
- weekends and bank holidays included
- Dedicated Technical Account Manager
- Periodic IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Tailored executive reports
Companies that don't close – and whose IT doesn't either
Hospitality, healthcare, production and shared services, with 24/7 coverage
Contact us now
Contact Form
Request a proposal from DataRoad: we take care of the rest with a quick and clear response to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist technician will contact you the same day.