--- title: "IT Unlimited: managed IT services for a fixed monthly fee" description: "Monitoring, unlimited helpdesk, backups and IT estate management in one IT Unlimited agreement, from €395/month + VAT. No-obligation proposal from DataRoad." language: en url: https://www.dataroad-it.com/en/managed-it-services-retainer-monitoring-helpdesk/ source: https://www.dataroad-it.com/en/managed-it-services-retainer-monitoring-helpdesk/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Monitoring, unlimited helpdesk, backups and IT estate management in one IT Unlimited agreement, from €395/month + VAT. No-obligation proposal from DataRoad. # IT Unlimited: managed IT services for a fixed monthly fee At a glance For decision-makers short on time. - 01 A fixed monthly retainer under which an MSP manages your systems continuously. - 02 Monitoring, alerting, unlimited helpdesk, backups and monthly reports included. - 03 Three tiers from €395/month + VAT; 24/7 cover only on Premium 365. ### In this article IT bills that change every month and faults found only when someone stops working are the cost of reacting instead of preventing. A managed IT services retainer fixes that: it is a fixed-price monthly contract under which an MSP takes on the ongoing management of a company's systems: monitoring with alerting, unlimited helpdesk, backups, protection of workstations and servers, and monthly reports. At DataRoad - IT Services and Consulting, this retainer is called IT Unlimited and comes in three tiers: Essential, Premium and Premium 365. ## The problem: good systems without scheduled maintenance Most companies already have servers, backups and security systems. Even so, serious failures keep happening, because almost none of those systems receive ongoing, planned maintenance. The question worth asking is simple: what would be the impact of losing data or being without systems for a long time? The retainer exists so that question never needs answering, by detecting and resolving problems before they bring the company to a halt. ## What the IT Unlimited retainer includes ### Proactive monitoring and alerting - **Permanent remote oversight** To detect anomalies before they become failures. - **Early detection** Backup failures, security and intrusion, hardware, performance, stopped services, updates and patches. - **Immediate alerts** For serious failures, so they are fixed without delay. - **Monthly reports** System status, updates and backups. - **A proactive stance** Support that anticipates problems rather than reacting to them. 24/7 monitoring is exclusive to the Premium 365 plan. ### Helpdesk and service desk - **Unlimited helpdesk** No charge per request. - **Remote, on-site and telephone support** With immediate responses via remote support; on-site support is included on Premium and Premium 365. - **Staff anywhere in the world** All it takes is an internet connection. - **Partner management** Internet and voice carriers, website hosting and email. ### Protection and backups - **Remote backups** Managed and audited remotely. - **Workstation and server protection** With full management and remote maintenance. - **Measured availability** Reporting on systems and services. ## IT estate management included The retainer covers the estate end to end: workstations, corporate servers, network and services. Maintenance is mostly carried out remotely, with on-site intervention when the plan includes it, and everything is logged and documented. - **A live inventory** The monitoring agent keeps the list of equipment and its status. - **Controlled updates** Operating systems and software kept current in a planned way. - **Remote auditing** Backups and protection checked without waiting for a problem. - **A single point of contact** The company calls DataRoad and we deal with the other suppliers. ## Tiers and prices | Plan | Coverage | Price | | --- | --- | --- | | Essential | From 10 workstations; remote and telephone; no on-site visits. | from €395/month + VAT | | Premium | Unlimited on-site support. | from €750/month + VAT | | Premium 365 | Unlimited on-site, plus nights, weekends and public holidays; 24/7 support and monitoring. | from €1,200/month + VAT | The cost is always fixed. The contract is annual, with automatic renewal, and no lock-in. ## Who does the work The services are delivered by information systems engineers certified by Microsoft, Cisco and Ubiquiti, among other manufacturers, with long experience in systems implementation, security, maintenance and user support. A monitoring agent installed on the systems gives us detailed knowledge of each client's status, which speeds up problem resolution. The team has delivered projects in IT network management, network installation and business IT estate management. ## Why an MSP pays off - **One party responsible** DataRoad supports all the client's systems as an MSP. - **Predictable costs** A fixed retainer, no counting of hours. - **Prevention rather than cure** Monitoring, alerting and availability reports. - **Focus on the business** The company stops worrying about IT. - **Full scope** Networking, service desk, helpdesk and consultancy. See [DataRoad's managed IT services](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/). ## Frequently asked questions ### Does the retainer cover staff outside the office? Yes. Remote support reaches staff anywhere in the world; all it takes is an internet connection. ### Who deals with the internet and voice carriers? DataRoad. We manage the client's partners: internet and voice carriers, website hosting and email. ### Is there a limit on requests or hours? No. The helpdesk is unlimited on every tier; what varies is on-site cover and hours. ### Is monitoring permanent? Remote oversight is continuous on every plan; 24/7 cover, including nights, weekends and public holidays, is exclusive to Premium 365. ## Ask for your IT Unlimited retainer proposal We analyse your environment and propose the right tier, with no obligation. More than 10 workstations · support contract · remote, on-site and telephone support. **+351 211 459 950 *** · sales@dataroad.pt **Call to a Portuguese landline.* Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [Managed IT and cybersecurityTeams on the move: securing laptops, phones and public Wi-FiThe real travel risk is an unencrypted lost laptop, not hotel Wi-Fi. With disk encryption, central management, MFA and a controlled connecti…12 October 2026 · 7 min read](https://www.dataroad-it.com/en/managed-cybersecurity-travelling-teams/)[Managed IT and cybersecurityExternal attack surface: what the internet sees of your companyAutomated attacks hunt for vulnerable versions, and company size is irrelevant. In 2025, CERT.PT recorded 3,864 incidents, 40% more than in …12 October 2026 · 5 min read](https://www.dataroad-it.com/en/external-attack-surface-managed-cybersecurity/)[Managed IT and cybersecurityNOC and managed cybersecurity: who watches your SME, and whenThe question is not whether you have a SOC: it is who receives the alert at 10 pm on a Saturday and what they do next. At DataRoad, nights, …12 October 2026 · 6 min read](https://www.dataroad-it.com/en/noc-managed-cybersecurity-sme/)[Managed IT and cybersecurityMicrosoft 365 security: the 10 controls that are yoursIn Microsoft 365, the platform is Microsoft's and the keys are yours. According to Microsoft, MFA and blocking legacy authentication stop mo…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/microsoft-365-managed-cybersecurity-shared-responsibility/)[Managed IT and cybersecurityGDPR and managed cybersecurity: 10 technical controls to proveWithout documented technical measures, a data breach turns from an IT incident into a problem with the regulator. Ten controls in three bloc…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/gdpr-managed-cybersecurity-10-technical-measures/)[Managed IT and cybersecurityExposed passwords: audit your domain and close the door in 5 daysThe risk is not the email appearing in a breach: it is the same password opening a work account. Change what is exposed, MFA on every accoun…12 October 2026 · 5 min read](https://www.dataroad-it.com/en/company-credentials-data-breach-check/)[Managed IT and cybersecurityAsset inventory: the basis of IT estate management and NIS2Without an asset inventory there is no planned renewal, no demonstrable security and no answer to CNCS. NIS2 entities must submit the list o…12 October 2026 · 7 min read](https://www.dataroad-it.com/en/it-asset-inventory-management-nis2/)[Managed IT and cybersecurityBreak-glass accounts in Microsoft 365: your company's insuranceA locked-out admin can leave email, Teams and files unmanaged for days. Break-glass accounts are the reserve administrator you only use when…12 October 2026 · 5 min read](https://www.dataroad-it.com/en/microsoft-365-break-glass-accounts/)[Managed IT and cybersecurityWindows 365 for business: when a cloud PC cuts costsA cloud PC pays off for consultants, seasonal staff, teams without an office and mixed Mac and Windows estates. For video, CAD or weak inter…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/windows-365-business-cloud-pc-costs/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · IT Unlimited ## One StepAhead of IT. No hour banks, no extra invoices. Remote, on-site and phone support included, with the right plan for the pace of your operation. - **5 ★** on Google · 52 reviews - **Top 5%** SMEs · scoring.pt - **10+** workstations: our minimum per client We do **IT** right. DataRoad IT Unlimited ## Have your backups ever been put to the test? Automated, monitored backups stored off site. [Request a proposal, no commitment →](https://www.dataroad-it.com/en/#contact)+351 211 459 950 **Call to a Portuguese landline · More than 10 workstations · support contract · remote, on-site and phone support[Not sure what you need? Talk to the assistant →](https://www.dataroad-it.com/en/#assistente) --- Versão HTML desta página: https://www.dataroad-it.com/en/managed-it-services-retainer-monitoring-helpdesk/