DataRoad · IT Services and Consultancy
IT Unlimited Essential
The basic package
The bare minimum to stop putting out fires.
Monitoring, updates, tested backups and support with a defined response time — the foundation upon which everything else is built.
View the plan
When Essential is no longer enoughFind out more...Service LevelsResponse times by severity, in writing
Measured each month and communicatedFind out more...
IT Unlimited Essential
Unlimited on-site, remote and telephone support with a fixed monthly fee, 24/7 monitoring and guaranteed SLA response times. No surprises.
Request a proposalRemote and Telephone Support
During business hours Certified technicians No waiting, no queues
24/7 supervision
Automated alerts Servers, network and backups Pre-failure detection
SLA Guaranteed Response
Defined response times Priorities by criticality History of each request
Update Management
Security patches System updates Monthly inventory report
// IT Unlimited Essential
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IT Unlimited ESSENTIAL
The solid foundation for businesses with 5 to 10 workstations. Remote and telephone support during working hours, provided by certified technicians, with response times guaranteed by SLA.
We monitor your systems 24/7 with automatic alerts, apply updates and security patches, and send a monthly report on the status of your IT infrastructure.
That is the very least a reputable company should do: stop waiting for a breakdown to happen before taking action.
Upon request
100 % package: remote and telephone support — remote resolution within minutes, with no travel required.
Minimum of 10 posts · No contract — you stay with us because you want to · Complex infrastructure (hospitality, healthcare, multi-site, servers and guest networks) are subject to a tailor-made proposal — the item value does not apply.
Essential is a plan of’remote and telephone support. It includes neither call-outs nor on-site assistance—and that is precisely what makes it accessible to smaller organisations, as the vast majority of everyday incidents are resolved remotely and without waiting.
If your company requires on-site interventions, complete fleet management or managed cybersecurity, the package indicated is IT Unlimited Premium.
Start with the basics. Grow when it makes sense to do so.
Who is IT Unlimited Essential aimed at?
To the attention of 5 to 10 workstations which still operate in a reactive manner: they call out a technician when something breaks down, pay by the hour and never really know what state their IT systems are in.
Essential replaces this model with a fixed monthly fee that includes remote and telephone support during working hours, continuous system monitoring and a response within the timeframes set out in the SLA.
What is included
- Remote and telephone support during business hours
- 24/7 monitoring with automatic alerts
- Incident response with defined SLA
- Management of updates and security patches
- Monthly IT equipment status report
- Dedicated email and telephone helpdesk
What is not included
On-site call-outs and support, complete fleet management, managed firewall and antivirus, and out-of-hours coverage. All of this is included in the Premium and Premium 365 packages.
Compare the packages
Choose the level of support
that your company needs
- Remote and telephone support
during working hours - 24/7 supervision
with automatic alerts - Incident response with SLAs
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited on-site support
- travel included
- Advanced 24×7×365 monitoring
- Complete fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No time limit
- Dedicated helpdesk
during working hours
- Everything included
in IT Unlimited - 24/7/365 support
- weekends and bank holidays included
- Dedicated Technical Account Manager
- Periodic IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Custom executive reports
Companies that have professionalised their IT support
They all started by no longer calling a technician only when something breaks down
Contact us right now
Contact Form
Request a proposal from DataRoad: we take care of the rest with a quick and clear response to support your business needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist technician will contact you the same day.