--- title: "Ventask: 100 certified CAT6 points, contact centre never stopped" description: "How DataRoad certified 100 CAT6 points and installed managed switching, fibre, VLANs and a firewall at Ventask, out of hours. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/ventask-cat6-structured-cabling-contact-centre/ source: https://www.dataroad-it.com/en/ventask-cat6-structured-cabling-contact-centre/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > How DataRoad certified 100 CAT6 points and installed managed switching, fibre, VLANs and a firewall at Ventask, out of hours. No-obligation proposal. # Ventask: 100 certified CAT6 points, contact centre never stopped At a glance For decision-makers short on time. - 01 Ventask, a contact centre in Parque das Nações: network renewed in 2018. - 02 100 certified CAT6 points, managed Gigabit and 48-port switches, fibre and VLANs. - 03 Business firewall, with all work done out of hours and no operational downtime. - 04 The network is now monitored by DataRoad, with alerts and reports. ### In this article In a contact centre, every micro-outage is a lost call and a customer served less well. That was the risk Ventask eliminated in 2018, when it entrusted DataRoad - IT Services and Consulting with renewing the **certified structured cabling** at its Parque das Nações office in Lisbon: 100 CAT6 points tested one by one, managed Gigabit switching with fibre, interconnected racks, VLANs and a firewall. All carried out with operations paused only outside working hours. ## Case summary - **Who** Ventask, a Portuguese contact centre company. - **Where** Office in Parque das Nações, Lisbon. - **When** 2018. - **What** Structured cabling, firewall and security, servers and infrastructure, IT Unlimited support. - **Scale** 100 certified CAT6 network points. ## Why can't a contact centre have a "so-so" network? Because it sells availability. Ventask provides "top quality" contact centre services 24 hours a day, B2B and B2C, across Inbound, Outbound and Face-to-Face Management. If the network hesitates, the agent goes silent and the quality its partners contracted drops. The specification was clear: low latency, consistent performance, redundancy, VLAN segmentation and certified cabling. DataRoad was already supporting Ventask's network and systems. This project extended that responsibility all the way to the cable. ## What was done to the network infrastructure? ### Cables and outlets - **Cabling restored** Intermittent faults, weak contacts and degraded connections eliminated. - **RJ45 redone** Outlets replaced or repaired, with new terminations. - **Points reorganised** Layout designed for future maintenance. ### Racks - **Technical order**: patch cords and panels tidied and labelled. - **Fibre between the two racks**: more throughput and simpler interventions. ### Switching - **Four managed Gigabit switches** Fibre optic uplinks for stability. - **Two 48-port switches** VLANs by department, service or profile. - **Configurations migrated** Without surprises and with minimal interruption. - **Foundation for QoS** And for managing the network from a single point. ### Perimeter - **Business firewall**: installed and configured with access policies and traffic control. - **Visibility**: threats blocked and traffic understood. ### Certification - **100 CAT6 points tested**: performance, compliance and installation quality proven. - **Faults caught early**: signal loss and physical defects detected before they reached operations. ## How do you renew the network of a business that never stops? By working when the client is not. All the work took place outside Ventask's working hours, with controlled maintenance windows and service intact the next day. Technical supervision was complete and carried out by qualified engineers: plan and checklist, validation and certification tests, standardised documentation and risk management during migration. Goal: zero downtime wherever technically possible. ## What results did Ventask see? - **Stable network** No more intermittent faults. - **Throughput** Managed Gigabit with fibre. - **Security** Firewall and segmented traffic. - **Proof of quality** A CAT6 report for every point. - **Room to grow** Infrastructure ready for more workstations. - **Agile maintenance** Racks in order and linked to each other. ## After the work, who watches the network? DataRoad. Continuous monitoring, preventive alerts and availability and performance reports are part of the service, to anticipate faults rather than repair them. The team is certified by several vendors in networking, security and IT networking, and manages IT estates in highly demanding environments. ## Questions from decision-makers ### What does certifying a CAT6 point mean? It means testing each point with dedicated equipment and proving it meets the performance and quality required by the CAT6 standard. ### How many points did DataRoad certify at Ventask? One hundred CAT6 network points. ### Can you work outside our hours? Yes. When operations require it, we work out of hours so as not to affect the business. ### What do I gain from VLANs? Security and control: each team or service sits on its own logical network, with separate traffic and its own rules. ### Why wasn't the work done during normal hours? Because a contact centre cannot switch off its agents. Working out of hours ensures continuous service and maintenance windows under control. ### Do we receive documentation at the end? Yes: labelled points, organised racks and the certification report for the 100 CAT6 points. ## More business network projects - **[LX Arch Hotel](https://www.dataroad-it.com/en/lx-arch-hotel-guest-wifi-7-firewall-cctv/)** Wi-Fi 7, firewall and CCTV. - **[Magnelusa](https://www.dataroad-it.com/en/magnelusa-managed-network-servers-firewall/)** Ongoing management under IT Unlimited. - **[ReStream](https://www.dataroad-it.com/en/restream-cascais-wifi-6-starlink-network/)** Portuguese office network and IT Unlimited. - **[UpHill Health](https://www.dataroad-it.com/en/uphill-health-lisbon-office-network/)** Wi-Fi 6, firewall and biometrics. More in [client case studies](https://www.dataroad-it.com/en/case-studies/) and [DataRoad news](https://www.dataroad-it.com/en/news/). ## Why DataRoad for network infrastructure? A premium MSP headquartered in Alfragide with support across the whole country. In 11 years, it has won 232 clients under contract (public bodies, embassies, hotels, clinics) and the Top 5% PME distinction from scoring.pt. It covers the entire cycle: survey, design, certified cabling, switching, firewall and Wi-Fi 6 and Wi-Fi 7 with central management and alerting. - **[Structured cabling](https://www.dataroad-it.com/en/structured-cabling-installation/)** Racks, certification, Layer 3 switching, PoE. - **[Business Wi-Fi](https://www.dataroad-it.com/en/business-wifi-installation/)** Surveyed coverage and central management. - **[Managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/)** Perimeter and secure remote access. - **[IT Unlimited](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/)** Managed services for a fixed monthly fee. - **[Business helpdesk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/)** Tickets and immediate response. - **[IT for the public sector](https://www.dataroad-it.com/en/public-sector-network-infrastructure-portugal/)** Eight public bodies served. ## Next step: certify your company's network CAT6 or CAT6A, cables to repair, switches and VLANs, fibre between racks, firewall or ongoing management: we assess your network and deliver a no-commitment proposal. **More than 10 workstations · support contract · remote, on-site and phone support.** Call **+351 211 459 950 *** or write to sales@dataroad.pt. **Call to a Portuguese landline.* Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [NewsLX Arch Hotel: Wi-Fi 7, firewall and CCTV on Rua AugustaA new hotel on the busiest corner of the Baixa has no room for weak Wi-Fi. 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