---
title: "Switching IT partner without stopping the business"
description: "Switch IT partner with no downtime: a parallel transition, access recovered and managed services under a written SLA. Request a no-commitment assessment."
language: en
url: https://www.dataroad-it.com/en/switch-it-provider-portugal/
source: https://www.dataroad-it.com/en/switch-it-provider-portugal/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> Switch IT partner with no downtime: a parallel transition, access recovered and managed services under a written SLA. Request a no-commitment assessment.

# Switching IT partner without stopping the business

At a glance For decision-makers short on time.

- 01 The switch of IT partner runs in parallel: nothing is turned off without a tested alternative.
- 02 Passwords, licences, domain and data return to the company, kept in a digital vault.
- 03 If the old supplier does not cooperate, we carry out a controlled reset of access.
- 04 A few weeks of transition; then an annual contract no lock-in and a written SLA.

**Staying with an IT partner that no longer serves you costs more than switching: hours lost waiting for answers, a quote for every fault and a risk nobody is measuring. DataRoad - IT Services and Consulting, one of the reference names in Portugal for managed IT services, runs the switch in parallel: the new service goes live before the old one leaves, nothing is turned off without a tested alternative and, at the end, every access is in your company's name.**

What holds the decision back is almost always fear of stopping the business, of losing data or of the old supplier not handing over the passwords. The method below resolves all three, for companies across the whole country from our headquarters in Alfragide and for international companies operating in Portugal.

The proof: 11 years in business, 232 clients, Top 5% SME (source: scoring.pt), a 5.0 rating from 52 Google reviews and an immediate response to incidents, under an SLA.

## How can you tell your current provider is already costing you money?

- **Support takes effort on your side** You call, chase, resend the email. When asking for help becomes work, the failure is the provider's.
- **The monthly cost is unknown** A quote for every job. The predictable alternative is a [fixed managed services fee](https://www.dataroad-it.com/it-unlimited-servicos-informatica/).
- **Nobody knows what exists** No inventory, no licence map, no restore procedure. That is not management; it is hope.
- **Knowledge has a single owner** When "only he knows", that engineer's holiday is a risk to the business.
- **There is no proof of service** No reports or history, so you pay without being able to show what you receive.
- **Security has been put off** Untested backups, pending updates, no [managed cybersecurity](https://www.dataroad-it.com/en/managed-cybersecurity-services/). It goes well until the day it goes very badly.

## Who owns your company's passwords?

The company does. Credentials, licences, domain and data belong to the client, never to the provider. During the transition, DataRoad deals directly with the previous provider to arrange an orderly handover of access and documentation, courteously and methodically.

When that cooperation does not happen, we proceed anyway: an independent technical survey and a **controlled credential reset**, one system at a time, with operations running. We have done it many times.

## How does the switch unfold, week by week?

- **Assessment**: inventory of devices, servers, licences, credentials, contracts and vulnerabilities. Problems nobody knew about often surface here.
- **Schedule**: owners, dates and out-of-hours windows where needed. The goal never changes: operations do not stop.
- **Access vault**: passwords, licences, domain, mail, backups and configurations recorded in a digital vault the company can access directly.
- **Parallel entry**: monitoring, management and security tools installed alongside the existing ones and tested before any cutover.
- **Supervised go-live**: reinforced follow-up in the first weeks; on day one the team receives the [helpdesk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/) contacts and gets fast answers.

## What difference do you notice day to day?

| Topic | Typical provider | DataRoad |
| --- | --- | --- |
| **Requests** | Calls and emails with no trail | [Tickets](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/) with contracted deadlines |
| **Documentation** | Missing or in someone's head | Complete, held by the client and always up to date |
| **Cost** | A quote for every visit | Fixed monthly fee |
| **Commitment** | 12–24 month tie-in | Annual contract, automatic renewal, no tie-in |
| **Transparency** | None | Client portal and regular reports |

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## Is there a right moment to switch?

Any moment works, because nothing is switched off ahead of time. If your current contract has a tie-in, we align the schedule with you so the handover happens on exactly the day it ends, without a single day uncovered.

The timeframe depends on the size of the infrastructure; as a rule, a few weeks. Dates and plan are fixed during the [initial consultancy audit](https://www.dataroad-it.com/en/it-consulting-diagnosis-before-investment/).

## Why entrust the transition to DataRoad?

- **Track record** 11 years in operation and [success stories with named clients](https://www.dataroad-it.com/en/case-studies/).
- **Our own team** In-house, certified engineers; your support is not resold to third parties.
- **Commitments in writing** An SLA from day one and reports that show compliance.
- **Verifiable reputation** 5.0 from 52 Google reviews; no security incident at DataRoad in 11 years.
- **No lock-in** No tie-in. If you ever want to go, you already hold the documentation and access.

More reasons in [why DataRoad](https://www.dataroad-it.com/en/why-choose-dataroad-msp-portugal/).

## Questions from those deciding on the switch

### How long does switching IT partner take?

As a rule, a few weeks, depending on the size of the infrastructure. The plan sets dates and owners from the start, the most sensitive windows fall outside working hours and the company keeps working throughout. If your current contract has a lock-in, we align the calendar so that the handover happens on the day it ends.

### Is there a risk of losing data or email?

No, because nothing is migrated without prior verification. Backups are confirmed before any migration, mailboxes move with their full history and no system is turned off without a tested replacement. During the transition the old and new services run side by side, so there is always a way back.

### Do I have to deal with the old supplier myself?

No, the technical side is entirely with us. We deal directly with the previous supplier for an orderly handover of access and documentation. All that is left on your side is the formal termination of the current contract: we tell you what to confirm, the notice period to respect and how far in advance to send it.

### What happens if the old supplier does not cooperate?

We go ahead without them. We carry out an independent technical survey and a controlled reset of credentials, system by system, with the business running, until the company has full control again. Passwords, licences, domain and data are recorded in a digital vault to which the company has direct access.

### Is the transition charged separately?

It depends on the state of the infrastructure and the volume to migrate, and it is always defined before we proceed. After the diagnosis you receive a clear, fixed quote for the transition, separate from the IT Unlimited monthly fee, which starts from €395 (Essential), €750 (Premium) or €1,200 (Premium 365) per month + VAT.

### Why DataRoad to manage the transition?

Because the transition is carried out by our own technicians, with method, and support is never resold to third parties. DataRoad has 11 years in business, 232 clients, a Top 5% SME distinction (source: scoring.pt) and a 5.0 rating from 52 Google reviews. In 11 years, DataRoad has never suffered a security incident.

## Useful reading

- **Contracts** [the exit and data clauses an IT contract should include](https://www.dataroad-it.com/en/msp-contract-exit-clauses-access-data/)
- **Model** [why we only work under contract](https://www.dataroad-it.com/en/managed-services-contract-no-one-off-callouts/)
- **Alternatives** [external IT department](https://www.dataroad-it.com/en/managed-it-department-portugal/) · [IT outsourcing](https://www.dataroad-it.com/en/it-outsourcing-portugal/)
- **Projects** [recent transitions in the news](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/)

## Next step: a no-commitment transition assessment

Before choosing your next partner, know what you have. We carry out the survey, point out the risks and deliver a dated transition plan. The service is provided only under an IT Unlimited contract, with no one-off jobs or stand-alone equipment sales. [Request a no-commitment transition assessment](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Mudar%20de%20Empresa%20de%20Inform%C3%A1tica).

**More than 10 workstations · support contract · remote, on-site and telephone support.**

Call +351 211 459 950 * or write to sales@dataroad.pt. One Step Ahead of IT.

**Call to a Portuguese landline.*

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · Business networks and Wi-Fi

## One StepAhead of IT.

We measure before we install, certify every point and stay accountable for the network afterwards. No surprises on moving day.

- **15+** IT vendor certifications
- **232** clients under management
- **Wi-Fi 7** designed with a site survey

We do **IT** right.

Contact

## Have your backups ever been put to the test?

Automated, monitored backups stored off site.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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