--- title: "UP Portugal: one partner accountable for IT on the Premium plan" description: "In 2022 UP Portugal swapped scattered suppliers for DataRoad: workstations, Wi-Fi, printing and servers under IT Unlimited Premium. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/up-portugal-it-unlimited-premium/ source: https://www.dataroad-it.com/en/up-portugal-it-unlimited-premium/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > In 2022 UP Portugal swapped scattered suppliers for DataRoad: workstations, Wi-Fi, printing and servers under IT Unlimited Premium. No-obligation proposal. # UP Portugal: one partner accountable for IT on the Premium plan At a glance For decision-makers short on time. - 01 Since 2022, UP Portugal has had all its IT managed by DataRoad on an annual IT Unlimited Premium contract. - 02 Scope: workstations, wireless network, printing and servers. - 03 Continuous monitoring, alerting, reports and unlimited on-site support with immediate response. - 04 Premium from €750/month + VAT; 24/7 only in Premium 365. ### In this article For a growing company, every hour spent waiting for an engineer or watching one supplier blame another is productivity that never comes back. In 2022 UP Portugal solved this once and for all: it handed full management of its IT to DataRoad - IT Services and Consulting, on an annual **IT Unlimited Premium** contract. Workstations, wireless network, printing and servers now have a single owner, with continuous monitoring, alerting, periodic reports and remote and on-site support with immediate response. ## Case summary | Client | UP Portugal | | --- | --- | | Segment | Companies and offices | | Services | Business Wi-Fi · firewall and security · servers and infrastructure · IT Unlimited support | | Contract | IT Unlimited Premium, annual | | Start | 2022 | ## Which problem did UP Portugal want to eliminate? Fragmentation. UP Portugal is growing fast and needs a stable, fast and secure infrastructure every day. Coordinating several suppliers, or calling someone only when something broke, no longer worked. The choice was the managed services model: one contract, one owner, permanent prevention. The quality of DataRoad's service, the speed of the team and the ability to deliver without interruptions weighed in the decision. ## What came under DataRoad management? - **Workstations** Computers, software and critical applications, with fast resolution and tuning of performance and security. - **Wi-Fi** Continuous monitoring of the wireless network, with coverage, stability and speed assured and immediate intervention when something fails. - **Printing** Faults resolved, devices configured on the network and less downtime. - **Servers** Permanent oversight, fault correction, updates and preventive maintenance. ## What does UP Portugal gain with the Premium plan? - **Eyes on the infrastructure all year round** Continuous monitoring of every system. - **Alerts before the user notices** Alerting detects failures before they affect anyone working. - **Documented proof** Periodic availability and performance reports. - **An on-site engineer without limit** Unlimited remote and in-person support, with immediate response. Those who also need nights, weekends and public holidays have Premium 365, the only DataRoad plan with 24/7 support and monitoring. ## What does each IT Unlimited plan cost? | Plan | From | For whom | | --- | --- | --- | | Essential | €395/month + VAT | From 10 workstations; remote and telephone support only, no call-outs | | Premium | €750/month + VAT | Those who need unlimited on-site support, like UP Portugal | | Premium 365 | €1,200/month + VAT | Unlimited on-site plus nights, weekends and public holidays (24/7) | Everything explained in [IT Unlimited, the unlimited managed IT service](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/). ## Why do companies like UP Portugal choose DataRoad? - **A certified team** Engineers certified by the leading manufacturers. - **Track record** Hundreds of projects in networks, servers, support and security. - **Prevention** The failure is dealt with before it reaches the client. - **Written scope** Managed services with no small print. Today UP Portugal has immediate response, permanent monitoring, stronger security and professional management of its entire infrastructure. We thank UP Portugal for the trust placed in our consulting, monthly support and network management. ## Who is DataRoad? A premium managed IT services company (MSP), headquartered in Alfragide with support nationwide. For 11 years we have managed the infrastructure of public bodies, embassies, hotels, clinics and demanding companies. We have 232 clients under contract and hold the Top 5% PME distinction (source: scoring.pt). In the managed model, we take on IT in full: a [service desk with tickets and fixed response times](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/), remote and on-site support, servers and Microsoft 365, backups, cybersecurity and proactive monitoring. On the infrastructure side, we design and manage [certified structured networks](https://www.dataroad-it.com/en/structured-cabling-installation/), [Wi-Fi 6 and Wi-Fi 7](https://www.dataroad-it.com/en/business-wifi-installation/) and [managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/). We serve eight public bodies: see [IT for the public sector](https://www.dataroad-it.com/en/public-sector-network-infrastructure-portugal/). ## More cases and news - [24 public contracts: RTP, Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP with DataRoad networks and support](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/) - [France Affiches: IT audit and consulting across two sites in Paris](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/) - [Why embassies and international organisations choose DataRoad](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/) - [The DataRoad website in five languages](https://www.dataroad-it.com/en/managed-it-services-five-languages/) All [success stories](https://www.dataroad-it.com/en/case-studies/) and the [latest news](https://www.dataroad-it.com/en/news/). ## Want the same level of accountability in your company? See the [DataRoad managed service desk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/) or [business Wi-Fi with central management](https://www.dataroad-it.com/en/business-wifi-installation/), and request a no-commitment proposal. **More than 10 workstations · support contract · remote, on-site and telephone support.** +351 211 459 950 * · sales@dataroad.pt. One Step Ahead of IT. **Call to a Portuguese landline.* Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. 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The Ouro Rossio handed the entire building network to D…18 April 2026 · 5 min read](https://www.dataroad-it.com/en/ouro-rossio-hotel-managed-network-wifi-cctv/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · IT Unlimited ## One StepAhead of IT. One fixed fee, one accountable partner and no budget surprises. The team that knows your operation in detail, every month. - **5 ★** on Google · 52 reviews - **0** DataRoad security incidents in 11 years - **10+** workstations: our minimum per client We do **IT** right. DataRoad IT Unlimited ## Have your backups ever been put to the test? Automated, monitored backups stored off site. [Request a proposal, no commitment →](https://www.dataroad-it.com/en/#contact)+351 211 459 950 **Call to a Portuguese landline · More than 10 workstations · support contract · remote, on-site and phone support[Not sure what you need? Talk to the assistant →](https://www.dataroad-it.com/en/#assistente) --- Versão HTML desta página: https://www.dataroad-it.com/en/up-portugal-it-unlimited-premium/