--- title: "Exchange Online: 50 mailboxes moved without stopping the council" description: "Around 50 mailboxes at Massamá and Monte Abraão migrated to Exchange Online, with history intact and no break in service. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/massama-monte-abraao-exchange-online-migration/ source: https://www.dataroad-it.com/en/massama-monte-abraao-exchange-online-migration/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Around 50 mailboxes at Massamá and Monte Abraão migrated to Exchange Online, with history intact and no break in service. No-obligation proposal. # Exchange Online: 50 mailboxes moved without stopping the council At a glance For decision-makers short on time. - 01 In 2022, DataRoad won the public tender to migrate email for Massamá and Monte Abraão. - 02 Around 50 mailboxes moved to Exchange Online with history and folders intact. - 03 Workstations and phones reconfigured and validated, without interrupting contact with residents. - 04 After the migration, Microsoft 365 came under ongoing management through IT Unlimited. ### In this article For a parish council, a day without email is a day without answers for residents, suppliers and other public bodies. That was the requirement when, in 2022, DataRoad - IT Services and Consulting won the **public tender** from the **União das Freguesias de Massamá e Monte Abraão** for the **migration to Exchange Online** of around **50 mailboxes**. All content moved to the Microsoft cloud and workstations and phones were reconfigured, without institutional communication ever stopping. ## Which facts sum up the project? | Item | Information | | --- | --- | | Organisation | União das Freguesias de Massamá e Monte Abraão | | Type | Local government | | Procurement method | Public tender | | Volume | Around 50 mailboxes to Microsoft 365 Exchange Online | | Areas involved | Firewall and security · Servers and infrastructure · IT Unlimited support | | Date | 2022 | The contract is published on the **BASE Portal (base.gov.pt)**, where the Portuguese state gathers information on public procurement and makes it available to organisations and citizens. ## Why can email never fail at a local authority? It carries official communication, service to residents, contact with suppliers, administrative procedures and much of the digital archive. A careless migration brings all of this to a halt at once. By moving to a cloud platform with governance, retention, auditing and eDiscovery rules, the parish council gained control over its email from the moment it arrives until the end of its retention period. ## How was continuity guaranteed during the move? ### First stage: transferring the information - **Strategy defined from the outset**: the migration method was chosen according to the number of mailboxes and the existing environment, following the practices and tools Microsoft recommends. - **Nothing left behind**: messages, history, folder structure and associated data arrived complete in Exchange Online. ### Second stage: giving people their tools back - **Computers**: Outlook and user profiles adjusted and tested after the move. - **Mobile phones**: connection and syncing of email, calendar and contacts confirmed device by device. Handling the two stages separately keeps downtime to a minimum and protects the productivity of administrative teams with many users. ## What benefits did Exchange Online bring the parish council? - **Work from anywhere** Email, calendar, contacts and tasks on the computer, in the browser and on the smartphone. - **Simple administration** A service hosted in Microsoft data centres, managed from a single console. - **Built-in defences** Anti-spam and anti-malware filters, mobile device policies and access restricted to compatible clients. - **Availability** Platform redundancy and a service SLA. - **Legal compliance** DLP for sensitive data and PII, Litigation Hold, auditing and eDiscovery. Migrating email is not just copying mailboxes. The value lies in coming out with more productivity, more security and better governance than before. ## Who looks after the environment after the migration? DataRoad, under **IT Unlimited**. As an MSP, we oversee clients' systems with monitoring, alerting and availability reports. After a migration, that means ongoing supervision, immediate incident response, continued development of Microsoft 365 and a service desk for users. - **11 years** Managing IT for public bodies, embassies, hotels, clinics and demanding companies. - **232 clients** All under contract. - **Top 5% PME** Certification awarded by scoring.pt. - **Headquarters in Alfragide** Support across the whole country. We thank the União das Freguesias de Massamá e Monte Abraão for the trust it placed in DataRoad. ## Questions about migrating email to the cloud ### Is the team left without email while the migration takes place? No, when the migration is well planned: the method is chosen for the mailbox volume and the environment, and reconfiguration of workstations and phones is controlled so email keeps working. ### Is message history lost? No. In this project, all mailbox content, including history and folders, arrived intact in Exchange Online. ### Do phones need to be set up again? Yes, and that task is included: each device is configured and tested to sync email, calendar and contacts. ### What advantage does the cloud have over an in-house mail server? It removes the local hardware to maintain and adds redundancy, an SLA, anti-spam and anti-malware filters and compliance tools such as DLP, Litigation Hold and eDiscovery. ## More managed services projects - [Clínica Lambert: IT Unlimited at the Corroios unit](https://www.dataroad-it.com/en/clinica-lambert-corroios-managed-it/) - [The IT Unlimited model in business](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-plans/) - [ReStream: office network in Portugal with IT Unlimited](https://www.dataroad-it.com/en/restream-cascais-wifi-6-starlink-network/) - [Clínica do Lambert: complete network management](https://www.dataroad-it.com/en/clinica-lambert-managed-it-unlimited/) Explore our [case studies](https://www.dataroad-it.com/en/case-studies/) and [news](https://www.dataroad-it.com/en/news/). To take your organisation to the cloud, see [managed Microsoft 365 and cloud](https://www.dataroad-it.com/en/microsoft-365-management/). ## Services linked to this project - **[IT Unlimited](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/)** Fixed monthly fee with monitoring and alerting. - **[Service desk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/)** Tickets with immediate response. - **[Structured cabling](https://www.dataroad-it.com/en/structured-cabling-installation/)** Design, installation and certification. - **[Business Wi-Fi](https://www.dataroad-it.com/en/business-wifi-installation/)** Coverage survey, Wi-Fi 6 and Wi-Fi 7, separate guest network. - **[Managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/)** Protected perimeter and secure remote access. - **[IT for public sector bodies](https://www.dataroad-it.com/en/public-sector-network-infrastructure-portugal/)** Eight public bodies served and a command of public procurement rules. ## Next step: migrate with the team that will manage it afterwards Moving your organisation's email to Microsoft 365? Request a no-commitment proposal. **More than 10 workstations · support contract · remote, on-site and phone support.** Call **+351 211 459 950 *** or write to sales@dataroad.pt. **Call to a Portuguese landline.* Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsClínica Lambert: Corroios unit opens with managed IT in placeA new clinic cannot start on an improvised network. 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The membe…12 October 2023 · 3 min read](https://www.dataroad-it.com/en/compromisso-pagamento-pontual-on-time-payment/)[NewsTop 5% PME in 2023: the financial strength of a premium MSPWhoever hands IT to a partner needs to know it will still be there tomorrow. In 2023 DataRoad repeated its Top 5% PME status, with an “Excel…3 October 2023 · 3 min read](https://www.dataroad-it.com/en/dataroad-top-5-pme-2023-financial-strength/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Managed IT for business ## One StepAhead of IT. We stop failures before they reach your business. Every network we design, document and manage is treated as if it were our own. - **11** years in business, since 2015 - **5 ★** on Google · 52 reviews - **1** contract and one owner for everything We do **IT** right. DataRoad IT Unlimited ## Operational continuity is not luck. It is method and contract. IT Unlimited reduces risk and shows in writing what changed. 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