--- title: "Managed IT services: the complete map of a premium MSP" description: "IT downtime costs more than any monthly fee. See DataRoad's 12 areas of managed IT services, SLAs and IT Unlimited plans. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/managed-it-services-premium-msp/ source: https://www.dataroad-it.com/en/managed-it-services-premium-msp/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > IT downtime costs more than any monthly fee. See DataRoad's 12 areas of managed IT services, SLAs and IT Unlimited plans. No-obligation proposal. # Managed IT services: the complete map of a premium MSP At a glance For decision-makers short on time. - 01 DataRoad is a premium MSP headquartered in Alfragide, with nationwide support since 2015. - 02 232 companies supported, 134 IT projects and the Top 5% PME distinction (source: scoring.pt). - 03 Twelve areas under one IT Unlimited contract with a fixed monthly fee and unlimited hours. - 04 Critical incidents answered in under 1 hour; annual contract no lock-in. ### In this article Every hour with the network down, email stopped or ransomware active costs a company more than months of fees. DataRoad's managed IT services exist to remove that risk: a premium MSP, headquartered in Alfragide with engineers covering the whole of Portugal, which since 2015 has taken charge of the infrastructure of embassies, hotels, clinics, multinationals, universities and demanding SMEs. This page is the full map of what we take on, and how we measure the result. ## What proof does DataRoad have to show? - **11 years** In operation, since 2015. - **232+ companies** Supported and **134+ IT projects** delivered. - **Top 5% PME** A distinction awarded by scoring.pt, which is the source. - **More than 10 countries** With clients, including **12+ embassies** and **20+ hotels**. - **15+ IT certifications** In the team and 5 stars in Google reviews. We do not collect trophies or slide decks. What we have are hotel networks with no drop-outs in high season, clinics migrated without cancelling a single appointment and embassies with secure access to their systems wherever they are. It is infrastructure that works, right now, in Portugal and abroad. We do IT right. ## Why isn't an in-house technician or a pay-by-the-hour firm enough? Because neither solves the underlying problem. An in-house department is expensive and quickly goes out of date. Hourly billing produces unpredictable bills and engineers who never get to know your environment. IT Unlimited is the alternative: a fixed monthly fee, unlimited hours and engineers who know by heart how your infrastructure is built. Full estate management, preventive and corrective maintenance, updates, incident resolution and immediate response times. 24/7 proactive monitoring comes with the Premium 365 plan. There are also sector variants: IT Unlimited for Clinics and for Hotels. In practice, you get a complete IT department without the cost of running one. ## What exactly do we take charge of? Twelve areas covering the entire life of a business infrastructure, from design to daily operation. ### Service desk for every employee Unlimited requests by remote, telephone and on-site support, with no queues of forgotten tickets. Windows, macOS, workstations, servers and business applications. ### NOC and monitoring Real-time alerts on servers, network, internet links and critical equipment, with periodic reports and intervention before the user notices. Continuous oversight, 365 days a year, is exclusive to Premium 365. ### Managed cybersecurity and managed firewalls NGFW firewalls (Fortinet, Sophos, pfSense, Palo Alto), centrally managed antivirus, email filters and access policies against phishing and ransomware. VPN for remote working, segmentation, redundant internet and protected workstations and servers. ### Managed backups and recovery Automatic backups of servers, workstations and critical data, with regularly tested restores and continuity plans. The business is back at work quickly after a failure, human error or attack. ### Structured cabling Design, installation and certification by qualified engineers: tidy racks, managed switching and every point certified to last and grow. ### Business Wi-Fi: Wi-Fi 6 and Wi-Fi 7 Business wireless networks designed from a coverage survey, with seamless roaming. Projects with dozens of access points (or more than a hundred) in hotels, offices, clinics and public buildings. ### Apple estate management As an Apple Technical Partner, we manage Macs, iPhones and iPads with centralised MDM, configuration, security and specialist support, integrated with the rest of the infrastructure. ### Microsoft 365, Google Workspace and cloud Migration, configuration and administration. Protected business email, sync and replication, file sharing and remote collaboration with continuity assured. ### IP telephony Tailored IP PBX systems, with fixed and mobile extensions, lower communication costs and the capacity to grow with the team. ### Office moves We set up the entire infrastructure at the new premises (workstations, servers, Wi-Fi, network and cabling) with planning that avoids interrupting operations. ### IP video surveillance High-resolution cameras integrated into the network and centrally managed, often within complete projects for hotels and corporate headquarters. ### Consultancy and project management Requirements gathering, sizing, renewal and integration, with certified expertise serving the business's objectives. ## How fast do you respond? | Priority | Example | Maximum response time | | --- | --- | --- | | Critical | System unavailable | Under 1 hour: immediate response | | High | Users blocked | Under 2 hours | | Medium | Partial failure | Under 4 hours | | Low | Improvement request | Under 8 hours | Service levels are written into every IT Unlimited contract and ranked by business impact. ## How much does it cost and on what terms? - **Essential** From €395/month + VAT, from 10 workstations; remote and telephone support. - **Premium** From €750/month + VAT; unlimited on-site support, call-outs included. - **Premium 365** From €1,200/month + VAT; everything in Premium, plus nights, public holidays and weekends. Annual contract with automatic renewal and no lock-in. Fixed fee: the invoice does not change with the number of requests. ## Which technologies do you work with? The ones demanding companies use. **Networking:** Ubiquiti (certified UniFi partner), Cisco, Aruba and MikroTik. **Security:** Fortinet, Sophos, Palo Alto, pfSense/Netgate, Bitdefender and ESET. **Systems and cloud:** Microsoft, Microsoft Azure, AWS, VMware, Dell, HPE, Lenovo, Synology and Acronis. **Apple:** we are an Apple Technical Partner. The team on the ground is certified; we are not a generic helpdesk. ## Does it work outside Portugal? Yes. From Alfragide, we cover the whole of Portugal and support clients in Spain and on the international market. Under IT Unlimited contracts we support operations in France, Spain, Switzerland, the United Kingdom, Greece, Romania, Cyprus, the United States, Brazil, Dubai and Hong Kong: distributed infrastructures, managed as one. ## Why do international companies choose us? Because they do not tolerate failure. A firewall with the wrong rules or an undersized network are not inconveniences: they are business risks. That is why every solution is designed for the specific client. - **Predictable cost** A fixed fee, with no surprises. - **Freedom** No lock-in. - **Knowledge** A certified team that masters your environment. - **Anticipation** Problems are dealt with before they reach the business. ## Frequently asked questions ### What is IT Unlimited? IT Unlimited is a monthly managed IT services contract with a fixed fee and unlimited hours. It brings together service desk, security, network management and estate maintenance; continuous monitoring and call-outs depend on the plan (Premium 365 and Premium, respectively). ### Do you work with companies outside the Lisbon region? Yes. The head office is in Alfragide, but support covers the whole of Portugal, and IT Unlimited contracts support clients with operations in more than 10 countries. ### What kind of company do you work for? Organisations with more than 10 workstations that will not accept downtime (embassies, clinics, hotels, multinationals, universities and demanding SMEs) and that are looking for a premium IT partner. ### Do you deliver projects from scratch or only management? Both. We deliver structured cabling, Wi-Fi 6 and 7, firewalls, CCTV, cloud and office moves, and then take on ongoing management. ### Which certifications do you hold? DataRoad is an Apple Technical Partner and a certified Ubiquiti partner, with engineers certified in Cisco, Microsoft, Sophos, Fortinet, VMware, Dell and other brands. It also holds the Top 5% PME distinction from scoring.pt. **Keep exploring:** [all IT services for businesses](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/) · [managed support service for businesses](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/) ## Want to know what your managed infrastructure would cost? We carry out the assessment and deliver a fixed-monthly-fee IT Unlimited proposal, with no commitment. One Step Ahead of IT. **More than 10 workstations · support contract · remote, on-site and telephone support.** +351 211 459 950 * · sales@dataroad.pt **Call to a Portuguese landline.* Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [Managed IT and cybersecurityTeams on the move: securing laptops, phones and public Wi-FiThe real travel risk is an unencrypted lost laptop, not hotel Wi-Fi. 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For video, CAD or weak inter…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/windows-365-business-cloud-pc-costs/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Managed IT for business ## One StepAhead of IT. One partner accountable for all of your company’s IT, with response times written into the contract and a monthly fee that does not move. - **11** years in business, since 2015 - **232** clients under management - **5 ★** on Google · 52 reviews We do **IT** right. DataRoad IT Unlimited ## Operational continuity is not luck. It is method and contract. IT Unlimited reduces risk and shows in writing what changed. [Request a proposal, no commitment →](https://www.dataroad-it.com/en/#contact)+351 211 459 950 **Call to a Portuguese landline · More than 10 workstations · support contract · remote, on-site and phone support[Not sure what you need? Talk to the assistant →](https://www.dataroad-it.com/en/#assistente) --- Versão HTML desta página: https://www.dataroad-it.com/en/managed-it-services-premium-msp/