Online Dispute Resolution

In case of dispute, the consumer can appeal to an Alternative Dispute Resolution Entity.

List of Alternative Consumer Dispute Resolution Entities
(under Law no. 144/2015 of September 8)

ARBITRATION CENTERS OF GENERIC JURISDICTION

National Center for Information and Arbitration of Consumer Conflicts
Acting all over the national territory, in areas not covered by another arbitration center with regional competence
Contacts CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Law School of the New University of Lisbon
Campolide Campus
1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Center

Geographic area covered: Contracts entered into in the District of Faro
Contacts CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center
Building Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt

Coimbra District Consumer Conflict Arbitration Center

Geographic Area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contact Address:
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA
Phone: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center

Geographic area of coverage: Contracts entered into in the Metropolitan Area of Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal Address: Rua dos Douradores, 116, 2º - 1100-207 LISBOA
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Center

Geographic Area of Coverage: Contracts entered into in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal Address: Rua Damião de Góis, 31 - Loja 6 - 4050-225 Porto
Tel: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Geographic area of coverage: Contracts signed in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contacts BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Building Vila Rosa) 4900 - 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt

Madeira Consumer Conflict Arbitration Center

Geographic area of coverage Contracts entered into in the Autonomous Region of Madeira.
Contacts Postal Address: Rua Direita nº. 27 - 1º floor - 9050-405 Funchal
Tel: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court

Geographic area of coverage: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.
Contacts Postal Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt

More information at Consumer Portal www.consumidor.pt