--- title: "Reltio by SAP: a Lisbon office with Mac and Dell under one MSP" description: "125 network outlets, Cisco Meraki and an estate of 40 MacBook Pros and 35 Dells: Reltio by SAP's Lisbon office under IT Unlimited. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/reltio-sap-lisbon-cisco-meraki-apple-dell/ source: https://www.dataroad-it.com/en/reltio-sap-lisbon-cisco-meraki-apple-dell/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > 125 network outlets, Cisco Meraki and an estate of 40 MacBook Pros and 35 Dells: Reltio by SAP's Lisbon office under IT Unlimited. No-obligation proposal. # Reltio by SAP: a Lisbon office with Mac and Dell under one MSP At a glance For decision-makers short on time. - 01 Since 2022, DataRoad has managed the Reltio by SAP Lisbon office under IT Unlimited. - 02 Scope: 125 network points, firewall, 3 switches and Cisco Meraki Wi-Fi. - 03 A mixed estate of 40 MacBook Pros and 35 Dell machines, on one service desk. - 04 Includes technical consultancy and ongoing management of the business network. ### In this article **When an office's teams serve Global 2000 clients, a network failure is not a local inconvenience, it is a delay visible across the whole group.** It was with that level of demand that Reltio by SAP, a world leader in data software, entrusted DataRoad - IT Services and Consulting with the ongoing management of its Lisbon office. Since 2022, an IT Unlimited contract has covered the Cisco Meraki network, 125 structured network points, 40 MacBook Pros and 35 Dell machines, with technical consultancy included. ## Who is the client? A US company founded in 2011, headquartered in Redwood City, California, with a global presence and a strategic operation in Lisbon. In 2022 it was recognised as the world's second-largest company in the Data Software sector. Its core product is a *connected data platform*. The Reltio by SAP Identity 360 module brings together and reconciles customer data scattered across hundreds of systems into a single record, "one person, one profile". In practice, it ensures: - **A single identity** Per customer - **Elimination of duplicate records** - **Intelligent matching** Across data - **Continuous integration** Of different sources This award-winning SaaS platform serves Global 2000 organisations: eight of the world's ten largest life sciences companies, major US healthcare groups, the leading global hotel chains and global luxury, fashion, retail and cosmetics brands. More information on the [official Reltio by SAP website](https://www.reltio.com) and in the [announcement of its arrival in Lisbon](https://www.essential-business.pt/2022/10/28/us-unicorn-reltio-launches-in-lisbon/). ## What was placed in DataRoad's care? | Area | Inventory | | --- | --- | | Cabling | 125 structured network points | | Perimeter security | Cisco Meraki firewall | | Switching | 3 Cisco Meraki switches | | Wireless | Multiple Cisco Meraki access points | | macOS workstations | 40 MacBook Pros | | Windows workstations | 35 Dell machines | **Fact sheet:** client Reltio by SAP · sector technology · year 2022 · work in structured cabling, business wireless network, firewall and security, servers and infrastructure, and IT Unlimited support. ## What challenge does a mixed Apple and Dell estate pose? That of two operating systems, two management approaches and a single network serving both without friction. The MacBook Pros and the Dells share the same service desk, the same response times and the same person in charge. The local team never needs to wonder whom to call: there is one point of contact for network, security and workstations. It is a profile DataRoad knows well. We are an Apple Technical Partner and work with Cisco, Meraki, Dell and other leading manufacturers. For companies with Mac computers, there is a dedicated line: [managed IT for Apple fleets](https://www.dataroad-it.com/en/apple-it-support-for-business/). ## How does this translate into daily operations? DataRoad's networking, consultancy and managed services teams keep the Reltio by SAP environment running continuously, securely and finely tuned. Management is preventive and monitored: problems are dealt with before they reach users, and the infrastructure keeps pace with an operation whose teams are spread around the world. DataRoad thanks Reltio by SAP for its renewed trust on four fronts: consultancy, specialist technical support, network management and maintenance, and ongoing business support. ## What does IT Unlimited include for a multinational account? - **Alerts and reporting** Continuous oversight with detailed reports; 24/7 on the Premium 365 plan only. - **Proactivity** Incidents resolved with immediate response times. - **Maintenance** Preventive and corrective, with no hours counted. - **Estate under full management** From cabling to laptop. The service comes in three plans, Essential, Premium and Premium 365, and is delivered by DataRoad, a premium MSP headquartered in Alfragide with support across Portugal. That means 11 years keeping the IT of public bodies, embassies, hotels, clinics and demanding companies running, 232 clients under contract and the Top 5% PME distinction awarded by scoring.pt. Discover our [managed IT services for businesses](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/). ## Where can you read the full case? The challenge, solution and results are described in [Reltio by SAP: IT Unlimited at the Lisbon office](https://www.dataroad-it.com/en/reltio-sap-apple-dell-cisco-meraki-lisbon/). ## Other projects - [RTP, Técnico, Faculdade de Medicina de Lisboa and SSAP: 24 public contracts](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/) - [France Affiches: an on-site IT audit in Paris](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/) - [Embassies and international bodies that trust DataRoad](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/) - [A website in five languages for international clients](https://www.dataroad-it.com/en/managed-it-services-five-languages/) All our [success stories](https://www.dataroad-it.com/en/case-studies/) and [news](https://www.dataroad-it.com/en/news/). For the physical layer, see [certified cabling, racks and Layer 3 switching with PoE](https://www.dataroad-it.com/en/structured-cabling-installation/). ## Related managed services - **[IT Unlimited](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/)** Fixed monthly fee, oversight and alerting. - **[Service desk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/)** Tickets with contracted response times. - **[Business Wi-Fi](https://www.dataroad-it.com/en/business-wifi-installation/)** Coverage study, Wi-Fi 6 and Wi-Fi 7, centralised management. - **[Managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/)** A protected perimeter and secure remote access. - **[Public sector](https://www.dataroad-it.com/en/public-sector-network-infrastructure-portugal/)** Eight public bodies and command of public procurement rules. ## Next step: your international office, fully managed Do you run an international group's office in Portugal, with Mac, Windows or both? We will show you how we would manage it under [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/) and deliver a no-commitment proposal. DataRoad hosts companies from other countries in Portugal and works hand in hand with embassies. **More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * or write to sales@dataroad.pt. **Call to a Portuguese landline.* Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. 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[See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Apple at work ## One StepAhead of IT. Macs that arrive ready to work and stay protected and up to date. Serious Apple support for companies that chose Apple. - **11** years in business, since 2015 - **Mac · iPhone** managed from day one - **ATP** Apple Technical Partner We do **IT** right. DataRoad IT Unlimited ## Have your backups ever been put to the test? Automated, monitored backups stored off site. [Request a proposal, no commitment →](https://www.dataroad-it.com/en/#contact)+351 211 459 950 **Call to a Portuguese landline · More than 10 workstations · support contract · remote, on-site and phone support[Not sure what you need? Talk to the assistant →](https://www.dataroad-it.com/en/#assistente) --- Versão HTML desta página: https://www.dataroad-it.com/en/reltio-sap-lisbon-cisco-meraki-apple-dell/