{"id":2955,"date":"2017-01-05T18:58:17","date_gmt":"2017-01-05T18:58:17","guid":{"rendered":"https:\/\/www.dataroad.pt\/?p=2955"},"modified":"2026-10-12T16:17:35","modified_gmt":"2026-10-12T16:17:35","slug":"it-services-for-businesses-support-maintenance","status":"publish","type":"post","link":"https:\/\/www.dataroad.pt\/en\/manutencao-informatica\/servicos-de-informatica-empresas-suporte-manutencao\/","title":{"rendered":"IT services for businesses: support and maintenance"},"content":{"rendered":"<p><strong>IT services for businesses<\/strong>: <!-- dr-visual --><\/p>\n<p class=\"dr-meta\">3 min read \u00b7 DataRoad<\/p>\n<div class=\"dr-resumo\" style=\"border:1px solid #ececec;border-left:4px solid #b3141d;border-radius:5px;padding:18px 22px;margin:0 0 28px;background:#ffffff;\">\n<p style=\"margin:0 0 8px;font-size:13px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:#b3141d;\">In summary<\/p>\n<p style=\"margin:0;font-size:16.5px;line-height:1.65;color:#1d1d1f;\">DataRoad is the premium managed IT services (MSP) company that delivers IT services to companies in their entirety: support and maintenance on a fixed monthly fee, networks, servers and cybersecurity. Fewer interruptions, predictable costs and a team that knows their infrastructure.<\/p>\n<\/div>\n<div class=\"dr-toc\">\n<p class=\"dr-t\">In this article<\/p>\n<ol>\n<li><a href=\"#s-servicos-informaticos-profissionais-e-assistencia-\">Professional IT Services and Technical Support for Businesses\u2026<\/a><\/li>\n<li><a href=\"#s-solucoes-de-informatica-para-empresas-experiencia-\">IT Solutions for Businesses: experience, certification and\u2026<\/a><\/li>\n<li><a href=\"#s-principais-servicos-informaticos-disponiveis\">Key IT Services Available<\/a><\/li>\n<li><a href=\"#s-planos-de-suporte-informatico-e-assistencia-tecnic\">IT Support and Technical Assistance Plans<\/a><\/li>\n<li><a href=\"#s-porque-escolher-a-dataroad\">Why choose DataRoad?<\/a><\/li>\n<\/ol>\n<\/div>\n<style>\na {<br \/>    text-decoration: none;<br \/>    color: #464feb;<br \/>}<br \/>tr th, tr td {<br \/>    border: 1px solid #e6e6e6;<br \/>}<br \/>tr th {<br \/>    background-color: #f5f5f5;<br \/>}<br \/><\/style>\n<div>\n<h2 id=\"s-servicos-informaticos-profissionais-e-assistencia-\"><strong>Professional IT Services and Technical Support for Businesses \u2013 IT Support, Maintenance and Consultancy Solutions from DataRoad<\/strong><\/h2>\n<\/div>\n<div>\n<p>Our <strong>DataRoad<\/strong> We provide a highly specialised and certified technical team with many years\u2019 experience in systems implementation, IT security, infrastructure maintenance and the administration of corporate computer networks. Our ongoing investment in training and certifications enables us to respond efficiently and professionally to companies\u2019 technological needs, offering comprehensive, scalable IT solutions that meet the highest industry standards.<\/p>\n<p>Our commitment is simple: <strong>expertise, professionalism and effective technological solutions directly at the service of your company<\/strong>.<\/p>\n<hr \/>\n<h2 id=\"s-solucoes-de-informatica-para-empresas-experiencia-\">IT Solutions for Businesses: Experience, Certification and Trust<\/h2>\n<p>DataRoad is a company specialising in <strong>IT services, IT consultancy, technical support, preventive and corrective maintenance, network implementation and IT security solutions<\/strong>. We act as a technology partner to businesses, ensuring the stable, secure and efficient operation of all information systems.<\/p>\n<p>Our services cover all key areas of Information Technology:<\/p>\n<ul>\n<li>Professional hardware and equipment<\/li>\n<li>Server software and productivity software<\/li>\n<li>Communications networks and infrastructure<\/li>\n<li>IT security and firewalls<\/li>\n<li>IT consultancy and strategic advice<\/li>\n<li>Ongoing IT maintenance and support<\/li>\n<\/ul>\n<hr \/>\n<h2 id=\"s-principais-servicos-informaticos-disponiveis\">Key IT Services Available<\/h2>\n<p>DataRoad offers a comprehensive range of services to ensure your company\u2019s business continuity:<\/p>\n<ul>\n<li><strong>IT systems maintenance<\/strong><\/li>\n<li><strong>On-site, remote and telephone support<\/strong><\/li>\n<li><strong>Implementation of enterprise IT solutions<\/strong><\/li>\n<li><strong>IT consultancy and advice<\/strong><\/li>\n<li><strong>Management and optimisation of LAN\/WAN and internet traffic<\/strong><\/li>\n<li><strong>Integrated email systems<\/strong><\/li>\n<li><strong>IT security and firewalls<\/strong><\/li>\n<li><strong>Secure remote access (IPSec VPN \/ SSL VPN)<\/strong><\/li>\n<li><strong>Disaster recovery and backup solutions<\/strong><\/li>\n<li><strong>High-availability solutions<\/strong><\/li>\n<li><strong>Voice and data integration<\/strong><\/li>\n<\/ul>\n<p>All of this with a focus on reliability, safety and consistent performance.<\/p>\n<hr \/>\n<h2 id=\"s-planos-de-suporte-informatico-e-assistencia-tecnic\">IT Support and Technical Assistance Plans<\/h2>\n<p>DataRoad offers a range of IT support services, tailored to the specific needs of each business:<\/p>\n<hr \/>\n<h3><strong>1. IT Support on a Monthly Contract Basis<\/strong><\/h3>\n<p><strong>Advantages of a monthly agreement:<\/strong><\/p>\n<ul>\n<li>On-site support from 9.<strong>30h to 18.30h<\/strong><\/li>\n<li>Permanent remote support<\/li>\n<li>Response times between <strong>2 to 4 hours<\/strong><\/li>\n<li>Travel within the Lisbon area is included<\/li>\n<li>Flexible booking times to suit the customer\u2019s availability<\/li>\n<li>Available 365 days<\/li>\n<\/ul>\n<hr \/>\n<h3>2<strong>. Annual IT Support Contract .<\/strong><\/h3>\n<p>Premium plan with <strong>services with no time limit<\/strong>, including travel and full priority.<\/p>\n<p>Ideal for businesses that need:<\/p>\n<ul>\n<li>High system availability<\/li>\n<li>Ongoing support following implementation<\/li>\n<li>Ongoing technical support<\/li>\n<li>Full priority over other plans<\/li>\n<li>No loyalty scheme<\/li>\n<li>Monitoring<\/li>\n<li>Alarmist<\/li>\n<li>Support 365 days<\/li>\n<\/ul>\n<hr \/>\n<h2 id=\"s-porque-escolher-a-dataroad\">Why choose DataRoad?<\/h2>\n<ul>\n<li>Experienced and certified technical team<\/li>\n<li>Prompt responses and effective solutions<\/li>\n<li>Proactive monitoring and security services<\/li>\n<li>Professional IT consultancy<\/li>\n<li>Remote and on-site support<\/li>\n<li>Flexible solutions tailored to your business<\/li>\n<li>Proven experience in demanding business environments<\/li>\n<\/ul>\n<p>DataRoad guarantees the best IT support for businesses that value <strong>performance, security and operational continuity<\/strong>.<\/p>\n<\/div>\n<p><!-- dr-relacionados --><\/p>\n<h2>Other DataRoad projects<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.dataroad.pt\/en\/it-maintenance\/lambert-unlimited-clinic-corroios-unit\/\">Lambert Clinic: IT Unlimited at the new Corroios branch<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/en\/it-maintenance\/it-unlimited-business-it-support\/\">IT Unlimited IT support for businesses<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/en\/network-cabling\/restream-network-portugal-unlimited-desktop\/\">ReStream: the network of the new office in Portugal and IT Unlimited<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/en\/it-maintenance\/lamberts-clinic-it-unlimited-maintenance\/\">Lambert Clinic: IT Unlimited and comprehensive network maintenance<\/a><\/li>\n<\/ul>\n<p>See all <a href=\"https:\/\/www.dataroad.pt\/en\/success-stories\/\">Success stories from DataRoad<\/a> and is <a href=\"https:\/\/www.dataroad.pt\/en\/news\/\">News and projects<\/a>.<\/p>\n<p class=\"dr-service-cta\"><strong>Do you need reliable IT support?<\/strong> DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. <a href=\"https:\/\/www.dataroad.pt\/en\/it-services-company-2\/\">Find out about our IT support services<\/a>.<\/p>\n<div class=\"dr-cta\"><a href=\"https:\/\/www.dataroad.pt\/en\/firewalls-it-security\/\"><span class=\"dr-t\">Protect your company\u2019s network<\/span><span class=\"dr-s\">Enterprise firewall, traffic segmentation and threat mitigation, managed by DataRoad.<\/span><span class=\"dr-b\">See service<\/span><\/a><\/div>\n<p><!-- dr-sobre-bloco --><\/p>\n<h2>DataRoad \u2014 ongoing IT support for businesses<\/h2>\n<p>Our <strong>DataRoad<\/strong> it is a <strong>premium managed IT services company (MSP)<\/strong>, Based in Alfragide and with support nationwide, for 11 years it has provided the IT infrastructure for organizations that cannot stop \u2014 public agencies, embassies, hotels, clinics and demanding companies \u2014 with a certified technical team, ongoing monitoring and an unlimited support model, the <strong>IT Unlimited<\/strong>. There are 232 customers with a contract and the Top 5% SME certification, awarded by scoring.pt.<\/p>\n<p>No <strong>IT support<\/strong>, DataRoad takes full charge of the company's IT infrastructure: a helpdesk with a ticketing system, remote and on-site assistance, server management and Microsoft 365, backup copies, cybersecurity, and proactive monitoring.<\/p>\n<h2>DataRoad Services<\/h2>\n<ul>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/en\/it-unlimited-it-services\/unlimited-it-support\/\">IT Unlimited \u2014 unlimited IT support<\/a><\/strong>: unlimited assistance with a fixed monthly fee, with permanent monitoring and alarm system.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/en\/it-support-for-businesses-5\/\">IT support for businesses<\/a><\/strong>: helpdesk with a ticketing system and defined response times.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/en\/networks-and-it-cabling\/\">Computer networks and structured cabling<\/a><\/strong>Design, installation and certification.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/en\/wireless-network-installation\/\">Enterprise wireless networks<\/a><\/strong>Coverage study, Wi-Fi 6 and Wi-Fi 7, centralized management.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/en\/firewalls-it-security\/\">Cybersecurity and firewalls<\/a><\/strong>: Perimeter protection and secure remote access.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/en\/public-sector-it\/\">Information Technology for the Public Sector<\/a><\/strong>Experience with eight public entities and with the rules of public procurement.<\/li>\n<\/ul>\n<div class=\"dr-contacto\">\n<p class=\"dr-t\">Get in touch with DataRoad<\/p>\n<p class=\"dr-d\">Would you like to know whether your company\u2019s network is truly secure? We\u2019ll carry out an assessment and provide you with a no-obligation quote.<\/p>\n<div class=\"dr-vias\"><a href=\"tel:+351211459950\"><span class=\"dr-l\">Telephone<\/span><span class=\"dr-v\">351 211 459 950<\/span><span class=\"dr-n\">Calls to a Portuguese landline<\/span><\/a><a href=\"mailto:sales@dataroad.pt\"><span class=\"dr-l\">Email<\/span><span class=\"dr-v\">sales@dataroad.pt<\/span><span class=\"dr-n\">Please send us your order<\/span><\/a><\/div>\n<p class=\"dr-acao\"><a href=\"https:\/\/www.dataroad.pt\/en\/firewalls-it-security\/\">Request a security review\u00bb<\/a><\/p>\n<\/div>\n<p class=\"dr-rel-consult\" style=\"margin-top: 18px;\">For companies that prefer to start with a diagnostic before hiring support, we have <a style=\"color: #c1102e; font-weight: 600;\" href=\"https:\/\/www.dataroad.pt\/en\/it-consultancy-in-lisbon\/\">IT consultancy in Lisbon<\/a> with a written plan.<\/p>","protected":false},"excerpt":{"rendered":"<p>IT assistance, technical support and professional maintenance for businesses in Portugal. Fixed contract, no surprises. Find out more.<\/p>","protected":false},"author":1,"featured_media":24764,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[56],"tags":[32,87,95,214,94],"class_list":["post-2955","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-manutencao-informatica","tag-empresas-de-informatica-lisboa","tag-avenca-servicos-informatica","tag-assistencia-informatica-servicos-informatica-lisboa","tag-noticia","tag-servicos-de-manutencao-informatica","post_format-post-format-gallery"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Suporte inform\u00e1tico e manuten\u00e7\u00e3o para empresas com a DataRoad: IT Unlimited, redes, servidores e ciberseguran\u00e7a. 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