---
title: "Outsourced IT department in Lisbon | DataRoad IT"
description: "An outsourced IT department for Lisbon companies: users, servers, cloud and security for a fixed monthly fee and written SLA. No-commitment proposal."
language: en
url: https://www.dataroad-it.com/en/managed-it-services-lisbon-it-department/
source: https://www.dataroad-it.com/en/managed-it-services-lisbon-it-department/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> An outsourced IT department for Lisbon companies: users, servers, cloud and security for a fixed monthly fee and written SLA. No-commitment proposal.

# Outsourced IT department in Lisbon: managed IT services

At a glance For decision-makers short on time.

- 01 An outsourced IT department for Lisbon companies, without relying on a single person.
- 02 Users, servers, cloud, security and suppliers managed by an in-house team.
- 03 Fixed monthly fee from €395/month + VAT, a written SLA and an account manager.
- 04 Annual contract, no lock-in; the documentation is always yours.

**An in-house IT person costs a salary, holidays and training, and when they leave they take the passwords, the network map and the supplier relationships with them. DataRoad - IT Services and Consulting, one of the best companies in Portugal for business IT support, acts as the outsourced IT department for companies in Lisbon: users, servers, cloud, cybersecurity and suppliers managed by a team, with an account manager, a written SLA and a fixed monthly fee.**

Headquartered in Alfragide, with support across Portugal. The full model is described in [managed IT department](https://www.dataroad-it.com/en/managed-it-department-portugal/).

## How much do you risk by relying on one person for IT?

Everything that person knows and never wrote down. Sick leave, holidays or a resignation leave the company without access, without documentation and without anyone to deal with the carrier. An external team documents, covers absences and does not change every year.

## What becomes DataRoad's responsibility?

| Area | What we take on |
| --- | --- |
| People | Joiners and leavers, permissions, Microsoft 365 accounts and day-to-day help |
| Servers, network and cloud | Everything monitored, with backups and cloud services under management |
| Managed cybersecurity | EDR, firewall, policies and staff training, aligned with NIS2 |
| Third parties | Carriers and software vendors handled by us |
| Management | Regular meetings, indicators and a written roadmap |
| Projects | Migrations, upgrades and office moves by the same team |

## Why is it better than hiring an engineer?

- **No ties:** Annual contract, automatic renewal, no lock-in.
- **Assigned engineers:** They know your setup; this is not an anonymous call centre.
- **Less downtime:** Monitoring and prevention instead of patching up.
- **Security within the price:** EDR, firewall and NIS2 practices.
- **Backups with proof:** Verified automatic copies and a recovery plan.
- **Track record:** 11 years, 232 clients, Top 5% PME (scoring.pt) and no security incident at DataRoad in 11 years.

## What happens in the first month?

- **Assessment:** what exists, where the risks are and what comes first. No commitment.
- **Written proposal:** scope, SLA and monthly fee agreed.
- **Onboarding:** inventory, access, monitoring and documentation.
- **Operation:** remote, on-site and telephone support, interventions and a monthly report.

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## Where do we provide the service?

Across Greater Lisbon, from Cascais, Oeiras and Sintra to Loures, Odivelas and Vila Franca de Xira, from Amadora to Almada, Barreiro and Setúbal, with Lisbon and Parque das Nações at the centre. Elsewhere in Portugal, immediate remote support and on-site assistance according to the plan. An example far from the capital: [cabling and Wi-Fi for a Panike warehouse in the Algarve](https://www.dataroad-it.com/en/panike-algarve-warehouse-network-wifi/).

## Questions decision-makers ask

### Can I do without our in-house IT person?

You can, fully or partly. Some clients replace the role with DataRoad; others keep an internal person and use us as reinforcement in a co-managed model. In that case we take on monitoring, routine work and first-line support, freeing the internal person for projects. The decision is made after the assessment, based on what the company actually needs.

### How much does an outsourced IT department cost?

It costs a fixed monthly fee, from €395/month + VAT on IT Unlimited Essential, calculated by users, servers and managed services. Essential is remote and telephone only; Premium, from €750, includes unlimited on-site support; Premium 365, from €1,200, adds nights, weekends and public holidays. More detail in [what managed IT costs](https://www.dataroad-it.com/en/managed-it-services-cost-pricing-models/).

### Are we tied to DataRoad?

No, the contract is annual, with automatic renewal and no lock-in. Everything we do is documented, and access, configurations and data belong to the company. If you decide to leave, we hand over the full documentation so another partner or an internal team can carry on without losing knowledge.

### What if the problem needs someone in the office?

On Premium and Premium 365, on-site support is unlimited and included in the monthly fee. Essential covers remote and telephone support only, with no site visits. Most requests are solved remotely with an immediate response; when the problem is physical, an engineer who knows the setup goes on site.

### Do you also handle strategy and projects?

Yes, beyond day-to-day support we deliver a written roadmap and meet management regularly. Migrations, server upgrades, cloud moves and office relocations are run by the same team that manages operations. Investment decisions are therefore based on real data from your environment, not on isolated quotes.

### Does it work with several offices and international teams?

It does, with central support for multi-site operations and teams working remotely or in other countries. DataRoad supports companies in Portugal, Europe and the US, with remote support and shared documentation. Every site sits in the same inventory and under the same security rules.

## Reading to help you decide

- [In-house team or IT partner: the comparison for SMEs](https://www.dataroad-it.com/en/in-house-it-technician-vs-managed-services/)
- [What an SLA should contain](https://www.dataroad-it.com/en/managed-it-services-sla-contract/)
- [Managed helpdesk for businesses](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/)

## Next step: your IT fully taken care of

We work only under IT Unlimited contracts: no one-off jobs and no standalone equipment sales. [Request a no-commitment proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/).

**More than 10 workstations · support contract · remote, on-site and telephone support.**

Call +351 211 459 950 * or write to sales@dataroad.pt.

**Call to a Portuguese landline.*

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · IT Unlimited

## One StepAhead of IT.

No hour banks, no extra invoices. Remote, on-site and phone support included, with the right plan for the pace of your operation.

- **232** clients under management
- **0** DataRoad security incidents in 11 years
- **5 ★** on Google · 52 reviews

We do **IT** right.

Contact

## Have your backups ever been put to the test?

Automated, monitored backups stored off site.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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