---
title: "24/7 managed IT in Lisbon | DataRoad IT"
description: "Premium 365 in Lisbon: 24/7 managed IT covering nights, weekends and holidays, NOC and on-site engineers, from €1,200/month + VAT. No-commitment proposal."
language: en
url: https://www.dataroad-it.com/en/premium-365-lisbon-24-7-managed-it/
source: https://www.dataroad-it.com/en/premium-365-lisbon-24-7-managed-it/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> Premium 365 in Lisbon: 24/7 managed IT covering nights, weekends and holidays, NOC and on-site engineers, from €1,200/month + VAT. No-commitment proposal.

# 24/7 managed IT in Lisbon: Premium 365 for operations that never stop

At a glance For decision-makers short on time.

- 01 Premium 365: the only IT Unlimited plan with 24/7 cover, from €1,200/month + VAT.
- 02 Nights, weekends and public holidays, remote and on site across Greater Lisbon.
- 03 NOC, cybersecurity, tested backups and a technical account manager included.
- 04 Annual contract, no lock-in.

**A server that fails on a Saturday, a network that stops on a month-end night, a public holiday with nobody answering: in operations that cannot stop, every hour without IT costs customers and revenue. Premium 365 is DataRoad's IT Unlimited plan that covers nights, weekends and public holidays, with unlimited on-site support and a fixed monthly fee from €1,200 + VAT.**

It combines continuous monitoring, immediate remote intervention and engineers on site throughout Greater Lisbon, with a written SLA. DataRoad - IT Services and Consulting is a premium MSP, one of the reference names in Portugal for managed IT services, headquartered in Alfragide with support across the whole country. 24/7 cover exists only in this plan.

[Request a Premium 365 proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/) · +351 211 459 950 *

## What is included in Premium 365?

- **Intervention at any hour** Remote and by phone, every day of the year.
- **On-site visits** DataRoad engineers throughout Greater Lisbon when the cause is physical: workstations, servers, networks, printing.
- **NOC and monitoring** Alerts reach the team before they reach the client; the service is built on our [24×7 IT monitoring in Premium 365](https://www.dataroad-it.com/en/noc-it-monitoring-portugal/).
- **Servers and Microsoft 365** Physical and virtual, email, shares and permissions, with controlled updates.
- **Managed cybersecurity** Antivirus/EDR, firewall, filtering and NIS2-aligned good practice against ransomware and phishing.
- **Tested backups** Automatic copies and a recovery plan to get back to work after any incident.
- **Dedicated technical account manager** With regular meetings and executive reports.

## How much does it cost compared with the other plans?

| Plan | From (per month + VAT) | Intervention window |
| --- | --- | --- |
| Essential | €395 | Business hours, remote and phone; no on-site visits |
| [Premium](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/) | €750 | Business hours, unlimited on-site support, immediate response to critical issues |
| Premium 365 | €1,200 | 24/7: nights, weekends and public holidays, remote and on site |

The final price depends on the number of workstations, servers, network size, printers, NAS and critical systems. Full details in [service levels (SLA) by plan](https://www.dataroad-it.com/en/managed-it-sla-portugal/) and in the [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/) model.

## Which guarantees are put in writing?

- **Written SLA** Agreed and measured response and resolution times; immediate response.
- **Predictable cost** A fixed monthly fee, with no surprise invoices.
- **Clear terms** Annual contract, automatic renewal, no lock-in.
- **A team that knows your infrastructure** Not an anonymous call centre.
- **Prevention** Fewer incidents and less downtime.
- **Credentials** 11 years, 232 clients, Top 5% SME awarded by scoring.pt and 5.0 from 52 Google reviews. In 11 years, DataRoad has never suffered a security incident.

## What happens in the first weeks?

- **Assessment**: infrastructure, risks and priorities, with no commitment.
- **Proposal**: price and SLA defined, with fixed scope and costs.
- **Onboarding**: inventory, access, monitoring and network documentation.
- **Operation**: interventions, reports and continuous improvement every month.

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## Where does on-site support reach?

On-site visits throughout Greater Lisbon: Lisbon, Parque das Nações, Oeiras, Cascais, Amadora, Sintra, Loures, Odivelas, Almada, Barreiro, Setúbal and Vila Franca de Xira. Immediate remote support across the whole country and for companies with teams in Europe and the US.

## Frequently asked questions

### Is Premium 365 cover really at any hour?

Yes. Premium 365 provides continuous cover under SLA, including nights, weekends and public holidays, with remote, phone and on-site intervention. It is the only IT Unlimited plan with 24/7 cover: Essential and Premium operate during business hours, with immediate response to requests within those hours.

### How much does Premium 365 cost?

Premium 365 starts at €1,200 per month + VAT. The final price depends on the number of workstations, servers, network size, printers, NAS and critical systems covered. The proposal follows a no-commitment assessment and comes with a fixed monthly price and the scope described in writing.

### Are there on-site visits outside business hours?

Yes. In Premium 365, on-site support is unlimited and covers all of Greater Lisbon, including nights, weekends and public holidays. Most requests are resolved immediately through secure remote access; an engineer goes on site when the cause is physical, such as a server, a switch or a workstation.

### Is there a lock-in period?

No. The contract is annual, renews automatically and can be ended with no lock-in. It is the same model across all IT Unlimited plans, and it lets you start on Premium 365 or move up to it when your operation requires it.

### Can you replace our current IT provider?

Yes, with a planned transition. We inventory the infrastructure, collect access details and documentation and switch on monitoring before taking over, so the team is never left a day without support. The previous provider only steps away once the handover is complete and validated.

### Which companies really need Premium 365?

Premium 365 suits companies whose operation continues outside business hours, such as hotels, clinics, logistics, retail with extended hours or teams working across other time zones. If a weekend outage costs customers or revenue, this is the right plan; otherwise, Premium is usually enough.

## Useful links

- [User helpdesk for companies](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/)
- [Cabling and Wi-Fi project at the Panike warehouse](https://www.dataroad-it.com/en/panike-algarve-warehouse-network-wifi/)
- [What an SLA is and how it is measured](https://www.dataroad-it.com/en/managed-it-services-sla-contract/)
- [How much IT support costs a company](https://www.dataroad-it.com/en/managed-it-services-cost-pricing-models/)
- [In-house team or MSP?](https://www.dataroad-it.com/en/in-house-it-technician-vs-managed-services/)

## Next step: a no-commitment Premium 365 proposal

Service provided exclusively under an IT Unlimited contract; we do not carry out one-off jobs or sell standalone equipment. One Step Ahead of IT.

**More than 10 workstations · support contract · remote, on-site and phone support.**

[Talk to DataRoad](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/) · +351 211 459 950 * · sales@dataroad.pt

**Call to a Portuguese landline.*

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · Cloud and Microsoft 365

## One StepAhead of IT.

Microsoft 365 and cloud managed as critical infrastructure: protected accounts, reviewed licences and data backed up off-site.

- **M365** backed up off-site
- **0** DataRoad security incidents in 11 years
- **5 ★** on Google · 52 reviews

We do **IT** right.

Contact

## Scattered data and poorly managed licences cost money and create risk.

We organise your cloud environment securely and without interruption.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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