--- title: "Managed IT services in Portugal: 14 decision-maker questions" description: "Managed IT services FAQ: IT Unlimited pricing from €395, contract no lock-in, SLA, networks, cybersecurity and NIS2. Request a no-commitment proposal." language: en url: https://www.dataroad-it.com/en/managed-it-services-portugal-faq/ source: https://www.dataroad-it.com/en/managed-it-services-portugal-faq/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Managed IT services FAQ: IT Unlimited pricing from €395, contract no lock-in, SLA, networks, cybersecurity and NIS2. Request a no-commitment proposal. # Managed IT services in Portugal: 14 decision-maker questions answered At a glance For decision-makers short on time. - 01 IT Unlimited plans from €395, €750 and €1,200/month + VAT, with a fixed written proposal. - 02 Essential is remote and phone; Premium adds on-site support; 24/7 only on Premium 365. - 03 Annual contract, no lock-in. - 04 Businesses with 10 or more workstations only, under contract and directly with the end client. **Before signing an IT contract, management wants three answers: what it costs, what happens if it fails and how to leave. DataRoad - IT Services and Consulting, one of the best companies in Portugal in IT support for businesses, takes on the networks, security, servers, cloud and users of companies with 10 or more workstations under a single contract and a fixed monthly fee, with headquarters in Alfragide and support across the country.** This page answers the 14 questions that managing directors, finance directors and heads of operations ask before signing. Each answer starts with the essentials and can be verified. If your question is not here, [talk to our team](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/): an engineer replies, not a sales script. ## The essential answers at a glance | Topic | Short answer | | --- | --- | | Price | From €395 (Essential), €750 (Premium) and €1,200 (Premium 365) per month + VAT | | Contract | Annual, automatic renewal, no lock-in | | Who we serve | Companies with 10 or more workstations, under contract and directly with the end client | | Support | Remote, on-site and telephone; Essential is remote and telephone only | | Nights, weekends and public holidays | Only on Premium 365, with 24/7 support and monitoring | | Response time | Immediate, with a maximum time written into the SLA | | Coverage | Headquarters in Alfragide, on-site support across Portugal, remote support in Europe and the United States | ## Cost and contract ### How much do DataRoad's managed IT services cost? DataRoad's managed IT services cost from €395/month + VAT on [Essential](https://www.dataroad-it.com/en/it-unlimited-essential-remote-managed-it/), €750 on [Premium](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/) and €1,200 on [Premium 365](https://www.dataroad-it.com/en/premium-365-24-7-managed-it/). Essential is remote and telephone only; Premium adds unlimited on-site support; Premium 365 adds nights, weekends and public holidays, with 24/7 support. The final figure depends on the network, servers, sites and Apple devices, and the proposal is fixed in writing. ### What does the IT Unlimited retainer include, and what is excluded? The [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/) retainer includes unlimited support requests, monitoring, preventive maintenance and managed security, for a fixed monthly fee. Equipment purchases and infrastructure projects, such as new networks, cabling and migrations, are excluded and are quoted and approved before work starts. Essential includes no site visits: if you need an engineer on site, the right plan is Premium. ### Is there a lock-in, and how does the contract end? There is no lock-in. The IT Unlimited contract is annual, renews automatically and has no lock-in, which is the only exit condition. Inventory, documentation and access belong to the client. Anyone who leaves takes everything the next supplier needs to carry on, with no dependence on DataRoad. ## Trust and scope - **11 years:** In business since 2015. - **232 clients:** From growing SMEs to embassies and multinationals. - **1321 devices and more than 138 Ubiquiti sites:** Networks managed day to day. - **Top 5% PME:** Distinction awarded by scoring.pt. - **5.0 on Google:** From 52 client reviews. - **Zero security incidents:** DataRoad has never suffered one in 11 years. ### Why is DataRoad a safe choice? DataRoad has 11 years in the market, 232 clients and the Top 5% PME distinction awarded by scoring.pt. It manages more than 138 sites and 1321 Ubiquiti devices, holds 5.0 from 52 Google reviews, is an Apple Technical Partner and has never suffered a security incident in 11 years. All of it in [DataRoad in facts](https://www.dataroad-it.com/en/dataroad-facts-msp-portugal/), [what sets us apart](https://www.dataroad-it.com/en/why-choose-dataroad-msp-portugal/), [testimonials](https://www.dataroad-it.com/en/client-testimonials-google-reviews/) and [partnerships and certifications](https://www.dataroad-it.com/en/it-certifications-partners-portugal/) (Microsoft, Apple, Dell Technologies, HP, Ubiquiti, Cisco and ESET, among others). ### Which companies does DataRoad work for? DataRoad works for companies with 10 or more workstations, under an IT Unlimited contract and directly with the end client, never as a subcontractor. Hotels, clinics, embassies, public bodies, multinationals and demanding SMEs. We do not take one-off jobs or sell standalone equipment: a network we install stays under our management. [Meet the team](https://www.dataroad-it.com/en/about-dataroad/). Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## Networks, cybersecurity and compliance ### Does DataRoad install and manage networks and business Wi-Fi? Yes, DataRoad designs, installs and manages business networks end to end. It carries out coverage surveys and [business Wi-Fi](https://www.dataroad-it.com/en/business-wifi-installation/) with Ubiquiti equipment, certified [structured cabling](https://www.dataroad-it.com/en/structured-cabling-installation/) with test results and documentation, and management of [servers and virtualisation](https://www.dataroad-it.com/en/managed-servers-virtualisation-portugal/). In a hotel, the network serves hundreds of devices at once: see [IT for hospitality](https://www.dataroad-it.com/en/hotel-wifi-and-it-services/). Once installed, the network stays under our management. ### What cybersecurity is included in the plans? IT Unlimited plans include layered cybersecurity: [managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/), network probes, endpoint protection, multi-factor authentication (MFA) and monitoring with alerting, reviewed daily. SMEs are frequent targets precisely because their defences are weaker. MFA, a managed firewall, updates and tested backups remove most of the risk. [Cybersecurity for businesses](https://www.dataroad-it.com/en/managed-cybersecurity-services/). ### Does DataRoad help with GDPR and NIS2 compliance? Yes, on the technical side. For GDPR we handle access control, encryption, backups and access logging. Decree-Law 125/2025, which transposes NIS2 in Portugal, has been in force since 4 May 2026 and requires risk management, backups, monitoring and incident response, measures we implement. The legal assessment, the data protection officer role and registration on the MyCiber platform need separate legal advice. ### What happens in a ransomware attack? With the right protection, a ransomware attack is contained: we isolate the affected devices, remove the threat and restore the data from secure copies. We do not recommend paying ransoms. The difference between hours and weeks of downtime lies in [tested backups](https://www.dataroad-it.com/en/managed-backup-services-portugal/) and a [business continuity](https://www.dataroad-it.com/en/disaster-recovery-services-portugal/) plan written before the incident. ## How the service works ### What is the response time and what does the SLA guarantee? DataRoad's response is immediate, and every contract sets a maximum time in writing for each severity level. Proactive monitoring solves many problems before the user notices them: a disk filling up, a stopped service, an offline device, an intrusion attempt. The full table, plan by plan, is in [service levels and SLA](https://www.dataroad-it.com/en/managed-it-sla-portugal/). ### How do we request support, and during what hours? Support is requested through the [client portal](https://www.dataroad-it.com/en/it-unlimited-client-portal/), by email or by phone, and each request opens a ticket followed through to closure. All plans cover business hours. Nights, weekends and public holidays, with 24/7 monitoring and support, are available only on Premium 365, designed for hotels and clinics that cannot wait until Monday. ### Do you manage Microsoft 365, cloud and Apple fleets? Yes. We migrate email, files and Teams and manage licences, users and security policies in [Microsoft 365](https://www.dataroad-it.com/en/microsoft-365-management/), as Microsoft partners. As an Apple Technical Partner, we manage Macs, iPhones and iPads in businesses: [Apple services for businesses](https://www.dataroad-it.com/en/apple-it-support-for-business/). Microsoft 365 does not replace an independent backup, so we always keep a separate copy of critical data. ### Do you support international companies and clients outside Portugal? Yes. DataRoad supports international companies based in Portugal and clients in Europe and the United States through remote support, and coverage already includes Paris. It runs a datacentre with redundant internet links, failover and energy autonomy, where international clients work remotely. [International companies](https://www.dataroad-it.com/en/managed-it-international-companies-portugal/). [IT for the public sector](https://www.dataroad-it.com/en/public-sector-network-infrastructure-portugal/) and [IT for clinics](https://www.dataroad-it.com/en/it-support-for-clinics/) cover sectors with their own requirements. ## How to get started ### How do we switch provider without stopping the business? The switch runs in parallel with the current service, without stopping the business. We follow six steps: first contact, scoping meeting, technical assessment with no commitment, proposal with scope, SLA and fixed fee, onboarding with monitoring, documentation and access, and operation. The assessment gives you a clear picture of risks and priorities, even if you decide not to proceed. [How to switch provider](https://www.dataroad-it.com/en/switch-it-provider-portugal/). See also our [managed services](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/), [consulting](https://www.dataroad-it.com/en/it-consulting-diagnosis-before-investment/), [IP communications and CCTV](https://www.dataroad-it.com/en/managed-ip-pbx-portugal/) and [news and projects](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/). Another question? [Send it to us](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/?assunto=D%C3%BAvidas). ## Next step: a no-commitment proposal Tell us how many workstations you have and which services you need, and we will prepare a fixed proposal for managed IT services. [Request your proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/). **More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * or write to sales@dataroad.pt. One Step Ahead of IT. **Call to a Portuguese landline.* News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Managed IT for business ## One StepAhead of IT. Technology that works quietly, so your team works without interruptions. Engineering precision in every request. - **11** years in business, since 2015 - **5 ★** on Google · 52 reviews - **1** contract and one owner for everything We do **IT** right. Contact ## An internet outage should not stop your office. Redundant access, automatic failover and continuous monitoring. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/managed-it-services-portugal-faq/