{"id":2953,"date":"2017-07-17T22:00:44","date_gmt":"2017-07-17T22:00:44","guid":{"rendered":"https:\/\/www.dataroad.pt\/?p=2953"},"modified":"2026-10-17T11:12:56","modified_gmt":"2026-10-17T11:12:56","slug":"it-it-support","status":"publish","type":"post","link":"https:\/\/www.dataroad.pt\/en\/manutencao-informatica\/informatica-suporte-informatico\/","title":{"rendered":"Business IT Support \u2013 Technical Support, Network Management and Managed IT Services"},"content":{"rendered":"<p><strong>Business IT Support<\/strong>: <!-- dr-visual --><\/p>\n<p class=\"dr-meta\">3 min read \u00b7 DataRoad<\/p>\n<div class=\"dr-toc\">\n<p class=\"dr-t\">In this article<\/p>\n<ol>\n<li><a href=\"#s-servicos-informaticos-profissionais-e-suporte-tecn\">Professional IT Services and Specialist Technical Support...<\/a><\/li>\n<li><a href=\"#s-equipa-tecnica-especializada-e-certificada\">Specialised and Certified Technical Team<\/a><\/li>\n<li><a href=\"#s-servicos-de-informatica-para-empresas-suporte-comp\">IT Services for Businesses: Complete Support and Maintenance\u2026<\/a><\/li>\n<li><a href=\"#s-avencas-mensais-de-suporte-informatico-flexibilida\">Monthly IT Support Retainers \u2013 Flexibility and Guarantee of...<\/a><\/li>\n<li><a href=\"#s-areas-de-suporte-especializado\">Specialist Support Areas<\/a><\/li>\n<li><a href=\"#s-porque-escolher-a-dataroad\">Why Choose DataRoad?<\/a><\/li>\n<\/ol>\n<\/div>\n<style>\na {<br \/>    text-decoration: none;<br \/>    color: #464feb;<br \/>}<br \/>tr th, tr td {<br \/>    border: 1px solid #e6e6e6;<br \/>}<br \/>tr th {<br \/>    background-color: #f5f5f5;<br \/>}<br \/><\/style>\n<div>\n<h2 id=\"s-servicos-informaticos-profissionais-e-suporte-tecn\"><strong>Professional IT Services and Specialist Technical Support for Businesses \u2013 The Excellence of DataRoad<\/strong><\/h2>\n<p>Our <strong>DataRoad<\/strong> provide a complete and professional set of <strong>IT services for businesses<\/strong>, ensuring the proper functioning, stability and security of the information systems. With a technical team <strong>certified<\/strong> and with extensive market experience, we guarantee efficient technological solutions tailored to the real needs of day-to-day business.<\/p>\n<p>Our goal is simple: <strong>provide companies with a professional, reliable and always available IT department<\/strong>, allowing them to focus on their business while we take care of all the technological infrastructure.<\/p>\n<hr \/>\n<h2 id=\"s-equipa-tecnica-especializada-e-certificada\">\u2705 Specialist and Certified Technical Team<\/h2>\n<p>DataRoad has a team of technicians certified by leading information technology manufacturers, with experience in:<\/p>\n<ul>\n<li>Systems implementation<\/li>\n<li>Computer network administration<\/li>\n<li>IT security<\/li>\n<li>IT support for businesses<\/li>\n<li>Management, maintenance and optimisation of IT infrastructure<\/li>\n<\/ul>\n<p>Ongoing training enables us to respond quickly, competently and safely to the technological demands of each client.<\/p>\n<hr \/>\n<h2 id=\"s-servicos-de-informatica-para-empresas-suporte-comp\">\u2705 IT Services for Businesses: Complete Support and Advanced Maintenance<\/h2>\n<p>DataRoad offers integrated solutions for the management and evolution of companies' IT infrastructure, including:<\/p>\n<ul>\n<li><strong>Workstation maintenance and user support<\/strong><\/li>\n<li><strong>Server administration and maintenance, backups and information security<\/strong><\/li>\n<li><strong>Management and monitoring of internet access<\/strong><\/li>\n<li><strong>Access control and security solutions<\/strong><\/li>\n<li><strong>Implementation of Cloud and cost-reduction solutions<\/strong><\/li>\n<li><strong>Remote, telephone and face-to-face support with immediate response<\/strong><\/li>\n<li><strong>Migration of installations and equipment configuration<\/strong><\/li>\n<li><strong>IT consultancy and technology audit projects<\/strong><\/li>\n<li><strong>Installation of structured networks and IT cabling<\/strong><\/li>\n<li><strong>Implementation of enterprise wireless solutions<\/strong><\/li>\n<li><strong>Optimisation and improvement of existing computer systems<\/strong><\/li>\n<li><strong>Advanced IT security solutions<\/strong><\/li>\n<\/ul>\n<p>With these solutions, we ensure that your business has a modern, stable and efficient technological infrastructure.<\/p>\n<hr \/>\n<h2 id=\"s-avencas-mensais-de-suporte-informatico-flexibilida\">\u2705 Monthly IT Support Retainers \u2013 Flexibility and Continuity Guarantee<\/h2>\n<p>We offer several IT support plans tailored to the size and needs of each company:<\/p>\n<h3>\ud83d\udd39 <strong>Ad-hoc IT Support<\/strong><\/h3>\n<p>For occasional interventions, with no commitment.<br \/>\nIdeal for anyone who needs only sporadic support.<\/p>\n<h3>\ud83d\udd39 <strong>Monthly IT Support Retainer<\/strong><\/h3>\n<p>Available in different modalities:<\/p>\n<p><strong>Advantages of a monthly agreement:<\/strong><\/p>\n<ul>\n<li>On-site assistance for <strong>10:00 to 19:00<\/strong><\/li>\n<li>Permanent remote support<\/li>\n<li>Response times between <strong>2 to 4 hours<\/strong><\/li>\n<li>Travel included (Lisbon)<\/li>\n<li>Flexible service tailored to the client<\/li>\n<\/ul>\n<h3>\ud83d\udd39 <strong>Annual IT Support Contract<\/strong><\/h3>\n<p>Premium and comprehensive plan, featuring:<\/p>\n<ul>\n<li><strong>Unlimited services<\/strong><\/li>\n<li><strong>Travel included<\/strong><\/li>\n<li>Top priority<\/li>\n<li>No loyalty scheme<\/li>\n<li>Ongoing support after implementations<\/li>\n<li>High system performance guarantee<\/li>\n<\/ul>\n<p>This is the ideal plan for businesses that need constant supervision of their IT infrastructure.<\/p>\n<\/div>\n<div>\n<hr \/>\n<h2 id=\"s-areas-de-suporte-especializado\">\u2705 Specialist Support Areas<\/h2>\n<p>DataRoad's IT support covers:<\/p>\n<ul>\n<li>Installation, configuration and maintenance of servers<\/li>\n<li>Enterprise operating systems<\/li>\n<li>Computer networks and communications<\/li>\n<li>Firewalls, VPNs, VLANs and security policies<\/li>\n<li>Backups, disaster recovery solutions and redundancy<\/li>\n<li>Cloud solutions and secure storage<\/li>\n<\/ul>\n<p>We also offer:<\/p>\n<ul>\n<li>IP-PBX solutions (IP telephone system)<\/li>\n<li>Access control and security policies<\/li>\n<li>Print management and cost reduction<\/li>\n<li>Protection against malware, spam, viruses and cyberthreats<\/li>\n<\/ul>\n<hr \/>\n<h2 id=\"s-porque-escolher-a-dataroad\">\u2705 Why Choose DataRoad?<\/h2>\n<ul>\n<li>IT support <strong>24 hours x 7 days x 365 days<\/strong><\/li>\n<li>Guaranteed response times<\/li>\n<li>Unlimited plans with no contract<\/li>\n<li>Travel included<\/li>\n<li>Certified and highly experienced technicians<\/li>\n<li>Single point of contact and dedicated technical manager<\/li>\n<li>Proactive service with permanent monitoring<\/li>\n<\/ul>\n<p>DataRoad is the right technology partner for companies looking for <strong>efficiency, safety and operational continuity<\/strong>.<\/p>\n<\/div>\n<p class=\"dr-service-cta\"><strong>Do you need reliable IT support?<\/strong> DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. <a href=\"https:\/\/www.dataroad.pt\/en\/it-services-company-2\/\">Find out about our IT support services<\/a>.<\/p>\n<div class=\"dr-cta\"><a href=\"https:\/\/www.dataroad.pt\/en\/wireless-network-installation\/\"><span class=\"dr-t\">Do you need reliable business Wi-Fi?<\/span><span class=\"dr-s\">Coverage study, Wi-Fi 6 and Wi-Fi 7, isolated guest network and centralised management.<\/span><span class=\"dr-b\">See service<\/span><\/a><\/div>\n<p><!-- dr-sobre-bloco --><\/p>\n<h2>DataRoad \u2014 ongoing IT support for businesses<\/h2>\n<p>Our <strong>DataRoad<\/strong> is a Portuguese company specialising in <strong>managed IT services (MSP)<\/strong>, Based in Alfragide (Lisbon) and with assistance throughout the country. Since 2015, it ensures the smooth operation of the IT infrastructures of companies that cannot stop \u2014 hotels, clinics, embassies, universities, multinational companies and demanding SMEs \u2014 with a certified technical team, ongoing monitoring and 24\/7 support (Premium 365).<\/p>\n<p>DataRoad ensures the <strong>ongoing IT support<\/strong> of companies via the service <strong>IT Unlimited<\/strong>Unlimited assistance at a fixed cost, remote and onsite, with proactive monitoring, alarm systems, and preventive interventions. The goal is simple \u2014 to prevent problems from even stopping the operation.<\/p>\n<h2>DataRoad Services<\/h2>\n<ul>\n<li><strong>IT Unlimited \u2014 round-the-clock IT support<\/strong>: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.<\/li>\n<li><strong>Computer networks and structured cabling<\/strong>: network design, installation and certification; Layer 3 switching and PoE.<\/li>\n<li><strong>Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7)<\/strong>: coverage study, cloud management and isolated visitor networks.<\/li>\n<li><strong>Cybersecurity and corporate firewalls<\/strong>: perimeter protection, traffic control and threat mitigation.<\/li>\n<li><strong>Servers, backups and disaster recovery<\/strong>: servers, NAS devices and centralised backups.<\/li>\n<li><strong>CCTV video surveillance<\/strong>: video surveillance systems with continuous recording.<\/li>\n<li><strong>Monitoring, alarm systems and reporting<\/strong>: real-time monitoring, automatic alerts and proactive interventions.<\/li>\n<li><strong>IT consultancy and project management<\/strong>: relocation of premises, new facilities and modernisation of infrastructure.<\/li>\n<li><strong>Cross-platform support<\/strong>: Windows and Apple environments, with comprehensive management of the IT infrastructure.<\/li>\n<\/ul>\n<div class=\"dr-contacto\">\n<p class=\"dr-t\">Get in touch with DataRoad<\/p>\n<p class=\"dr-d\">Do you need IT support for your business, to set up or upgrade your network, or simply a second opinion on your infrastructure? We\u2019ll assess your situation and provide you with a no-obligation quote.<\/p>\n<div class=\"dr-vias\"><a href=\"tel:+351211459950\"><span class=\"dr-l\">Telephone<\/span><span class=\"dr-v\">351 +351 211 459 950<\/span><span class=\"dr-n\">Calls to a Portuguese landline<\/span><\/a><a href=\"mailto:sales@dataroad.pt\"><span class=\"dr-l\">Email<\/span><span class=\"dr-v\">sales@dataroad.pt<\/span><span class=\"dr-n\">Please send us your order<\/span><\/a><\/div>\n<p class=\"dr-acao\"><a href=\"https:\/\/www.dataroad.pt\/en\/contacts\/\">Contact DataRoad\u00bb<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Technical support, network management and managed IT services for businesses. Certified team and permanent assistance. Request a proposal.<\/p>","protected":false},"author":1,"featured_media":35709,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[56],"tags":[32,139,95,81,94],"class_list":["post-2953","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-manutencao-informatica","tag-empresas-de-informatica-lisboa","tag-blog","tag-assistencia-informatica-servicos-informatica-lisboa","tag-assistencia-informatica-e-redes-informatica","tag-servicos-de-manutencao-informatica","post_format-post-format-gallery"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Suporte t\u00e9cnico inform\u00e1tico para empresas: equipa pr\u00f3pria certificada, monitoriza\u00e7\u00e3o proativa e suporte remoto, local e telef\u00f3nico com SLA.\" \/>\n\t<meta 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