--- title: "Managed remote support for companies without a fixed office" description: "Immediate remote support and a datacentre with redundant internet, failover and power autonomy, for teams in any country. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/ source: https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Immediate remote support and a datacentre with redundant internet, failover and power autonomy, for teams in any country. No-obligation proposal. # Managed remote support for companies without a fixed office At a glance For decision-makers short on time. - 01 Immediate remote support for teams in Portugal, Europe and the US. - 02 Our own datacentre with redundant internet, failover and energy autonomy. - 03 On-site visits only when needed: installing networks, replacing kit, physical faults. - 04 For companies with more than 10 workstations, under contract; plans from €395/month + VAT. ### In this article Every hour an employee waits for an engineer stuck in traffic is an hour paid for with no output. And when the provider has offices in every city, it is the client who pays those rents. DataRoad - IT Services and Consulting's **managed remote support** cuts both losses: we resolve remotely, immediately and with a record, and we only go on site when physical intervention is unavoidable. From Alfragide, we serve companies across Portugal, in the United Kingdom, in France and in other markets. This model places DataRoad among the best companies in Portugal for computer networks, business wireless networks and IT estate management, with highly regarded clients and international groups. - **232 clients** Supported over 11 years. - **Top 5% PME** A scoring.pt distinction. - **Beyond Portugal** Clients in Europe and the US, and multinationals based here. - **Our own resilience** A datacentre with redundant internet, failover and energy autonomy. ## How much are you paying today for your IT provider's addresses? More than you think, with no return. Regional offices are a fixed cost, and that cost goes onto the invoice. Worse: they do not make support faster, because the response still depends on someone getting into a car. | What you assess | Office-in-every-city model | DataRoad model | | --- | --- | --- | | Price | Includes the provider's physical estate | IT Unlimited fee, predictable | | Time to resolve | Waiting for the journey | Immediate remote connection, in most cases | | Who answers | Changes with every visit | The same team, who know your environment | | Reach | The local office's radius | The whole country and abroad | ## What can be resolved without leaving the desk? Almost everything. Updates, security, monitoring, incidents, user accounts and device management are handled remotely, over an encrypted connection, with every step logged. The journey takes hours; the remote session resolves it in a minute. DataRoad has operated this way for 11 years. We travel when physics demands it: building a network, replacing hardware, repairing a physical fault. For the client, this means less downtime, predictable spending and engineers who know the environment in detail. ## Has your company stopped having an office? Then your IT partner should not need one either. Teams working from home, from coworking spaces or spread across several countries are now common, and the market favours mobility and hiring talent wherever it is. We serve fully remote companies and dispersed groups with an identical service in Lisbon, in another city or in another country. We set up complete **remote working**: managed and protected laptops, encrypted access to company systems from anywhere, continuous security and monitoring, and immediate help. The team works as if it shared the same room. ## Where do our international clients' teams work? In DataRoad's datacentre. That is where the virtual desktops, applications and data live, protected and accessible from anywhere. For a company without a physical head office, it is the difference between relying on each person's laptop and having a controlled, secure environment that is identical for everyone. ## What keeps the service running when something fails? - **Multiple internet connections** Independent of each other. - **Starlink** An extra satellite path if the terrestrial lines go down. - **Advanced renewable energy** To keep operating if a power source fails. If one path goes down, the service carries on. Clients' teams never notice. ## What do we do on site, and why is it better? When physical presence is essential, it is done with engineering. We design, build and maintain [structured cabling and network infrastructure](https://www.dataroad-it.com/en/structured-cabling-installation/), [business Wi-Fi](https://www.dataroad-it.com/en/business-wifi-installation/) and managed firewalls. Afterwards, we manage everything remotely, with documentation and monitoring that do not depend on whoever installed it. An [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/) contract brings it all together (support, security, monitoring, management of computers, servers, networks, accounts and licences) with the same team and no unexpected invoices. 24/7 support and monitoring are exclusive to Premium 365. ## Who already trusts this model with their IT? - **[Forward College](https://www.dataroad-it.com/en/forward-college-lisbon-campus-wifi/)** An international university campus in Lisbon, with managed network and IT support. - **[ReStream](https://www.dataroad-it.com/en/restream-cascais-network-case-study/)** In Cascais, a network built from scratch with Wi-Fi 6, firewall and Starlink. - **[SSAP](https://www.dataroad-it.com/en/ssap-wifi-7-structured-cabling-public-buildings/)** 56 Wi-Fi 7 points and structured networks across three buildings. - **[Panike](https://www.dataroad-it.com/en/panike-industrial-network-business-wifi/)** Network and communications at a food industry plant. - **France Affiches, Beqom and Velv by OnRising** And other international companies. Our published international projects also include an [IT Unlimited contract covering operations in Portugal and the United Kingdom](https://www.dataroad-it.com/en/harlan-poston-managed-it-six-countries/) and the [IT infrastructure of an international rent-a-car company](https://www.dataroad-it.com/en/klass-wagen-car-rental-network-wifi/). All projects in our [success stories](https://www.dataroad-it.com/en/case-studies/). ## How far does DataRoad reach? To any point in the country and beyond. We already manage networks and IT from north to south: [Braga](https://www.dataroad-it.com/en/managed-networks-it-braga-minho/), [Porto](https://www.dataroad-it.com/en/managed-networks-it-porto/), [Coimbra](https://www.dataroad-it.com/en/managed-networks-it-coimbra-central-portugal/), [Leiria](https://www.dataroad-it.com/en/industrial-networks-managed-it-leiria/), [Lisbon](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/), Cascais, Oeiras, [Sintra](https://www.dataroad-it.com/en/sintra-msp-managed-networks-wifi-it/), [Barreiro](https://www.dataroad-it.com/en/managed-networks-it-barreiro/), [Setúbal](https://www.dataroad-it.com/en/setubal-msp-managed-networks-industry/), [Beja](https://www.dataroad-it.com/en/managed-networks-it-beja-alentejo/) and [Faro](https://www.dataroad-it.com/en/managed-networks-it-faro-algarve/), as well as companies in Europe and the US. Cannot see your city? Remote support comes to you. ## Questions from decision-makers ### Does DataRoad serve companies far from Lisbon? Yes. From our headquarters in Alfragide, remote support covers the whole country and clients in Europe and the US; we go on site when the intervention requires it. ### Can a company with no office sign up? It can. We serve 100% remote companies and teams spread across several countries. ### Is remote resolution secure? It is, and as secure as working in person: connections are encrypted and every action is logged. It is also faster. ### What happens if power or internet fails at the datacentre? The service continues, thanks to the redundant connections, Starlink and the renewable energy systems. ### Which companies do we take on? Companies with more than 10 workstations, under contract and directly with the end client. ### How much does it cost? IT Unlimited plans start from €395/month + VAT; the final figure depends on the number of workstations and the service level. [Request a proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/) with your company's size. ## Ready for a partner that does not depend on an address? If your current provider is slow, or needs to come on site for something that takes a minute to fix, you are overpaying. We audit with no commitment, point out the risks and deliver a transition schedule: [switching IT partner without downtime](https://www.dataroad-it.com/en/switch-it-provider-portugal/). **More than 10 workstations · support contract · remote, on-site and telephone support.** +351 211 459 950 * · sales@dataroad.pt **Call to a Portuguese landline.* One Step Ahead of IT. Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews DataRoad ## Related articles [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)[NewsSix hotels in Rossio: one standard for network and managed ITOne technical standard across six hotels on the same block: faults are handled before reception notices, and an engineer is on site within m…7 September 2026 · 6 min read](https://www.dataroad-it.com/en/six-hotels-rossio-restauradores-managed-network/)[NewsOuro Rossio Hotel: 30 access points, 55 cameras, six floorsIn a hotel, Wi-Fi that fails in room 512 becomes a one-star review before breakfast. The Ouro Rossio handed the entire building network to D…18 April 2026 · 5 min read](https://www.dataroad-it.com/en/ouro-rossio-hotel-managed-network-wifi-cctv/)[NewsIT Unlimited: fixed fee, unlimited requests, one accountable teamA fixed monthly fee, unlimited requests and a team that takes on the whole infrastructure. Annual contract, no lock-in.11 April 2026 · 5 min read](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Servers and continuity ## One StepAhead of IT. Redundant internet, failover and power autonomy: continuity designed before the failure, not after. - **Failover** redundant internet and power autonomy - **Top 5%** SMEs · scoring.pt - **0** DataRoad security incidents in 11 years We do **IT** right. DataRoad IT Unlimited ## Operational continuity is not luck. It is method and contract. IT Unlimited reduces risk and shows in writing what changed. [Request a proposal, no commitment →](https://www.dataroad-it.com/en/#contact)+351 211 459 950 **Call to a Portuguese landline · More than 10 workstations · support contract · remote, on-site and phone support[Not sure what you need? Talk to the assistant →](https://www.dataroad-it.com/en/#assistente) --- Versão HTML desta página: https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/