--- title: "Why trust DataRoad: the evidence behind a premium MSP" description: "Check before you sign: 11 years, 232 clients, Top 5% PME (scoring.pt), contractual SLAs and an in-house team. Request a no-commitment assessment." language: en url: https://www.dataroad-it.com/en/why-trust-premium-msp-verifiable-proof/ source: https://www.dataroad-it.com/en/why-trust-premium-msp-verifiable-proof/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Check before you sign: 11 years, 232 clients, Top 5% PME (scoring.pt), contractual SLAs and an in-house team. Request a no-commitment assessment. # Why trust DataRoad: the evidence behind a premium MSP At a glance For decision-makers short on time. - 01 11 years, 232 clients, Top 5% PME (scoring.pt) and a 5.0 rating from 52 Google reviews. - 02 No security incident at DataRoad in 11 years; 138+ sites and 1,321 Ubiquiti devices managed. - 03 Annual contract, fixed fee, no lock-in and no subcontracting. - 04 24/7 support and monitoring only in the Premium 365 plan. **The wrong IT partner reveals itself late: at the first serious outage, in the backup that will not restore, in the contract that names no one responsible. DataRoad - IT Services and Consulting, one of Portugal's reference providers of managed IT services, shows the evidence before you sign: 11 years, 232 clients, Top 5% PME (source: scoring.pt) and service levels written into the contract.** Headquartered in Alfragide, with support across Portugal and international clients in Portugal, Europe and the US. [Request a no-commitment assessment](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/) · [See real projects](https://www.dataroad-it.com/en/case-studies/) ## Which figures can you check before signing? | Item | Value | Where to check | | --- | --- | --- | | In business | Since 2015, 11 years | Commercial registry | | Client base | 232 clients, from SMEs to international groups | Published cases and testimonials | | Distinction | Top 5% PME | scoring.pt | | Reviews | 5.0 from 52 reviews | Google Business Profile | | Ubiquiti under management | More than 138 sites and 1,321 devices | Published cases | | Apple programme | Apple Technical Partner | Partners and certifications | | Security incidents at DataRoad | None in 11 years | DataRoad statement | ## What is written into the contract? - **Fee and scope:** A fixed monthly fee and a written scope, with no hours counted. - **Terms:** Annual contract, automatic renewal and no lock-in. - **Team:** Our own, working directly with the end client. We do not subcontract, nor do we work as subcontractors. - **SLA:** Response times by severity and by plan. [See the service levels](https://www.dataroad-it.com/en/managed-it-sla-portugal/). ## What does the service look like day to day? - **Tickets:** Every request with a priority, a deadline and a history, in our [managed helpdesk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/). - **Reports:** An intervention report after every site visit and regular reviews with management. - **Monitoring:** Faults caught before they stop anyone, through our [NOC and managed monitoring](https://www.dataroad-it.com/en/noc-it-monitoring-portugal/). 24/7 coverage only in Premium 365. - **Price:** Essential from €395, Premium from €750 and Premium 365 from €1,200 per month + VAT. [Compare the IT Unlimited plans](https://www.dataroad-it.com/en/managed-it-services/). ## Is security included or an extra? It is included, in layers. We hold DataRoad to the standard we set for clients: in 11 years we have never suffered a security incident. - **Perimeter:** Managed firewalls, VPN and MFA, in [firewalls and access control](https://www.dataroad-it.com/en/managed-firewall-services-portugal/). - **Recovery:** Backups with tested restores and a continuity plan, in [disaster recovery](https://www.dataroad-it.com/en/disaster-recovery-services-portugal/). - **Endpoints, email and compliance:** [managed cybersecurity](https://www.dataroad-it.com/en/managed-cybersecurity-services/) and readiness for the [NIS2 directive](https://www.dataroad-it.com/en/nis2-compliance-portugal/). Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## Do you serve companies outside Portugal? Yes. France Affiches, a French large-format printing group based in Antony, near Paris, hired DataRoad for an IT audit. We went to Paris, assessed the network and systems on site and delivered the report in French. [Read the France Affiches case](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/). We also manage IT for subsidiaries of international groups in Portugal, such as Reltio by SAP, ReStream, Beqom and Uriach. See [IT for international companies](https://www.dataroad-it.com/en/international-it-consulting/). ## Where can you verify all of this? - **Projects:** Scope and results in our [case studies](https://www.dataroad-it.com/en/case-studies/). - **Clients:** In their own words, in [testimonials](https://www.dataroad-it.com/en/client-testimonials-google-reviews/). - **Certifications:** Including Apple Technical Partner, in [partners and certifications](https://www.dataroad-it.com/en/it-certifications-partners-portugal/). - **The full argument:** [why choose DataRoad](https://www.dataroad-it.com/en/why-choose-dataroad-msp-portugal/). ## When is it time to change provider? - **No one owns the requests:** Answers are slow and the team waits. - **The contract is vague:** No SLA and no defined scope. - **You decide blind:** No monitoring and no reports. - **The company grew and the provider did not:** Especially with several offices or countries. We handle the assessment and the transition without stopping work. See [how to change IT partner](https://www.dataroad-it.com/en/switch-it-provider-portugal/). ## Questions before you sign ### Can I see the SLAs before signing the contract? Yes, the service levels are published by plan and form part of the contract. Every request is given a priority according to its severity, with a defined response time. Before the proposal you can read the service levels page and ask for sample reports. Nothing promised in the meeting is left out of the document you sign. ### Is DataRoad support subcontracted? No, all work is carried out by the DataRoad team, directly with the end client. We do not subcontract engineers, nor do we work as subcontractors for other IT companies. The person handling your request knows your network, sees its history and answers under the same contract. It is also a security matter: you always know who has access to your systems. ### Do all plans include 24/7 support? No, 24/7 support and monitoring exist only in IT Unlimited Premium 365, from €1,200 per month + VAT. Essential, from €395, covers remote and phone support, with no site visits. Premium, from €750, adds unlimited on-site support. Only Premium 365 covers nights, weekends and public holidays. ### What size of company does DataRoad serve? DataRoad works with companies of more than 10 workstations, always under an IT Unlimited contract. Clients include Portuguese SMEs, hotels, clinics, embassies and subsidiaries of international groups. We do not take one-off jobs or sell standalone equipment, because we can only guarantee results when we are responsible for the whole environment. ### Can I leave the contract if I am not satisfied? Yes, the contract is annual, renews automatically and no lock-in. You simply give notice within that period before renewal. Network documentation, credentials and configurations are yours and are handed over when you leave. We prefer to keep clients through the service, not through clauses. ### What is the first step to working with DataRoad? The first step is a no-commitment assessment of your infrastructure, carried out with management or whoever runs IT. We identify risks, priorities and the right IT Unlimited plan, and send a written proposal with scope, SLA and monthly fee. If you go ahead, onboarding happens without stopping your team's work. ## Next step: 30 minutes to assess your IT We point out what is solid and what is at risk, and send a written proposal, with no commitment. **More than 10 workstations · support contract · remote, on-site and telephone support.** [Request an assessment](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/) · +351 211 459 950 * · sales@dataroad.pt. We do IT right. **Call to a Portuguese landline.* News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Managed IT for business ## One StepAhead of IT. One partner accountable for all of your company’s IT, with response times written into the contract and a monthly fee that does not move. - **11** years in business, since 2015 - **PT · EU · US** remote and on-site support - **0** DataRoad security incidents in 11 years We do **IT** right. Contact ## Have your backups ever been put to the test? Automated, monitored backups stored off site. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/why-trust-premium-msp-verifiable-proof/