{"id":5349,"date":"2019-10-05T11:40:41","date_gmt":"2019-10-05T11:40:41","guid":{"rendered":"https:\/\/www.dataroad.pt\/?p=5349"},"modified":"2026-10-03T21:54:58","modified_gmt":"2026-10-03T21:54:58","slug":"support-informatique-lisbonne","status":"publish","type":"post","link":"https:\/\/www.dataroad.pt\/fr\/manutencao-informatica\/suporte-informatico-lisboa\/","title":{"rendered":"BeHotel Lisboa : support et gestion informatique permanents"},"content":{"rendered":"<p><strong>BeHotel Lisboa: suporte e gest\u00e3o inform\u00e1tica<\/strong>: <!-- dr-visual --><\/p>\n<p class=\"dr-meta\">3 min de lecture DataRoad<\/p>\n<div class=\"dr-toc\">\n<p class=\"dr-t\">Dans cet article<\/p>\n<ol>\n<li><a href=\"#s-o-que-inclui-o-servico-no-behotel-lisboa\">Ce que comprend le service au BeHotel Lisboa<\/a><\/li>\n<li><a href=\"#s-porque-e-que-a-gestao-informatica-proativa-e-criti\">Pourquoi la gestion informatique proactive est-elle essentielle dans l'h\u00f4tellerie<\/a><\/li>\n<li><a href=\"#s-servicos-de-informatica-para-hotelaria\">Services informatiques pour l'h\u00f4tellerie<\/a><\/li>\n<li><a href=\"#s-beneficios-para-o-cliente\">Avantages pour le client<\/a><\/li>\n<\/ol>\n<\/div>\n<p>O <strong>BeHotel Lisboa ****<\/strong> a choisi DataRoad pour assurer le support informatique, la maintenance informatique et la gestion permanente de tous ses syst\u00e8mes d'information, gr\u00e2ce \u00e0 un contrat annuel d'assistance mensuelle <a href=\"https:\/\/www.dataroad.pt\/fr\/informatique-pour-les-entreprises-a-lisbonne\/\">IT Unlimited<\/a>. L'accord couvre les postes de travail, le r\u00e9seau sans fil, les \u00e9quipements d'impression, les serveurs et la connectivit\u00e9 Internet de l'h\u00f4tel.<\/p>\n<div class=\"dr-ficha\">\n<p class=\"dr-t\">Fiche du projet<\/p>\n<dl>\n<dt>Cliente<\/dt>\n<dd>BeHotel Lisboa ****<\/dd>\n<dt>Secteur<\/dt>\n<dd>H\u00f4tellerie<\/dd>\n<dt>Intervention<\/dt>\n<dd>R\u00e9seau sans fil d'entreprise \u00b7 Pare-feu et s\u00e9curit\u00e9 \u00b7 Serveurs et infrastructure \u00b7 Support IT Unlimited<\/dd>\n<dt>Oui<\/dt>\n<dd>2019<\/dd>\n<\/dl>\n<\/div>\n<h2 id=\"s-o-que-inclui-o-servico-no-behotel-lisboa\">Ce que comprend le service au BeHotel Lisboa<\/h2>\n<p>Le contrat IT Unlimited \u00e9tabli avec le BeHotel Lisboa a \u00e9t\u00e9 con\u00e7u pour garantir la continuit\u00e9 op\u00e9rationnelle dans un environnement h\u00f4telier, o\u00f9 toute panne informatique a un impact direct sur l'exp\u00e9rience des clients et sur les \u00e9quipes de r\u00e9ception, d'\u00e9tage et de back-office. Le service comprend :<\/p>\n<ul>\n<li><strong>Support technique permanent<\/strong> aux postes de travail utilis\u00e9s par les diff\u00e9rents d\u00e9partements de l'h\u00f4tel ;<\/li>\n<li><strong>Gestion et maintenance du r\u00e9seau sans fil<\/strong>, essentiel tant pour les op\u00e9rations internes que pour la connectivit\u00e9 offerte aux clients ;<\/li>\n<li><strong>Maintenance des serveurs et de l'infrastructure d'impression<\/strong>, garantissant la disponibilit\u00e9 des syst\u00e8mes de gestion h\u00f4teli\u00e8re;<\/li>\n<li><strong>Surveillance prompte, support \u00e0 distance, gestion des alarmes et rapports<\/strong>, pour identifier et r\u00e9soudre les probl\u00e8mes avant qu'ils n'affectent l'exploitation.<\/li>\n<\/ul>\n<h2 id=\"s-porque-e-que-a-gestao-informatica-proativa-e-criti\">Pourquoi la gestion informatique proactive est-elle essentielle dans l'h\u00f4tellerie<\/h2>\n<p>Un h\u00f4tel fonctionne 24 heures sur 24, tous les jours de l'ann\u00e9e, ce qui fait de la stabilit\u00e9 des syst\u00e8mes informatiques une exigence op\u00e9rationnelle, et non seulement technique. Une panne du r\u00e9seau sans fil ou du syst\u00e8me de gestion h\u00f4teli\u00e8re (PMS) peut affecter l'enregistrement, la facturation ou l'exp\u00e9rience de connectivit\u00e9 des clients en temps r\u00e9el.<\/p>\n<p>Par cons\u00e9quent, la surveillance continue et le support \u00e0 distance permettent de d\u00e9tecter les anomalies \u2014 pannes de r\u00e9seau, serveurs surcharg\u00e9s, \u00e9quipements aux performances d\u00e9grad\u00e9es \u2014 avant qu'elles ne se transforment en interruptions visibles pour les clients et les collaborateurs.<\/p>\n<p>Les alarmes et les rapports r\u00e9guliers donnent \u00e9galement de la visibilit\u00e9 \u00e0 la direction de l'h\u00f4tel sur l'\u00e9tat de son infrastructure, permettant de planifier les remplacements et les investissements sur la base de donn\u00e9es r\u00e9elles au lieu de r\u00e9agir uniquement lorsqu'un probl\u00e8me survient.<\/p>\n<h2 id=\"s-servicos-de-informatica-para-hotelaria\">Services informatiques pour l'h\u00f4tellerie<\/h2>\n<p>DataRoad poss\u00e8de une exp\u00e9rience consolid\u00e9e dans le soutien aux unit\u00e9s h\u00f4teli\u00e8res au Portugal, avec un ensemble de services adapt\u00e9s aux besoins sp\u00e9cifiques du secteur :<\/p>\n<ul>\n<li>Assistance informatique et support permanent pour les postes de travail, la r\u00e9ception et le back-office;<\/li>\n<li>Installation, configuration et maintenance de r\u00e9seaux sans fil pour les invit\u00e9s et l'exploitation interne;<\/li>\n<li>Gestion des serveurs, des syst\u00e8mes d'impression et de la connectivit\u00e9 Internet;<\/li>\n<li>Conseil en informatique et projets de s\u00e9curit\u00e9 informatique appliqu\u00e9s au contexte h\u00f4telier.<\/li>\n<\/ul>\n<h2 id=\"s-beneficios-para-o-cliente\">Avantages pour le client<\/h2>\n<ul>\n<li>Continuidade operacional, com dete\u00e7\u00e3o antecipada de problemas antes que afetem h\u00f3spedes;<\/li>\n<li>R\u00e9seau sans fil stable, essentiel \u00e0 l'exp\u00e9rience des clients et aux processus internes ;<\/li>\n<li>\u00c9quipe sp\u00e9cialis\u00e9e et certifi\u00e9e par divers fabricants dans le domaine des r\u00e9seaux et de la s\u00e9curit\u00e9 informatique ;<\/li>\n<li>Rapports r\u00e9guliers qui soutiennent les d\u00e9cisions d'investissement en infrastructure technologique.<\/li>\n<\/ul>\n<p>Nous remercions le BeHotel Lisboa pour sa confiance dans les services de conseil informatique, d'assistance informatique et de gestion de r\u00e9seau de DataRoad.<br \/>\n<!-- dr-relacionados --><\/p>\n<h2>Outros projetos da DataRoad<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.dataroad.pt\/fr\/maintenance-informatique\/clinique-lambert-illimitee-unite-corroios\/\">Clinique Lambert : IT Unlimited dans le nouveau site de Corroios<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/fr\/maintenance-informatique\/assistance-informatique-it-unlimited-entreprises\/\">Assistance informatique IT Unlimited pour les entreprises<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/fr\/cablage-de-reseau-informatique\/rediffusion-reseau-de-bureau-portugal-illimite\/\">ReStream : r\u00e9seau du nouveau bureau au Portugal et IT Unlimited<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/fr\/maintenance-informatique\/clinique-du-lambert-it-illimite-maintenance\/\">Clinique Lambert : IT Unlimited et maintenance compl\u00e8te du r\u00e9seau<\/a><\/li>\n<\/ul>\n<p>Veja todos os <a href=\"https:\/\/www.dataroad.pt\/fr\/exemples-de-reussite\/\">casos de sucesso da DataRoad<\/a> et comme <a href=\"https:\/\/www.dataroad.pt\/fr\/actualites\/\">not\u00edcias e projetos<\/a>.<\/p>\n<p class=\"dr-service-cta\"><strong>G\u00e9rez-vous un \u00e9tablissement h\u00f4telier ?<\/strong> DataRoad poss\u00e8de une vaste exp\u00e9rience dans la mise en \u0153uvre de r\u00e9seaux et le support informatique pour les h\u00f4tels. <a href=\"https:\/\/www.dataroad.pt\/fr\/informatique-appliquee-a-lhotellerie\/\">D\u00e9couvrez nos services informatiques pour h\u00f4tels<\/a>.<\/p>\n<div class=\"dr-cta\"><a href=\"https:\/\/www.dataroad.pt\/fr\/installation-de-reseaux-sans-fil\/\"><span class=\"dr-t\">Avez-vous besoin d'un WiFi d'entreprise qui ne tombe pas en panne ?<\/span><span class=\"dr-s\">\u00c9tude de couverture, WiFi 6 et WiFi 7, r\u00e9seau invit\u00e9 isol\u00e9 et gestion centralis\u00e9e.<\/span><span class=\"dr-b\">Voir le service<\/span><\/a><\/div>\n<p><!-- dr-sobre-bloco --><\/p>\n<h2>DataRoad \u2014 support informatique permanent pour les entreprises<\/h2>\n<p>A <strong>DataRoad<\/strong> c&#x27;est une <strong>empresa premium de servi\u00e7os inform\u00e1ticos geridos (MSP)<\/strong>, com sede em Alfragide e assist\u00eancia em todo o pa\u00eds. H\u00e1 11 anos que assegura a infraestrutura de IT de organiza\u00e7\u00f5es que n\u00e3o podem parar \u2014 organismos p\u00fablicos, embaixadas, hot\u00e9is, cl\u00ednicas e empresas exigentes \u2014 com equipa t\u00e9cnica certificada, monitoriza\u00e7\u00e3o permanente e um modelo de suporte ilimitado, o <strong>IT Unlimited<\/strong>. S\u00e3o 232 clientes com contrato e a certifica\u00e7\u00e3o Top 5% PME, atribu\u00edda pela scoring.pt.<\/p>\n<p>Non <strong>support informatique<\/strong>, a DataRoad assume a inform\u00e1tica da empresa por inteiro: helpdesk com sistema de tickets, assist\u00eancia remota e no local, gest\u00e3o de servidores e Microsoft 365, c\u00f3pias de seguran\u00e7a, ciberseguran\u00e7a e monitoriza\u00e7\u00e3o proativa.<\/p>\n<h2>Services DataRoad<\/h2>\n<ul>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/fr\/services-informatiques-illimites\/support-informatique-illimite\/\">IT Unlimited \u2014 suporte inform\u00e1tico ilimitado<\/a><\/strong>: assist\u00eancia ilimitada por mensalidade fixa, com monitoriza\u00e7\u00e3o permanente e alarm\u00edstica.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/fr\/support-informatique-entreprises\/\">Support informatique pour les entreprises<\/a><\/strong>: helpdesk com sistema de tickets e tempos de resposta definidos.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/fr\/reseaux-cablage-informatique\/\">R\u00e9seaux informatiques et c\u00e2blage structur\u00e9<\/a><\/strong>: projeto, instala\u00e7\u00e3o e certifica\u00e7\u00e3o.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/fr\/installation-de-reseaux-sans-fil\/\">R\u00e9seaux sans fil pour entreprises<\/a><\/strong>: estudo de cobertura, Wi-Fi 6 e Wi-Fi 7, gest\u00e3o centralizada.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/fr\/pare-feus-securite-informatique\/\">Cybers\u00e9curit\u00e9 et pare-feu<\/a><\/strong>: prote\u00e7\u00e3o perimetral e acessos remotos seguros.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/fr\/informatique-secteur-public\/\">Inform\u00e1tica para o setor p\u00fablico<\/a><\/strong>: experi\u00eancia com oito entidades p\u00fablicas e com as regras da contrata\u00e7\u00e3o p\u00fablica.<\/li>\n<\/ul>\n<div class=\"dr-contacto\">\n<p class=\"dr-t\">Parlez \u00e0 DataRoad<\/p>\n<p class=\"dr-d\">Vous avez un h\u00f4tel qui a besoin de r\u00e9seau, du WiFi dans les chambres ou de vid\u00e9osurveillance ? Nous visitons l'espace et vous pr\u00e9sentons une proposition sans engagement.<\/p>\n<div class=\"dr-vias\"><a href=\"tel:+351211459950\"><span class=\"dr-l\">T\u00e9l\u00e9phone<\/span><span class=\"dr-v\">351 211 459 950<\/span><span class=\"dr-n\">appel vers le r\u00e9seau fixe national<\/span><\/a><a href=\"mailto:sales@dataroad.pt\"><span class=\"dr-l\">Courriel<\/span><span class=\"dr-v\">sales@dataroad.pt<\/span><span class=\"dr-n\">envoyez-nous votre commande<\/span><\/a><\/div>\n<p class=\"dr-acao\"><a href=\"https:\/\/www.dataroad.pt\/fr\/informatique-appliquee-a-lhotellerie\/\">Demander une visite technique\u00bb<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>L'O BeHotel Lisboa **** confie \u00e0 DataRoad le support et la maintenance informatique de l'\u00e9tablissement. D\u00e9couvrez le service pour l'h\u00f4tellerie.<\/p>","protected":false},"author":1,"featured_media":5351,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[56],"tags":[95,214,81,94],"class_list":["post-5349","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-manutencao-informatica","tag-assistencia-informatica-servicos-informatica-lisboa","tag-noticia","tag-assistencia-informatica-e-redes-informatica","tag-servicos-de-manutencao-informatica","post_format-post-format-gallery"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"O BeHotel Lisboa entrega \u00e0 DataRoad o suporte e a gest\u00e3o inform\u00e1tica permanente. 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