DataRoad · IT Services and Consultancy
IT managed services
Your IT service
For businesses without an IT team, or with an overwhelmed team.
We take over the entire function or strengthen the existing one: helpdesk, infrastructure, security and vendor management, with a single point of contact.
Contact us
Full IT Support
The complete IT department for a fixed fee
Unlimited support, 24/7 monitoring and written SLAs
Internal Team Supplement
Reinforcement of your team with certified specialists
Cybersecurity, projects and second-line support
IT outsourcing in Portugal
Managed IT services: the complete IT department, without the cost of building it
Recruiting, training and retaining an in-house IT team costs tens of thousands of euros a year — and it still falls short during holidays, absences and on technologies that no one has mastered. With DataRoad managed services, your business hands over all its IT to a certified team in Lisbon, for a fixed monthly tariff, with written SLAs and measured outcomes. In French, Portuguese and English.
What is IT managed services — and why now is the right time
IT outsourcing consists of entrusting the IT management of your company to a specialised partner — a Managed Services Provider (MSP) — rather than keeping it in-house. The partner handles user support, servers, the network, security, backups and communications, and is accountable for everything with contractual response times.
For most companies with up to 250 employees, the calculation is simple: a single internal technician costs over €30,000/year, masters a fraction of the required technologies and has no backup in the event of absence. Managed services give you a whole team — systems, networks, cybersecurity, cloud and telephony — for less than that single salary, with permanent coverage and documented knowledge that doesn't leave when someone changes jobs.
What we deliver
Unlimited helpdesk
Remote, telephone and on-site support for your users, with unlimited requests and no hourly billing. Your staff call, we resolve.
24/7/365 supervision
Servers, network and critical services monitored by the minute, with real-time alerts. We detect and act before the problem halts your business.
Cybersecurity and backups
Managed firewalls, endpoint protection, access policies and tested backups with disaster recovery plan. GDPR compliance included.
Networks and business Wi-Fi
Design, installation and management of corporate wired and wireless networks — from office to warehouse, from hotel to clinic.
Microsoft 365 and cloud
Complete management of Microsoft 365, optimised licences and migrations with zero business interruption.
Voice communications
Hosted IP PBX telephone systems, with auto-attendant, queues and reporting — all integrated into the same contract.
Three models, depending on your reality
| Model | For whom | How does it work |
|---|---|---|
| Total IT support | Businesses without an internal IT team | DataRoad is your complete IT department: users, infrastructure, security, suppliers and projects — all in-house, for a fixed monthly fee. |
| Supplement to the internal team | Businesses with an overloaded in-house team | Your team maintains day-to-day operations; we handle 24/7 supervision, cybersecurity, specialised projects or second-line support. |
| Project-based IT support | One-off needs and changes | Relocations, office moves, new networks, opening of subsidiaries in Portugal — carried out by a certified team, with a beginning, a middle and an end. |
Why Portugal — and why DataRoad
Portugal has become one of the favourite destinations for international companies: time zone aligned with London, technical talent, competitive costs and European stability. If your company moves to Portugal or you're building a team in nearshoring, DataRoad looks after everything that connects, protects and supports this operation — office, network, workstations, security and communications — with a service in French, English and Portuguese and proven experience with multinationals, embassies and international schools.
- 11+ years of activity and 232+ companies supported across the country; ;
- Certified clean team Cisco, Fortinet, Sophos, Microsoft, Dell, HP and VMware; ;
- Written and measured SLAs : 99.9% availability over a 3-month period and an average response time of less than 2 hours; ;
- No obligation — customers stay because they want to, not because the contract forces them to; ;
- 5.0 stars on Google with dozens of real customer reviews.
How much does managed IT services cost?
Unlimited IT packages with a fixed monthly fee: Essential (remote and telephone support for 100 % systems, minimum 10 workstations), Premium (with call-outs and Microsoft 365 management included) and Premium 365 (24/7/365 cover). No tie-in. Complex infrastructures are subject to a tailored quote.
How does it start
Diagnostic
Free assessment of your infrastructure, risks and current costs — with no obligation.
Proposal
Plan and package agreed in writing, with a clear SLA and scope. Response within 24 working hours.
Transition
Onboarding documented in 30 days, without interrupting business or users.
Exploitation
Unlimited support, 24/7 monitoring, reports and regular follow-up meetings.
Companies that have already entrusted their IT to DataRoad
Network infrastructure and communications for a large-scale food processing industrial operation.
Complete IT infrastructure for the Portuguese operation of an international car rental company.
Network and IT support on the Lisbon campus of a European higher education institution.
Frequently asked questions about managed services
Are we losing control of our IT by outsourcing?
No — you win. You receive regular reports, a client portal with the status of all requests and complete documentation of your infrastructure, which remains yours. You always decide; we execute and respond by SLA.
And what if we already have an in-house technician or team?
We complement this: the internal team keeps the proximity to the business and we take care of 24/7 supervision, security, projects or second-line support. This is the model adopted by several of our clients.
How long does the transition from another provider take?
The onboarding period lasts 30 days: we take inventory, document everything and gradually take over without any interruption. If you are coming from a previous provider, we handle the transfer of access and login details.
Do you work with foreign companies setting up in Portugal?
Yes — it’s one of our specialities: multinationals, embassies and international schools. Communication in French and English, European invoicing and experience with office openings from scratch.
Are we tied into a long-term contract?
No. The IT Unlimited plans are commitment-free. The commitment renews each month through the quality of the service — not through clauses.
Talk to us before you hire another technician
Tell us about your business and receive, within 24 working hours, a managed services proposal with a defined scope, SLA and fixed price. No obligation.
Request a managed services proposalDataRoad Support Plans
Your company's IT
in safe hands
- Remote and telephone support
during working hours - 24/7 supervision
with automatic alerts - Incident response with SLAs
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited on-site support
- travel included
- Advanced 24×7×365 monitoring
- Complete fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No time limit
- Dedicated helpdesk
during working hours
- Everything included
in IT Unlimited - 24/7/365 support
- weekends and bank holidays included
- Dedicated Technical Account Manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Custom executive reports
Some of the companies that entrust their infrastructure to DataRoad,
sectors where an outage costs much more than IT support
// OUR IT SERVICES
Discover all the benefits
Support & IT Implementation
Wireless Networks
Installation, configuration and deployment of enterprise wireless network solutions, with management
IT Security
IT security and information protection solutions for workstations, servers and networks
Helpdesk Support
IT user support: on-site, remote and by telephone. Permanent assistance for businesses
Backups
Information security with monitoring and alerting. Local and remote backups. Disaster Recovery solutions
Computer Networks
Computer network maintenance, deployment, management and optimisation
IT consultancy
Analysis, management and optimisation of IT, network, system and cybersecurity solutions
Cloud Solutions
Cloud security, sharing and collaboration solutions, Microsoft 365 and Google Workspace. Deployment, management and maintenance
The technologies we master, certified by the manufacturers
We work exclusively with enterprise platforms, with a certified team on each of them
Contact us
Contact Form
Ask DataRoad for a proposal: we will take care of the rest with a quick and clear response to support your business needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist technician will contact you the same day.