--- title: "IT Unlimited: Managed IT Services for a Fixed Fee | DataRoad" description: "Fixed-fee managed IT services from €395/month + VAT: one accountable partner, a written SLA and no lock-in. Request a no-commitment proposal today." language: en url: https://www.dataroad-it.com/en/managed-it-services/ source: https://www.dataroad-it.com/en/managed-it-services/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Fixed-fee managed IT services from €395/month + VAT: one accountable partner, a written SLA and no lock-in. Request a no-commitment proposal today. # Pay for IT once a month. Forget about it the rest of the time. At a glance For decision-makers short on time. - 01 Fixed-fee managed IT services from €395/month + VAT, with no hours counted. - 02 Essential: remote and phone. Premium: unlimited on-site. Premium 365: nights, weekends and public holidays. - 03 Annual contract, automatic renewal, no lock-in. - 04 232 clients, 11 years, Top 5% PME (scoring.pt) and 5.0 across 52 Google reviews. **IT Unlimited is the managed IT services contract from DataRoad - IT Services and Consulting, one of Portugal's leading managed IT providers for businesses: for a fixed monthly fee, from €395/month + VAT, a single team takes responsibility for all of a company's technology, with no hours counted and no lock-in.** For the board, the result is a predictable cost, one partner accountable for everything and an operation that never depends on one person. It is the model behind 232 businesses: hotels, clinics, embassies, offices and multinationals. Head office in Alfragide, support across the whole country and remote support for international companies in Portugal, across Europe and in the US. You do not buy a bundle of hours. You choose the level of cover. ## What a fixed IT fee gives your business - **Predictable cost** The fee does not rise with the number of requests. IT becomes a fixed line in the budget. - **One accountable partner** Helpdesk, networks, cybersecurity, cloud and communications in the same team. One contract, one point of contact, no finger-pointing between suppliers. - **No dependence on one person** Your technology is run by a team, not by whoever happens to be on holiday or leaving. - **Lower risk** Proactive monitoring of servers, connections and backups, so problems are dealt with before they stop the business. ## What it costs and what each plan includes | Plan | From | Who it is for | What it includes | | --- | --- | --- | --- | | Essential | €395/month + VAT | Businesses with 10 or more workstations working business hours | Remote and phone support, proactive monitoring, update management, managed cybersecurity and a written SLA. No on-site visits. | | Premium | €750/month + VAT | Businesses that want their IT fully handed over | Everything in Essential, plus unlimited on-site support with visits included and full estate management. | | Premium 365 | €1,200/month + VAT | Operations that cannot stop at any hour | Everything in Premium, plus nights, weekends and public holidays: 24/7 support and monitoring. | Prices are always "from". The final fee depends on workstations, servers, network size, printers, NAS and cover, and is fixed in writing after the site survey. See [how a managed service fee is calculated](https://www.dataroad-it.com/en/managed-it-services-pricing-plans/). ## What the contract puts in writing - **Fixed cost** Unlimited requests, calls and remote sessions, with no hours counted. Visits included in Premium and Premium 365. - **Written SLA** Immediate response times, set out in the contract rather than promised verbally. - **Clear term** Annual contract, automatic renewal, with no lock-in and no set-up fees. - **Exit and data protected** The [exit and data clauses](https://www.dataroad-it.com/en/msp-contract-exit-clauses-access-data/) you should demand from any provider. We work only with businesses of more than 10 workstations, under contract and directly with the end client. We do not do one-off jobs or sell standalone equipment: [here is why](https://www.dataroad-it.com/en/managed-services-contract-no-one-off-callouts/). When we install a network, DataRoad takes responsibility for maintaining and managing it. ## How it starts: from survey to full service - **Survey**: we assess workstations, servers, network and the cover your business needs. - **Fixed proposal**: a monthly fee in writing, with no commitment and a declared scope. - **Handover without downtime**: a documented, step-by-step plan with your current provider, described in [how to switch provider](https://www.dataroad-it.com/en/switch-it-provider-portugal/). - **Network and infrastructure**: if anything needs renewing, the project runs without stopping the business, covering cabling, Wi-Fi and CCTV: [network infrastructure](https://www.dataroad-it.com/en/structured-cabling-installation/). - **Full service**: systems under monitoring and unlimited requests by portal, phone and email, across [all our managed IT services](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/). Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## How the service is measured - **Against the SLA** Every request is measured against the response times written into the contract. - **On record** Every request is logged in the client portal, with status and history. - **Through monitoring** Alerting on every plan, backed by [NOC and monitoring](https://www.dataroad-it.com/en/noc-it-monitoring-portugal/), with 24/7 cover reserved for Premium 365. - **By our clients** 5.0 on Google, across 52 reviews. ## Why you do not need an in-house team An in-house technician covers one person, one schedule and one set of skills. IT Unlimited delivers a whole team, with networks, security and cloud, for the predictable cost of a fixed fee. It works as an [outsourced IT department](https://www.dataroad-it.com/en/managed-it-department-portugal/), with no recruitment, holidays or sick leave to cover. To decide with numbers, compare [IT Unlimited, retainers, hour bundles and outsourcing](https://www.dataroad-it.com/en/it-unlimited-vs-hour-bank-costs/), work out [what an hour of downtime costs](https://www.dataroad-it.com/en/cost-of-it-downtime-calculation/) and see the [funding available to invest in technology](https://www.dataroad-it.com/en/financing-it-infrastructure-portugal-2026-2027/). ## What proof DataRoad can show - **11 years and 232 clients** In the market since 2015, with Portuguese and international businesses. - **Top 5% PME** Certification awarded by scoring.pt. - **5.0 on Google** Across 52 client reviews. - **Ubiquiti networks at scale** More than 138 sites and 1321 devices managed. - **Apple Technical Partner** For managed Apple estates. - **Security** In 11 years, DataRoad has never suffered a security incident. Live contracts, with declared scope: **[Ventask](https://www.dataroad-it.com/en/ventask-managed-firewalls-350-workstations/)**, 350 workstations, firewalls and switches; **[Velv by OnRising](https://www.dataroad-it.com/en/velv-onrising-managed-it-200-workstations/)**, contract extended to 200 workstations; **[Uriach](https://www.dataroad-it.com/en/uriach-portugal-renews-it-unlimited/)**, contract renewed in Portugal. ## Frequently asked questions ### Is there a lock-in period? No. The contract is annual, renews automatically and has no lock-in, with no set-up fees. ### Are on-site visits included? Yes, in Premium and Premium 365, without limit. Essential does not include visits: it is remote and phone support. ### What separates Essential from Premium? On-site support. Premium adds unlimited on-site support and full estate management. Premium 365 adds nights, weekends and public holidays. ### What about outside business hours? Only Premium 365 includes 24/7 support and monitoring. The other plans have proactive monitoring and alerting. ### How do I know what I will pay? Through the survey. We assess your infrastructure and send a proposal with a fixed fee, from €395/month + VAT. ### How do I switch provider? Without stopping the business, with a documented handover plan, described in [switching provider](https://www.dataroad-it.com/en/switch-it-provider-portugal/). ### Which companies can sign up for IT Unlimited? Companies with more than 10 workstations, always under contract and directly with the end client. We do not provide one-off support or subcontracted work. ### What is the response time? Average response time is under 10 minutes, with remote, on-site and phone support depending on the plan. ### Is cybersecurity included? Yes. Managed firewalls, probes, endpoint protection, 2FA/MFA and alarm-based monitoring are part of the IT Unlimited plans. ### Do I get a dedicated account manager? Yes, on the Premium plan, which also includes managed security and antivirus management. ### Do you sell equipment? We do not sell equipment on its own. For network installations we take responsibility for maintaining and managing the installed network under an IT Unlimited contract. ### Where do you provide support? Our headquarters are in Alfragide, with on-site support across Portugal and remote support for companies in Spain, the rest of Europe and the United States. ## Next step: a no-commitment IT Unlimited proposal Tell us how many workstations and servers you have and what cover you need. We will send a fixed proposal, with no commitment, and reply on the same working day. **More than 10 workstations · support contract · remote, on-site and phone support.** [Request a proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/) · Call +351 211 459 950 * · sales@dataroad.pt **Call to a Portuguese landline.* One Step Ahead of IT. News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · IT Unlimited ## One StepAhead of IT. One fixed fee, one accountable partner and no budget surprises. The team that knows your operation in detail, every month. - **1** contract and one owner for everything - **Top 5%** SMEs · scoring.pt - **5 ★** on Google · 52 reviews We do **IT** right. Contact ## Operational continuity is not luck. It is method and contract. IT Unlimited reduces risk and shows in writing what changed. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/managed-it-services/