--- title: "Why choose DataRoad: 10 verifiable reasons for decision-makers" description: "Fixed fee, written SLA, our own certified team, no lock-in and Top 5% PME (scoring.pt): ten reasons to choose DataRoad. Request a no-commitment proposal." language: en url: https://www.dataroad-it.com/en/why-choose-dataroad-msp-portugal/ source: https://www.dataroad-it.com/en/why-choose-dataroad-msp-portugal/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Fixed fee, written SLA, our own certified team, no lock-in and Top 5% PME (scoring.pt): ten reasons to choose DataRoad. Request a no-commitment proposal. # Why choose DataRoad: 10 verifiable reasons for decision-makers At a glance For decision-makers short on time. - 01 One IT partner for networks, security, systems and users, on a fixed monthly fee. - 02 IT Unlimited plans from €395/month + VAT, with response times written into the SLA. - 03 Annual contract, no lock-in, no lock-in and no set-up fees. - 04 232 clients, Top 5% PME (source: scoring.pt) and 5.0 from 52 Google reviews. **Companies choose DataRoad to replace unpredictable IT costs and suppliers who blame each other with a single partner, on a fixed fee, with written response times and full responsibility for networks, security, systems and users.** DataRoad - IT Services and Consulting is a premium MSP headquartered in Alfragide with support across Portugal, one of the reference names in Portugal for networks and managed IT, and it also serves international companies in Portugal, Europe and the USA. Our model only pays when nothing fails. That is why the team knows every client, anticipates faults and responds immediately. Under the Premium 365 plan, cover extends to nights, weekends and public holidays, 24/7. ## What does the business gain? - **Predictability:** One monthly fee covers the service, with no hourly or call-out invoices under the Premium plans. - **Continuity:** Monitoring and preventive maintenance deal with problems before they reach users. - **Management time back:** One contact for all your technology, instead of several suppliers to coordinate. - **Controlled risk:** Managed cybersecurity and tested backups, run by certified professionals. - **Freedom:** No lock-in; documentation and access always remain yours. ## Which reasons can you check before signing? None requires faith. All can be verified before the contract and, if any fails afterwards, there is no minimum term holding you. ### 1. Unlimited, with no small print No hidden hour bank and no call counting. The [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/) fee is fixed. ### 2. Aligned incentives Fewer faults is better for you and for us. So we monitor rather than wait for the phone to ring. ### 3. Manufacturer certification Engineers with active certifications in the brands we install and manage, renewed as each programme requires. ### 4. The installer stays on The team that surveyed and installed the network remains the client's point of reference. It does not vanish after handover. ### 5. No lock-in An annual contract with automatic renewal, with no minimum term and no set-up fees. ### 6. Our own team in Portugal Head office in Alfragide, support across the country and remote, on-site and telephone support. Whoever answers knows your infrastructure. ### 7. Sectors where downtime is expensive Hospitality, healthcare, embassies, multinationals and higher education: environments where every minute of downtime has a price. ### 8. A transparent contract Scope, SLA and reports are in writing. When there is a problem, we report it, even when the cause is ours. ### 9. A public track record We publish projects with names, scope and size. Testimonials come from named clients. ### 10. Independent validation Top 5% PME, awarded by scoring.pt in 2022 and 2023, with an Excellent Performance and Financial Strength Index. ## Which figures back the choice? - **11 years:** In the market since 2015. - **232 clients:** From growing SMEs to embassies and multinationals. - **1321 devices and more than 138 Ubiquiti sites:** Networks managed day to day. - **Top 5% PME:** Awarded by scoring.pt. - **5.0 on Google:** From 52 client reviews. - **Apple Technical Partner:** Apple's official programme for business service providers. - **Zero security incidents:** DataRoad has never suffered one in 11 years. ## How do we measure the service? With written deadlines and recorded compliance. Response is immediate and each plan has a contracted maximum time per severity level, set out in our [service levels (SLA)](https://www.dataroad-it.com/en/managed-it-sla-portugal/). Every request is logged as a ticket, and that history feeds the reports you receive. Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## What does it cost, and how do I compare it with what I have today? IT Unlimited plans start from €395/month + VAT (Essential, remote and telephone, no site visits), from €750 (Premium, with unlimited on-site support) and from €1,200 (Premium 365, which adds nights, weekends and public holidays). The final price depends on the actual scope and is fixed in writing. To compare four support models point by point, what each one leaves out and the questions to ask any supplier, read [IT Unlimited versus retainers, hour banks and outsourcing](https://www.dataroad-it.com/en/it-unlimited-vs-hour-bank-costs/). ## What do we manage for you? - **[IT Unlimited Premium](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/):** A fixed fee with unlimited on-site support and travel included. - **[Structured cabling](https://www.dataroad-it.com/en/structured-cabling-installation/):** Design, certification, Layer 3 switching and PoE. - **[Business Wi-Fi 6 and Wi-Fi 7](https://www.dataroad-it.com/en/business-wifi-installation/):** Coverage surveys and centralised management. - **[Managed cybersecurity](https://www.dataroad-it.com/en/managed-firewall-services-portugal/):** Firewall, segmentation and secure remote access. - **[Servers, cloud and backups](https://www.dataroad-it.com/en/managed-backup-services-portugal/):** Restores tested regularly. - **[IP voice and CCTV](https://www.dataroad-it.com/en/managed-ip-pbx-portugal/):** Communications and video surveillance. Follow our latest projects in [DataRoad news](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/). ## Frequently asked questions ### How is DataRoad different from an hourly engineer? An hourly engineer fixes a request; DataRoad takes on ongoing management of all of a company's technology. That includes our own team, a written SLA, monitoring, preventive maintenance and reports, for a predictable monthly fee. The incentive changes too: the hourly engineer earns from faults, DataRoad earns when nothing stops. ### Is there a lock-in? There is no lock-in. The contract is annual, renews automatically, with no minimum term and no set-up fees. Documentation, access and inventory always remain with the client, so leaving never depends on the supplier's goodwill. ### Which companies is DataRoad suited to? Companies with more than 10 workstations that depend on their systems to operate: offices, hotels, clinics, embassies, universities and subsidiaries of multinationals. DataRoad works only under an IT Unlimited contract and directly with the end client, with no subcontracting and no one-off call-outs. ### Are response times guaranteed? Yes. Response times are written into the contract, by severity level, and vary with the IT Unlimited plan. The initial response is immediate and every request is logged as a ticket, so SLA compliance can be measured in the reports the client receives. ### How much does DataRoad cost? IT Unlimited plans start from €395/month + VAT for Essential, from €750 for Premium and from €1,200 for Premium 365. The final price depends on the number of workstations, the sites and the actual scope, and is fixed in writing before onboarding, with no hours counted. ### How does the relationship start? With an assessment of your current environment, followed by a written, no-commitment proposal. During onboarding, DataRoad documents the infrastructure, connects monitoring and plans the handover from the previous supplier without downtime, so that by the first month you can already see what has improved. ## Next step: change partner without disruption Changing supplier is daunting, which is why so many companies stay badly served for years. We plan the transition without downtime and, in the first month, show you what has already improved. No-commitment proposal: [talk to us about the switch](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Mudar%20de%20fornecedor). **More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * or write to sales@dataroad.pt. One Step Ahead of IT. **Call to a Portuguese landline.* News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Managed IT for business ## One StepAhead of IT. Technology that works quietly, so your team works without interruptions. Engineering precision in every request. - **15+** IT vendor certifications - **PT · EU · US** remote and on-site support - **11** years in business, since 2015 We do **IT** right. Contact ## What would one day without systems cost your company? Request a risk assessment, no commitment. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/why-choose-dataroad-msp-portugal/