A comprehensive project, from infrastructure to day-to-day support

The project, developed and implemented entirely by DataRoad, involved the supply, installation, and configuration of the hotel’s entire technology solution, including equipment, workstations, and security systems:

• 30 wireless access points — comprehensive, managed Wi-Fi coverage on all floors, in all guest rooms, common areas, the restaurant, and service areas, with centralized cloud-based management, 24/7 monitoring, and traffic separation between the guest network and the hotel’s operational management network
• 55 video surveillance cameras — a CCTV system providing full coverage of the hotel, including entrances, hallways, the front desk, the parking lot, and outdoor areas, with continuous recording and secure remote access
• Implementation, configuration, and management of Office 365
• 10 network switches — a high-performance switching infrastructure distributed across the building’s six floors, ensuring stable and redundant connectivity at every location
• Complete computer network setup
• Enterprise firewall — a perimeter security solution featuring internet access management, protection against external threats, VPN, and traffic control by network segment
• Connection to the Altice data center — configuration and integration of the dedicated connection to the Altice data center, ensuring high-availability connectivity, redundant internet access, and operational continuity for the hotel’s critical systems
• Workstations — supply and setup of all computer equipment for the hotel’s front desk, administrative, and operations teams
• UPS — uninterruptible power supply systems designed to protect all critical infrastructure against power outages, ensuring full operational continuity

DataRoad supplied all the necessary technological equipment and took full responsibility for the project—from technical specifications and equipment procurement to installation, configuration, testing, and training of the hotel staff.

Specialists in wireless networks for hotels

Today, the wireless network is one of the most critical pieces of infrastructure in any hotel—and one of the most challenging to implement correctly.

Over the years, DataRoad has developed its own methodology for wireless projects in the hospitality industry, focusing on three key areas: full coverage, network security, and the guest experience.

Each project includes a coverage study and radio frequency planning tailored to the building, ensuring a stable signal in all rooms and common areas without interference.

The guest network is always configured to be completely isolated from the hotel’s operational network—protecting management systems, POS, PMS, and cameras from any unauthorized access.

The wireless systems implemented by DataRoad in the hospitality sector are cloud-managed, monitored 24 hours a day, and proactively updated—without requiring any intervention from hotel staff. When something falls outside the expected parameters, DataRoad is the first to know—and the first to take action.

IT Unlimited — Support That Never Stops

Following the implementation, the hotel signed an IT Unlimited contract with DataRoad, ensuring ongoing management of the entire installed technology infrastructure.

The IT Unlimited service includes unlimited on-site, remote, and telephone IT support, 24/7 monitoring and alerts, proactive management of all systems, immediate response in the event of an incident, and ongoing preventive maintenance—all for a fixed monthly fee, with no long-term commitment and on-site visits included.

This is a particularly critical solution for a hotel that operates around the clock, where any technological failure has a direct impact on the guest experience and team operations.

DataRoad's extensive experience in the hotel industry in Lisbon, Porto, and the Algarve

This project reinforces DataRoad’s position as a leading technology partner for the hotel industry in Portugal. Over the past few years, DataRoad has implemented and managed the IT infrastructure for several leading hotels, including:

• LX Arch Hotel — Rua Augusta, Lisbon — complete computer network, WiFi 7 for guests, firewall, CCTV, and Unlimited IT support
• BePoet Hotel Baixa — Lisbon — IT infrastructure, wireless networks, and 24/7 support
• Rossio Plaza Hotel — Lisbon — wireless network, IT systems, and IT Unlimited support
• Nicola Rossio Hotel — Lisbon — IT infrastructure and 24/7 support
• Boavista Serviced Apartment – Porto – IT infrastructure and 24/7 support
• Easy Hotel Lisbon— Lisbon — Managed IT Services and Support
• BeHotel — Lisbon — IT and network support
• Varandas de Lisboa — Lisbon — IT infrastructure and support

At each of these locations, DataRoad has demonstrated its ability to implement large-scale wireless solutions in demanding hotel environments—with a high number of concurrent users, mission-critical systems operating around the clock, and strict security and network segmentation requirements.

DataRoad has thus built up unique and proven experience in the sector, with specific expertise in the technological needs of hotels—from guest networks isolated from the management network, to integration with property management systems (PMS), access control, large-scale video surveillance, and connections to data centers for redundancy and service continuity.

DataRoad appreciates your trust

DataRoad thanks the client for choosing its IT services and reaffirms its commitment to ensuring maximum stability, security, and availability of all the establishment’s technological systems—24 hours a day, 365 days a year.

Discover our specialized services for hotels and lodging facilities, which guarantee maximum reliability and availability.