DataRoad · IT Services and Consultancy
Change service provider
Without stopping the activity
Switching service providers is simpler than staying with one that doesn't reply.
We survey the existing setup, take over the accounts and documentation, and organise the handover into planned stages — nobody stops working in the meantime.
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Why Choose DataRoad
11+ years, certified in-house team and written SLAs
Measured results and monthly merit-based renewal
Real References
Transitions and projects documented across multiple sectors
From the initial inspection to daily management, with proven results
Change of IT service provider
Switching IT Service Providers Without Interruption — and Without Depending on the Old One
Passwords known only to the service provider, undocumented servers, the fear of halting the business mid-migration. That is why so many companies put off the decision. With a structured transition plan, the change of service provider is carried out uninterrupted — and in the end, everything that belongs to you is finally in your hands.
The signs that it is time for a change
Answers that take days
You call, you persist, you resend the email «as a reminder». When asking for support becomes a job in itself, the problem doesn't come from you – but from your service provider.
Unexpected bills
Every call-out is a new quote and your monthly IT cost is a lottery. Predictability does exist: it's called a fixed monthly tariff.
An undocumented network
Nobody knows exactly what is installed, where the licences are or how to restore a backup. That’s not IT management — it’s blind faith.
Everything rests on one person
«That, only Mr X knows.» When knowledge lives inside someone's head, their holiday becomes an operational risk.
Zero visibility
No reports, no history, no idea of what has been done and why. You pay every month without being able to prove what you receive.
Neglected security
Backups that no-one tests, late updates, no managed protection. It goes well — until the day it doesn't go well anymore.
«But my current service provider holds everything...»
That is the most frequent fear — and it gets sorted. Access, licences, the domain and the data belong to your company, not to the supplier. Our transition includes a structured process for recovering access and documentation, carried out professionally with the former supplier.
And if the former service provider does not cooperate? There is also a path: we carry out an independent technical audit and execute a controlled access reset, system by system, without stopping operations. We have done it many times — it's a matter of method, not luck.
How we are leading the transition, step by step
Audit and inventory
Complete inventory: equipment, servers, licences, access, contracts and risks. You finally know exactly what you have — many companies discover surprises here.
Transition plan
A clear schedule with responsibilities and out-of-hours slots if necessary. The goal is fixed: zero interruption of your activity.
Recovery of access and documentation
Passcodes, licences, domain, email, backups and configurations go into a digital vault which your company has access to. What is yours remains yours.
Phased migration
Monitoring, management tools and security run parallel to the existing system, with testing prior to any cutover. Nothing is disconnected without an operational alternative.
Go-live with enhanced support
In the first few weeks, extra attention: your users are discovering the new support channels and get fast answers from day one.
What changes day-to-day
| Typical service provider | With DataRoad | |
|---|---|---|
| Support requests | Lost emails and calls | Ticketing system with SLA deadlines |
| Documentation | Non-existent or «in someone's head» | Complete documentation, delivered and kept up to date |
| Costs | A quote for each call-out | Fixed plan from €21/user/month |
| Contract | 12–24 month commitment | No obligation — monthly performance-based renewal |
| Visibility | None | Client portal and regular reports |
When is the best time to change?
Anytime — the transition takes place in parallel, without cutting anything off prematurely. If you are on a fixed-term contract, we will review the dates with you and prepare everything so that the switch takes place the day the contract ends, without a single day overdrawn. The duration depends on the size of the infrastructure: generally a few weeks, with the plan and dates defined right from the’initial audit.
- 11+ years of activity and some documented references across several sectors.
- An internal certified team — we never outsource your support.
- Written SLAs from day one, with reports that prove their respect.
- No obligation — if one day you want to leave, your documentation and your access are already in your hands. That’s the difference.
Frequently asked questions
How long does the transition take?
That depends on the size of the infrastructure — usually a few weeks. The plan sets the dates and responsibilities from the start, and your business never stops during the process.
Will I lose any data or emails?
No. Nothing is cut off before the alternative is tested and operational. Backups are validated prior to any migration, and mailboxes are migrated with their entire history.
Should I confront my current service provider?
No need. We are handling the technical communication with the former service provider in a professional manner. On your side, just the formal termination of the contract — we will let you know what to check and with what notice period.
What if the current service provider does not cooperate?
This happens — and there is a solution. We carry out an independent audit and a controlled reset of access, system by system. Your business takes back control of what belongs to it.
Does the transition come with a cost?
That depends on the state of the infrastructure and what needs to be migrated. You receive a clear quote before we start — no surprises, like everything else in our model.
Find out what you have — before you decide
where are you going
Request a no-obligation assessment: we carry out the inventory, we show you the risks and we deliver a transition plan with dates.
Request a transition assessmentContact us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
Some of the companies that entrust their infrastructure to DataRoad, sectors where downtime costs far more than IT support
