DataRoad · IT Services and Consultancy
Customer Portal
His live tickets
Every request, its status and who is dealing with it, all in one place.
Open a ticket, track its progress and check the history of what was done to your systems — without having to ask anyone for updates.
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To know what was done and in how much timeRead More ...Service LevelsResponse times by severity, in writing
Measured every month and reportedRead More ...
Tickets, History and Authorised Apple Support
Open and track your support requests with complete history and visible deadlines — alongside certified Apple IT services: MDM, TotalCare, backup, and 24/7 monitoring.
Request a quoteDedicated Client Portal
Requests and tickets in one place
Real-time status
Full history
Simple Application Opening
Portal, email or phone
Well-defined priorities
Average response time under 2h
Your Network Documentation
Documented infrastructure
Organised accesses and licences
Information always yours
Immediate Remote Assistance
Secure remote support
Without unnecessary waiting
First-time resolution
// IT Unlimited
Business Services
Managed Apple
IT UNLIMITED
Certified Apple Support for Business We manage Mac environments with the same excellence and dedication — so your team can work without limits, whatever system they choose.
Apple Support
Regardless of the platform your company uses — Apple Mac, iPhone and iPad, or Windows and PC — DataRoad guarantees certified technical support, high-level IT security and total operational continuity for both ecosystems.
DataRoad is a certified member of the Apple Consultants Network in Portugal — a distinction that places our team among the globally recognised and certified Apple enterprise partners.
This certification, combined with our extensive experience in Microsoft and Windows environments, enables us to manage any enterprise technology configuration with equal expertise and excellence, whether it be 100% Apple, 100% Windows or a hybrid environment incorporating both systems.
Our expert team ensures the complete management and optimisation of your company's IT estate — guaranteeing seamless integration between devices, enhanced security, managed updates and an IT strategy aligned with your business objectives.
With over a decade of experience managing Apple and Microsoft environments for national and international companies in Portugal, DataRoad is the technology partner your company needs — regardless of the system you choose.
DataRoad Apple TotalCare it is a fully managed Apple IT management solution, for businesses seeking consistent performance, robust security and specialist supervision of their Apple devices.
No long-term contracts, with support that scales easily as your organisation grows.
- Apple Mobile Device Management (MDM) — Centralised management of Macs, iPhones and iPads, including security policies, configuration profiles, compliance monitoring and remote support.
- 24/7 Monitoring and Proactive Maintenance — Continuous monitoring of system health, with automated remediation to prevent downtime before it impacts your business.
- Unlimited Cloud Backup and Fast Recovery Secure, automated backups with fast restoration capabilities to protect against data loss, ransomware, or hardware failures.
- Managed macOS and App Updates Controlled rollout of Apple operating system updates and enterprise software to maintain security without disrupting workflows.
- Malware Detection and Security Incident Response — Continuous protection against viruses, spyware and unauthorised system changes on all managed Macs.
- Apple Certified Priority Support - Direct access to Apple certified consultants for telephone and email support during working hours.
Apple Support for Business in Portugal
Your Company Chose Apple. Now You Need Someone Who Knows How to Manage Apple Properly.
The adoption of Apple ecosystem in the business world it has grown rapidly in recent years.
MacBooks on the desks of the creative, development and management teams.
iPhones in the hands of sales and operational teams.
iPads in reception areas, meeting rooms, clinics, hotels and educational environments.
Apple is no longer a niche choice. Today it is a complete business platform — but with real demands for management, security, integration and specialised support.
The problem?
The majority of IT support companies in Portugal remain focused almost exclusively on Windows.
They know how to manage Active Directory, Microsoft 365 and Windows Server environments.
But when a Mac with a problem, resolution time doubles, solutions are improvised and support quality drops drastically.
DataRoad is different.
We are certified member of the Apple Consultants Network (ACN) — Apple's official programme for specialist consultants in Apple business solutions — and we dominate the Apple ecosystem with the same technical depth with which we dominate Microsoft.
👉 If your company uses Apple — or is considering doing so — DataRoad is the IT partner suited to ensuring that choice functions at the highest level.
Apple Consultants Network (ACN)
What It Is and Why It Is Important for Your Business
The Apple Consultants Network it is the official Apple programme that certifies partners with demonstrated competence in deployment, management and support of Apple devices in corporate environments.
To be an ACN member it is not a formality.
It is the result of a rigorous technical evaluation process, continuous training and direct validation from Apple.
What ACN Certification Guarantees to DataRoad Clients
✅ Access to exclusive Apple technical resources
It includes direct support channels with Apple engineers and advanced documentation not available publicly.
✅ Ongoing compulsory technical training
DataRoad technicians maintain active Apple certifications, updated with each new version of macOS, iOS and iPadOS.
✅ Apple Business Manager
Access to the official Apple platform for the Enterprise mobility management, automated enrolment, app distribution and managed Apple IDs.
✅ Official Apple recognition in Portugal
DataRoad is listed as recommended Apple consultant for businesses in Portugal.
There are few ACN partners in Portugal.
When you entrust your company's Apple devices to DataRoad, you work with a team that Apple recognises as qualified.
The Generalist Apple Support Problem
And Why It Always Ends Up Costing Dear
The scenario repeats itself far too often:
- The company adopts Macs or iPads
- Keep the same Windows-focused IT support
- The trouble starts
The Most Common Errors We Encounter
❌ Macs without central management
Manual configuration, with no coherent security policies.❌ Lack of Apple MDM
Every device is an island: no control, no visibility, no remote wipe capability.❌ Non-existent or unverified backups
Time Machine that hasn't run for months or cloud backups that silently fail.❌ macOS is out of date
Known vulnerabilities due to a lack of patch management.❌ iPhones and iPads without any controls
Devices containing sensitive data without encryption, mandatory PIN or remote wipe capability.
✅ DataRoad fixes these issues structurally — not with patches.
Apple Services for Businesses DataRoad
Apple Mobile Device Management (MDM)
Centralised management of Macs, iPhones and iPads from a single console.
With Apple MDM, DataRoad guarantees:
- Full visibility of the fleet
- Automated security policies
- Immediate remote intervention
- Ongoing compliance with good practices
Integrated with Apple Business Manager, enabling automatic enrolment and zero‑touch deployment.
Apple TotalCare — Fully Managed Apple IT Management
The complete solution of Apple device management for business.
Includes, for a fixed monthly fee:
- Full Apple MDM
- 24/7 monitoring
- Unlimited cloud backup with daily verification
- Managed macOS and app updates
- macOS-specific endpoint security
- Priority support with Apple-certified technicians
✅ Scalable, with no renegotiations for new devices
✅ No contract
Apple Authorised Support
Specialist support for:
- MacBook Air
- MacBook Pro
- iMac
- Mac mini
- Mac Studio
- iPhone
- iPad
Lent by certified Apple consultants, remotely or in person when necessary.
Apple Business Manager – Deployment and Management
Complete configuration of Apple Business Manager, MDM integration and creation of Managed Apple IDs.
New devices can be shipped directly from the supplier to the employee — ready to work on the first login.
Managed macOS and App Updates
- Preliminary tests
- Scheduled maintenance windows
- Rollback available
Always up to date.
Without ever interrupting the work.
Unlimited Cloud Backup and Data Recovery
- Automatic daily backup
- Encrypted cloud storage
- Granular or full restoration
- Actual recoverability check
Endpoint Security for macOS
Native protection for macOS, featuring:
- Behavioural detection
- Ransomware protection
- Incident reports and root cause analysis
«Macs don't get viruses» is one of the biggest risks we see in the market.
Apple integration with Microsoft 365 and Windows
DataRoad is a specialist in hybrid environments:
- Apple + Windows
- macOS + Microsoft 365
- Integration with Azure AD
- SSO and MFA
- Shared resources and unified identities
Sectors Where We Manage Enterprise Apple Environments
- 🎨 Creative and Marketing Agencies
- 💻 Technology and Software
- 🏥 Health and Clinics
- 🏨 Hospitality and Tourism
- 🎓 Higher Education
- ⚖️ Law, Consulting and Finance
- 🌍 Embassies and Diplomatic Organisations
- 🏢 Multinationals with subsidiaries in Portugal
Apple and Windows — A Single Partner
DataRoad it does not force you to choose a side.
✔ Apple Authorised Reseller
✔ Microsoft partner
✔ Hybrid environment specialist
Single supplier.
A single team.
No conflicts. No blind spots.
Why Choose DataRoad
✔ Apple Consultants Network Certificates
✔ Technicians with active Apple certifications
✔ 24/7 supervision
✔ No tie-in
✔ +11 years of corporate IT experience
✔ 5⭐ rating on Google
✔ TOP 5% Best SMEs in Portugal
📞 211 459 950
✉ [email protected]
👉 Request a free Apple diagnostic
Organisations that trust their operations to DataRoad
From the public sector to international groups — infrastructure where stopping is not an option
// OUR IT SERVICES
Discover all the benefits
Support and IT Implementation
Wireless Networks
Installation, configuration and implementation of corporate and enterprise wireless network solutions, with management
Information Security
IT security and information protection solutions for workstations, servers and networks
Helpdesk Support
IT user support: on-site, remote and telephone. Permanent and business support
Backups
Information security with monitoring and alerts. Local and remote backups. Disaster Recovery solutions
Computer Networks
Computer network maintenance, implementation, management and optimisation
IT consultancy
Analysis, management and optimisation of IT solutions, networks, systems and IT security
Cloud Solutions
Cloud security, file sharing and collaboration solutions, 365 and GSuite. Implementation, management and maintenance
// Our IT services
Business IT Support
Customer portal: everything recorded, nothing forgotten
Open, track and view the history of every support request, with visible deadlines, assigned staff and monthly activity reports.
Requests lost between emails and phone calls always delay resolution — and nobody can prove what was asked, nor when.
Total transparency about what your company asks for and what we deliver.
Support requests lost between emails and calls always delay resolution.
On the customer portal, register, track and check the history of each request, with visible deadlines and nothing forgotten.
Do you want this tracking in your company? Talk to us →
Certifications and partnerships that sustain our level of service
We work with the market-leading enterprise manufacturers, with a team certified in every technology we implement
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Contact Form
Request a proposal from DataRoad: we take care of the rest with a quick and clear response to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
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