DataRoad · IT Services and Consultancy
Customer Portal
Your live tickets
Every request, its status and who is dealing with it, all in one place.
Open a ticket, track its progress and check the history of what has been done on your systems — without having to ask anyone for updates.
Open the gate
With the history of what has been doneFind out more...Service LevelsResponse times by severity, in writing
Measured each month and communicatedFind out more...
Tickets, History and Certified Apple Support
Open and track your support requests with full history and visible response times — along with certified Apple IT services: MDM, TotalCare, backup and 24/7 monitoring.
Request a proposalDedicated Customer Portal
Requests and tickets in one place
Real-time status
Full history
Simple Application Process
Portal, email or telephone
Clearly defined priorities
Average response in under 2 hours
Your Documented Network
Documented infrastructure
Managed access and licences
Your information, always at your service
Immediate Remote Assistance
Secure remote support
Without unnecessary expectations
Solution on the first move
// IT Unlimited
Business Services
Apple Stores
IT UNLIMITED
Apple Certified Business Support We manage Mac environments with the same excellence and dedication — so your team works without limits, whatever the system chosen.
Apple Support
Whatever platform your business uses — Apple's Mac, iPhone and iPad, or Windows and PCs — DataRoad guarantees certified technical support, high-level IT security and complete business continuity for both ecosystems.
DataRoad is a certified member of the’Apple Consultants Network in Portugal — a distinction that places our team among the globally recognised and certified Apple partners for business.
This certification, combined with our extensive experience of Microsoft and Windows environments, enables us to manage any enterprise technology configuration with the same level of expertise and excellence, whether it is 100% Apple, 100% Windows or a hybrid of both systems.
Our specialist team provides comprehensive management and optimisation of your company’s IT infrastructure — ensuring seamless integration between devices, enhanced security, managed updates and an IT strategy aligned with your business objectives.
With over a decade of experience in managing Apple and Microsoft environments for national and international companies in Portugal, DataRoad is the technology partner your business needs — whichever system you choose.
DataRoad Apple TotalCare is a fully managed Apple IT management solution for businesses seeking consistent performance, robust security and specialist supervision of their Apple devices.
Without long-term contracts, with support that simply evolves as your organisation grows.
- Apple Mobile Device Management (MDM) — Centralised management of Macs, iPhones and iPads, including security policies, configuration profiles, compliance monitoring and remote support.
- 24/7 Monitoring and Proactive Maintenance Continuous health monitoring of systems, with automated remediation to prevent outages before they affect your business.
- Unlimited Cloud Backup and Rapid Recovery — Secure, automated backups with rapid restoration, to protect against data loss, ransomware or hardware failures.
- Managed macOS and App Updates Controlled rollout of Apple system updates and enterprise software to maintain security without disrupting workflows.
- Malware Detection and Security Incident Response — Continuous protection against viruses, spyware and unauthorised system modifications on all managed Macs.
- Priority Support with Apple Certification — Direct access to Apple-certified consultants for phone and email support during business hours.
Apple Business Support in Portugal
Your Business Has Chosen Apple. Now You Need Someone Who Really Knows How to Manage Apple.
The adoption of’Apple ecosystem in the enterprise world has experienced accelerated growth in recent years.
MacBooks on the desks of the creative, development and management teams.
iPhones in the hands of the sales and operational teams.
From iPads at reception desks, to meeting rooms, clinics, hotels, and educational environments.
Apple is no longer a niche choice. Today, it is a comprehensive enterprise platform — but with real standards of management, security, integration and specialist support.
The problem?
Most IT support companies in Portugal remain focused almost exclusively on Windows.
They know how to manage Active Directory, Microsoft 365 and Windows Server environments.
But when a Mac has a problem, resolution time doubles, solutions are improvised, and support quality drops drastically.
DataRoad is different.
We are certified member of the Apple Consultants Network (ACN) — Apple’s official programme for specialist consultants in Apple enterprise solutions — and we master the Apple ecosystem with the same technical depth what Microsoft.
👉 If your business uses Apple — or is considering doing so — DataRoad is the good IT partner to ensure that this choice works at the highest level.
Apple Consultants Network (ACN)
What It Is and Why It Matters for Your Business
L’Apple Consultants Network is the official Apple programme that certifies partners having a proven competence deployment, management and support of Apple devices in an enterprise environment.
Being an ACN member is not a formality.
It is the result of a rigorous technical evaluation process, with ongoing training and direct validation by Apple.
What ACN Certification Guarantees DataRoad Clients
✅ Access to exclusive Apple technical resources
Including direct support channels with Apple engineers and advanced documentation not publicly available.
✅ Continuous and mandatory technical training
DataRoad technicians maintain active Apple certifications, updated with each new release of macOS, iOS and iPadOS.
✅ Apple Business Manager
Access to Apple's official platform for the enterprise device management, automatic enrolment, app distribution and managed Apple IDs.
✅ Official recognition of Apple in Portugal
DataRoad is listed as Apple consultant recommended for businesses in Portugal.
There are few ACN partners in Portugal.
By entrusting your company's Apple devices to DataRoad, you are working with a team that’Apple recognises as qualified.
The Generalist Apple Support Problem
And Why It Always Ends Up Costing a Lot
The scenario repeats itself far too often:
- The company is adopting Macs or iPads
- She keeps the same Windows-centric IT support
- The trouble is starting
The Most Common Mistakes We Encounter
❌ Macs without central management
Manual configuration, without consistent security policies.❌ Absence of Apple MDM
Every device is an island: without control, without visibility, and with no remote wiping possible.❌ Backups non-existent or never verified
Time Machine that hasn't run for months, or cloud backups that fail silently.❌ Obsolete macOS
Known vulnerabilities due to lack of update management.❌ iPhones and iPads without any controls
Devices containing sensitive data without encryption, mandatory PIN or remote locking.
✅ DataRoad fixes these issues structurally — not with quick fixes.
Apple Services for Business DataRoad
Apple Mobile Device Management (MDM)
Centralised management of Macs, iPhones and iPads from a single console.
With Apple MDM, DataRoad guarantees:
- Total fleet visibility
- Automated security policies
- Immediate remote intervention
- Continuous compliance with good practice
Integrated into Apple Business Manager, allowing automatic enrolment and zero‑touch deployment.
Apple TotalCare — Fully Managed Apple IT Support
The complete solution of Apple management for business.
Included, for a fixed monthly fee:
- Apple MDM complete
- 24/7 supervision
- Unlimited cloud backup with daily verification
- Managed macOS and app updates
- macOS-specific endpoint security
- Priority support with Apple-certified technicians
✅ Scalable, without renegotiation for new devices
✅ No obligation
Apple Certified Technical Support
Specialist support for:
- MacBook Air
- MacBook Pro
- iMac
- Mac mini
- Mac Studio
- iPhone
- iPad
Secured by Apple Certified Consultants, remotely or on-site if necessary.
Apple Business Manager — Deployment and Management
Complete configuration of’Apple Business Manager, integration with the MDM and creation of’Managed Apple IDs.
New devices can be dispatched directly from the supplier to the employee — ready to work from the first connection.
Managed macOS and App Updates
- Preliminary tests
- Scheduled maintenance windows
- Rollback available
Always up to date.
Without ever interrupting the work.
Unlimited Cloud Backup and Data Recovery
- Automated daily backup
- Encrypted cloud storage
- Granular or full recovery
- Actual recoverability check
Endpoint Security for macOS
Native protection for macOS, with:
- Behavioural detection
- Ransomware protection
- Incident reports and root cause analysis
«Macs don't get viruses» is one of the biggest risks we see on the market.
Apple integration with Microsoft 365 and Windows
DataRoad is a specialist in hybrid environments :
- Apple + Windows
- macOS + Microsoft 365
- Integration with Azure AD
- SSO and MFA
- Unified shares and identities
Sectors Where We Manage Enterprise Apple Environments
- 🎨 Creative and Marketing Agencies
- 💻 Technology and Software
- 🏥 Health and Clinics
- 🏨 Hotels & Tourism
- 🎓 Higher Education
- ⚖️ Lawyers, Consulting and Finance
- 🌍 Embassies and Diplomatic Organisations
- 🏢 Multinationals with subsidiaries in Portugal
Apple and Windows — One Single Partner
DataRoad doesn't force you to take sides.
✔ Apple Authorised Reseller
✔ Microsoft Partner
✔ Hybrid environment specialist
Single supplier.
One team.
No conflicts. No blind spots.
Why Choose DataRoad
✔ Apple Consultants Network Certified
✔ Technicians with active Apple certifications
✔ 24/7 supervision
✔ No tie-in
✔ +11 years of corporate IT experience
✔ Rated 5⭐ on Google
✔ TOP 5% Best SMEs in Portugal
📞 211 459 950
✉ [email protected]
👉 Request a free Apple diagnostic
Organisations that entrust their business to DataRoad
From the public sector to international corporations — infrastructures where stopping is not an option
// OUR IT SERVICES
Discover all the benefits
Support & IT Implementation
Wireless Networks
Installation, configuration and deployment of professional wireless network solutions, with management
IT Security
IT security and data protection solutions for workstations, servers and networks
Support Helpdesk
IT user support: on-site, remote and by telephone. Ongoing support for businesses
Backups
Data security with monitoring and alerts. Local and remote backups. Disaster recovery solutions.
Computer Networks
Computer network maintenance, deployment, management and optimisation
IT consultancy
Analysis, management and optimisation of IT, network, systems and IT security solutions
Cloud Solutions
Cloud security solutions, sharing and collaboration, 365 and GSuite. Deployment, management and maintenance
// Our IT services
IT Enterprise Support
Client portal: everything recorded, nothing forgotten
Open, track and view the history of every support request, with visible response times, an assigned handler and monthly activity reports.
Requests lost between emails and phone calls always delay resolution — and nobody can prove what was requested, or when.
Complete transparency on what your company asks for and what we deliver.
Support requests lost between emails and calls always delay resolution.
In the client portal, you log, track and view the history of every request, with visible deadlines and nothing forgotten.
Do you want this tracking in your company? Talk to us →
Certifications and partnerships that support our level of service
We work with market-leading enterprise manufacturers, with a certified team in every technology we deploy
Contact us right now
Contact Form
Request a proposal from DataRoad: we take care of the rest with a quick and clear response to support your business needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist technician will contact you the same day.