---
title: "NOC and managed IT monitoring | DataRoad IT"
description: "NOC and managed IT monitoring by DataRoad: Zabbix, alerts with an owner and immediate action, 24/7 on Premium 365. Request a no-commitment proposal today."
language: en
url: https://www.dataroad-it.com/en/noc-it-monitoring-portugal/
source: https://www.dataroad-it.com/en/noc-it-monitoring-portugal/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> NOC and managed IT monitoring by DataRoad: Zabbix, alerts with an owner and immediate action, 24/7 on Premium 365. Request a no-commitment proposal today.

# NOC and managed IT monitoring: failures fixed before they hit

At a glance For decision-makers short on time.

- 01 Monitoring with Zabbix and Grafana, linked to ticketing and the team's escalation.
- 02 Included in every IT Unlimited plan, from €395/month + VAT.
- 03 24/7 monitoring and intervention, including nights, weekends and holidays, on Premium 365 only.
- 04 Go-live in two to three weeks, without downtime, with dashboards and a monthly report.

**The DataRoad - IT Services and Consulting NOC monitors the servers, managed network, workstations and internet connections of every IT Unlimited client and turns every deviation into a ticket with an owner, so that most failures are fixed before your team notices them.**

We are one of the reference providers of NOC and managed IT monitoring in Portugal, headquartered in Alfragide with on-site support across the country, and we also serve international companies in Portugal, Europe and the United States. Every hour of downtime has a price: invoicing on hold, teams unable to work, clients complaining. Monitoring is included in every plan; 24/7 monitoring and intervention, including in the middle of the night, belong to Premium 365 only.

## How much does the company lose without a NOC?

Without monitoring, the person who detects the failure is the user. First, time is lost working out what has stopped, then finding someone to fix it and, finally, fixing it. With a NOC the order is reversed: the problem reaches us as an alert, often before there is any impact.

A simple example: a disk filling up at a steady rate. Spotted in time, space is freed on a Tuesday afternoon. Ignored, the email server goes down on a Monday morning. The technology is the same; the cost to the business is not.

## What platform sits behind it?

The decisive point is integration: every alert goes straight into our ticketing system and the technical team's escalation. A red graph on its own solves nothing. An assigned ticket, with a deadline and a history, does.

## What is under watch?

- **Servers:** Physical or virtual, with CPU, memory, disk usage and health (SMART, RAID), essential services, the result of every backup, temperature and power supplies.
- **Network infrastructure:** Switches, access points, firewalls and routers, with status, latency, port errors, saturated uplinks and unstable APs.
- **Internet access:** Main and backup lines, response times and provider outages identified before the client calls.
- **Workstations:** Pending patches, out-of-date antivirus, full disks and machines that have stopped reporting.
- **Cloud:** Microsoft 365, client portal, website and other applications the business depends on.
- **Critical deadlines:** Certificates, domains and licences with advance warning, so that an expired certificate does not take email or the online shop down at the weekend.

## How does an alert become a solved problem?

- **Classification:** the severity of each indicator is agreed at the start. A disk at 85% on a working day is a warning; a file server not responding is critical. Severity chooses the channel: email, dashboard, SMS or phone.
- **Remote resolution:** freeing space, restarting a service, restoring a connection, rerunning a failed backup. That is how the vast majority of cases are closed, immediately, with time, engineer and solution logged in the portal.
- **On-site visit:** if the cause is physical (dead disk, faulty switch, cut cable), an engineer is sent out on the Premium and Premium 365 plans. On Premium 365, also at night, at weekends and on public holidays.
- **Prevention:** anything that recurs is treated as a defect. Every month we review recurring alerts and propose measures: replacing a device, adding capacity, redesigning a network segment.

## Which plan includes the NOC and what does it cost?

Every plan. Monitoring is part of any [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/) contract and is not priced separately. The difference between plans lies in the window during which we intervene.

| Plan | Monthly fee | Response to alerts |
| --- | --- | --- |
| [Essential](https://www.dataroad-it.com/en/it-unlimited-essential-remote-managed-it/) | from €395 + VAT | During business hours, remote and telephone only, no on-site visits |
| [Premium](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/) | from €750 + VAT | Full estate management, unlimited on-site support, immediate response to critical alerts |
| [Premium 365](https://www.dataroad-it.com/en/premium-365-24-7-managed-it/) | from €1,200 + VAT | 24/7 monitoring and remote and on-site intervention, including nights, weekends and public holidays, with a technical account manager |

Annual contract, automatic renewal, no lock-in period.

## Your own tool or a managed NOC: which protects more?

| Point | Software installed and forgotten | DataRoad NOC |
| --- | --- | --- |
| Who reacts | Nobody, or whoever has time | Engineers with agreed escalation |
| Thresholds | Factory defaults | Tuned to each device and reviewed every month |
| False alarms | Grow until someone switches everything off | Eliminated at the source |
| Record | None | History per device in the portal |
| Real cost | Licence plus internal hours | Within the IT Unlimited fee |

## What monitoring does not do

It does not make failures impossible. A disk can fail suddenly; a provider can cut the line without warning. What it guarantees is that the failure is seen, that someone starts working on it immediately within the plan's window and that everything is documented.

Nor does it replace other layers of protection. That is why our contracts combine monitoring, [managed backups](https://www.dataroad-it.com/en/managed-backup-services-portugal/) and [business continuity with disaster recovery](https://www.dataroad-it.com/en/disaster-recovery-services-portugal/).

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## Does the company need Premium 365?

It does when an hour without systems weighs more than a monthly fee: hotels with a front desk that never closes, clinics with appointments booked to the minute, teams spread across time zones, embassies and organisations with availability requirements, logistics and retail that invoice without interruption.

If the company only works from 9 am to 6 pm, the out-of-hours cover of Premium 365 may not be needed: whatever happens overnight is dealt with at the start of the working day.

## The proof: six hotels, one console

Between Restauradores and Rossio, in Lisbon, DataRoad built and maintains the infrastructure of [six hotels with network, Wi-Fi, CCTV and PMS](https://www.dataroad-it.com/en/six-hotels-rossio-restauradores-managed-network/). The [Ouro Rossio Hotel](https://www.dataroad-it.com/en/ouro-rossio-hotel-managed-network-wifi-cctv/), for example, has 30 Wi-Fi access points, 55 cameras and a firewall.

Architecture, security rules and console are shared by all six. A failing AP shows up for us before it shows up at reception. A switch with rising errors is replaced before any guest notices.

- **11 years:** In the market since 2015.
- **232 clients:** With 1,321 devices and more than 138 Ubiquiti sites under management.
- **Top 5% SME:** According to scoring.pt.
- **5.0 on Google:** From 52 reviews.

## How long does it take to start?

- **Assessment:** inventory of the estate and identification of what is critical.
- **Agents and probes:** lightweight software on servers and workstations; network via SNMP or the manufacturer's API.
- **Calibration:** two to three weeks fine-tuning thresholds until no false alarms remain.
- **Formal go-live:** dashboards available and first monthly report.

All without downtime and without changing the way your team works.

## What do you receive in writing every month?

- **Scope:** List of servers, network devices, connections and workstations monitored, with the indicators for each.
- **Alert rules:** Warning and critical thresholds, and who is contacted.
- **Contracted window:** The plan's intervention hours and the agreed response time.
- **Activity:** Alerts, interventions, resolution times and recommendations for recurring issues.
- **Lifecycle:** Devices out of warranty or at end of life, licences and certificates expiring in the next 90 days.

## Questions decision-makers ask

### Does the NOC have access to the content of our data?

No. The NOC collects technical metrics only, such as usage, availability, load and errors, and never opens files, emails or databases. Those metrics are stored on infrastructure managed by DataRoad. Technical access to systems to resolve an incident is carried out by identified engineers and logged in the ticket, with time, engineer and solution.

### Do we need to install anything on our devices?

Only a lightweight agent on servers and workstations, with negligible impact on performance. Switches, access points and firewalls need no installation: we use the protocols they already support, such as SNMP or the manufacturer's API. We handle the installation during onboarding, without downtime, and threshold calibration takes two to three weeks.

### What happens to an alert in the middle of the night?

It depends on the plan. On Essential it is handled at the start of the working day, remotely and by phone. On Premium, critical alerts get an immediate response within the plan's window. On Premium 365 there is monitoring and remote and on-site intervention at any hour, every day of the year, including nights, weekends and public holidays.

### Can we see the dashboards and receive the alerts?

Yes. The client portal shows the dashboards for your estate and the full history of alerts and interventions, complemented by the monthly report. By default alerts go to DataRoad, to spare your inbox; your internal lead receives critical alerts and the monthly report, and anyone who wants to receive everything can.

### Does it make sense to keep the tool we already use?

Usually not. We review your current tool during the assessment, but our platform, Zabbix with Grafana dashboards, is the one integrated with ticketing and the team's escalation, and that integration is what turns an alert into an intervention. Two tools in parallel duplicate alerts and dilute accountability.

### Does it work with Macs and with equipment from different brands?

Yes. We monitor Windows, Linux and macOS, virtualisation, UniFi and other brands via SNMP, firewalls, printers, UPS units and cloud services; devices without their own interface are monitored for availability and response time. DataRoad is an Apple Technical Partner and has a [dedicated service for companies with Apple devices](https://www.dataroad-it.com/en/apple-it-support-for-business/).

## Which regions does the NOC cover?

The whole country, from Alfragide, with remote, on-site and telephone support. There are regional pages for [Porto](https://www.dataroad-it.com/en/managed-networks-it-porto/), [Coimbra](https://www.dataroad-it.com/en/managed-networks-it-coimbra-central-portugal/), [Leiria](https://www.dataroad-it.com/en/industrial-networks-managed-it-leiria/), [Sintra](https://www.dataroad-it.com/en/sintra-msp-managed-networks-wifi-it/), [Oeiras](https://www.dataroad-it.com/en/managed-networks-it-oeiras/) and [Cascais](https://www.dataroad-it.com/en/managed-networks-it-cascais/), as well as [intervention at any hour in Lisbon with Premium 365](https://www.dataroad-it.com/en/premium-365-lisbon-24-7-managed-it/). The full list is in the [areas we cover](https://www.dataroad-it.com/en/it-support-coverage-portugal/). The NOC is part of our [managed IT services](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/) and can act as your company's [external IT team](https://www.dataroad-it.com/en/managed-it-department-portugal/).

## Further reading

- [The real cost of an hour without systems](https://www.dataroad-it.com/en/cost-of-it-downtime-calculation/)
- [Why postponing updates is costly](https://www.dataroad-it.com/en/patch-management-cost-of-delay/)
- [Certificates and domains that expire silently](https://www.dataroad-it.com/en/domains-dns-ssl-certificates-expiry/)
- [Does an SME need a SOC and a NOC?](https://www.dataroad-it.com/en/noc-managed-cybersecurity-sme/)

## Next step: see the real state of your infrastructure

We carry out the survey before anything is signed and show you what your systems are doing right now. Request a no-commitment proposal.

**More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * (working days, 9 am to 1 pm and 2 pm to 6.30 pm) or email sales@dataroad.pt.

**Call to a Portuguese landline.*

DataRoad. One Step Ahead of IT.

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · IT Unlimited

## One StepAhead of IT.

Predictability is a service: the same fee every month, requests without counting hours and an SLA written into the contract.

- **1** contract and one owner for everything
- **0** DataRoad security incidents in 11 years
- **5 ★** on Google · 52 reviews

We do **IT** right.

Contact

## An internet outage should not stop your office.

Redundant access, automatic failover and continuous monitoring.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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