--- title: "NewHotel Software: hybrid IP voice, on-site and Azure, 4 cities" description: "One on-site IP PBX and one in Microsoft Azure connect NewHotel Software in Lisbon, Braga, Faro and Funchal, fully managed. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/newhotel-hybrid-ip-pbx-azure/ source: https://www.dataroad-it.com/en/newhotel-hybrid-ip-pbx-azure/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > One on-site IP PBX and one in Microsoft Azure connect NewHotel Software in Lisbon, Braga, Faro and Funchal, fully managed. No-obligation proposal. # NewHotel Software: hybrid IP voice, on-site and Azure, 4 cities At a glance For decision-makers short on time. - 01 In 2019 NewHotel Software chose DataRoad for two IP PBX systems: one on-premises, one in Azure. - 02 The hybrid voice network connects offices in Lisbon, Braga, Faro and Funchal as one. - 03 If one layer fails, the other keeps voice running, with ongoing management under IT Unlimited. ### In this article In 2019, NewHotel Software chose DataRoad - IT Services and Consulting to install, configure and operate two IP PBX phone systems (one on-premises and the other in the Microsoft Azure cloud) connecting its offices in Lisbon, Braga, Faro and Funchal. The result is a hybrid, redundant voice network under ongoing management, designed for distributed teams. ## Project summary - **Client** NewHotel Software. - **Sector** Hospitality (hotel management software). - **Year** 2019. - **Scope** Structured cabling, enterprise wireless network, firewall and security, servers, IT Unlimited support and VoIP communications. - **Sites** 4 cities: Lisbon, Braga, Faro and Funchal. ## Who NewHotel Software is Founded in 1984, NewHotel develops integrated hotel management software and has more than 3500 hotels installed in 64 countries, with clients in Europe, the Middle East, Africa, the Americas, the Caribbean, Asia-Pacific and the Atlantic. In a sector where operations never stop, communication between teams is critical. ## Why a hybrid architecture DataRoad proposed two complementary layers rather than a single phone system: - **On-premises IP PBX**: minimal latency, direct control of the infrastructure and high operational reliability. - **IP PBX in Microsoft Azure**: high availability, instant scalability and geographical redundancy, suited to remote teams and international operations. Together, the two systems give NewHotel a resilience and flexibility that neither would provide alone. ## What DataRoad delivered - **Installation**: of the two IP PBX systems. - **Integration**: configuration and set-up with the existing infrastructure. - **Call handling plan**: extensions, call queues and IVR. - **Carriers**: connection and management of SIP trunks and VoIP providers. - **Unified configuration**: the four offices working as one. - **Ongoing operation**: maintenance, monitoring and continuous management of the solution. ## What NewHotel gained - **Better communication** Internal and external, between the mainland and the islands. - **Lower operating costs** With VoIP traffic and centralised management. - **Flexibility** For geographically dispersed teams. - **Continuity** If one layer fails, the other keeps voice running. More information about the company at [newhotel.com](https://newhotel.com/pt/). ## Management after installation The solution was placed under IT Unlimited: alerting and early incident detection, remote and on-site support, availability reports and ongoing infrastructure administration. 24/7 monitoring applies on the Premium 365 plan. Discover [IT Unlimited and unlimited support](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/). We thank NewHotel Software for its trust in our consultancy, IP PBX installation and management, managed IT services and network maintenance. ## DataRoad in communications and networks We are a premium MSP headquartered in Alfragide with support across the whole of Portugal. For 11 years we have managed the infrastructure of organisations that cannot stop (public bodies, embassies, hotels, clinics and demanding companies) with 232 clients under contract and the Top 5% PME certification, awarded by scoring.pt. - **Structured networks** [design, installation and certification](https://www.dataroad-it.com/en/structured-cabling-installation/). - **Enterprise Wi-Fi** [coverage survey, Wi-Fi 6 and Wi-Fi 7 and an isolated guest network](https://www.dataroad-it.com/en/business-wifi-installation/). - **Managed firewalls** [perimeter protection and secure remote access](https://www.dataroad-it.com/en/managed-firewall-services-portugal/). - **Microsoft 365 and cloud** [migration and management](https://www.dataroad-it.com/en/microsoft-365-management/). - **Helpdesk** [tickets with defined response times](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/). - **Public sector** [eight public bodies and public procurement](https://www.dataroad-it.com/en/public-sector-network-infrastructure-portugal/). ## Other projects - [Clínica Lambert: IT Unlimited at the Corroios unit](https://www.dataroad-it.com/en/clinica-lambert-corroios-managed-it/) - [Clínica do Lambert, full network management](https://www.dataroad-it.com/en/clinica-lambert-managed-it-unlimited/) - [ReStream, network for its new office in Portugal](https://www.dataroad-it.com/en/restream-cascais-wifi-6-starlink-network/) - [IT Unlimited for businesses](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-plans/) See all our [success stories](https://www.dataroad-it.com/en/case-studies/) and [DataRoad news](https://www.dataroad-it.com/en/news/). ## Next step: managed voice and network for your company We design the right voice solution for your offices and present a no-obligation proposal. **More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * or write to sales@dataroad.pt. **Call to a Portuguese landline.* Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. 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The membe…12 October 2023 · 3 min read](https://www.dataroad-it.com/en/compromisso-pagamento-pontual-on-time-payment/)[NewsTop 5% PME in 2023: the financial strength of a premium MSPWhoever hands IT to a partner needs to know it will still be there tomorrow. In 2023 DataRoad repeated its Top 5% PME status, with an “Excel…3 October 2023 · 3 min read](https://www.dataroad-it.com/en/dataroad-top-5-pme-2023-financial-strength/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Industries ## One StepAhead of IT. The same rigour in every industry, with each one’s rules: segmented networks, protected data and a named person in charge. - **0** DataRoad security incidents in 11 years - **Top 5%** SMEs · scoring.pt - **11** years in business, since 2015 We do **IT** right. DataRoad IT Unlimited ## Operational continuity is not luck. It is method and contract. IT Unlimited reduces risk and shows in writing what changed. 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