--- title: "Managed IT with an on-site engineer for SMEs in Greater Lisbon" description: "Managed IT for SMEs in Greater Lisbon: immediate remote support, an on-site engineer when needed, written SLA and fixed monthly fee. No-obligation proposal." language: en url: https://www.dataroad-it.com/en/managed-it-on-site-engineer-lisbon-smes/ source: https://www.dataroad-it.com/en/managed-it-on-site-engineer-lisbon-smes/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Managed IT for SMEs in Greater Lisbon: immediate remote support, an on-site engineer when needed, written SLA and fixed monthly fee. No-obligation proposal. # Managed IT with an on-site engineer for SMEs in Greater Lisbon At a glance For decision-makers short on time. - 01 Immediate remote resolution and an on-site engineer in Greater Lisbon when needed. - 02 Unlimited site visits on Premium (from €750/month + VAT); Essential is remote only. - 03 Workstations, network, Wi-Fi, servers, printing and Microsoft 365 in one contract. - 04 Annual contract, no lock-in; companies with more than 10 workstations. **When the invoicing printer stops or the reception switch dies, every hour waiting for an engineer costs sales and patience, and every one-off visit arrives on an invoice nobody planned for. DataRoad - IT Services and Consulting, one of Portugal's reference providers of managed IT services, resolves remotely first, immediately in most cases, and sends an engineer to your company in Greater Lisbon when the problem needs hands on site. Workstations, network and Wi-Fi, servers, printing and Microsoft 365 in one contract, with a written SLA and a fixed monthly fee.** ## How does the on-site engineer work in a managed contract? - **Remote first** Most requests are closed straight away, with no waiting. - **Then on site** If needed, an engineer who already knows your installation comes, within the contracted time. - **Choice of plan** On IT Unlimited Premium (from €750/month + VAT) site visits are unlimited; on Essential (from €395/month + VAT) support is remote and telephone only. - **Contract terms** Annual, renews automatically and no lock-in. Compare the plans in [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/). ## What problems does a DataRoad engineer solve in your company? | Area | Typical cases | | --- | --- | | Computers | Laptops, desktops and peripherals diagnosed and repaired, parts replaced | | Network and Wi-Fi | Broken cable, failing switch, an area of the office with no signal | | Printing | Multifunction printers, scanners and other office equipment | | Servers and NAS | Shared folders, permissions, backups | | Microsoft 365 | Accounts, migrations, email and Teams | | New equipment | Workstations and software delivered configured and ready | ## How far does DataRoad travel? Throughout Greater Lisbon, from our Alfragide headquarters: Oeiras, Amadora, Sintra, Cascais, Odivelas, Loures, Vila Franca de Xira, Almada, Barreiro, Setúbal, Parque das Nações and the city of Lisbon. In the rest of Portugal, support is provided with immediate remote assistance. ## What do you gain from a premium MSP instead of an ad hoc technician? - **A predictable invoice** The same monthly fee every month. - **People who know your setup** Assigned engineers, not an anonymous call centre. - **Fewer faults** Monitoring and preventive maintenance cut incidents and downtime. - **Security within the price** EDR/antivirus, firewall and practices aligned with NIS2. - **Track record** 11 years, 232 clients, Top 5% SME (scoring.pt), 5.0 across 52 Google reviews. Channels and helpdesk in detail: [user support for businesses](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/). To build or renew your network, see the [cabling and Wi-Fi of a Panike warehouse](https://www.dataroad-it.com/en/panike-algarve-warehouse-network-wifi/). Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## What happens after you sign? - **Initial assessment**: infrastructure, risks and priorities, with no obligation. - **Written proposal**: fee and SLA suited to the company. - **Onboarding**: inventory, access, monitoring and documentation. - **Routine**: requests, interventions and reports. ## Questions from decision-makers ### How quickly can I have an engineer on site? The engineer arrives within the time set in the written SLA, which depends on the plan and the urgency of the request. Before that, DataRoad almost always resolves the issue remotely, immediately. Site visits are reserved for what needs physical presence, such as cabling, faulty equipment or a new installation. ### How much does managed IT with an on-site engineer cost? IT Unlimited Premium, with unlimited site visits in Greater Lisbon, costs from €750 per month + VAT. Premium 365 adds nights, weekends and public holidays, from €1,200. Essential, from €395, is remote and telephone only. The final price depends on the number of workstations and is fixed in a written proposal. ### Do you serve small companies? Yes, DataRoad serves SMEs with more than 10 workstations, with the plan matched to the size and criticality of the operation. A clinic, a law firm or a shop with a warehouse have different requirements, and the proposal reflects that. Below that threshold we cannot guarantee the service level we promise. ### Can I call you only when something breaks? No, DataRoad works only under an IT Unlimited contract and takes over the whole environment. We do not do one-off call-outs, subcontracting or standalone equipment sales. That model is what lets us know your installation, prevent faults through monitoring and arrive on site already knowing what to expect. ### Can you replace our current provider? Yes, DataRoad replaces your current provider with a planned transition and no service interruption. We take inventory, collect access and documentation and only then take over operations. The contract is annual and no lock-in, so the change can be prepared calmly. ## Reading to help you decide - [Ten signs you need an IT partner](https://www.dataroad-it.com/en/signs-you-need-managed-it-partner/) - [Checklist for choosing the right partner](https://www.dataroad-it.com/en/how-to-choose-managed-it-partner-checklist/) - [What managed IT costs](https://www.dataroad-it.com/en/managed-it-services-cost-pricing-models/) ## Next step: a no-obligation proposal for your company [Request a no-obligation proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/). **More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * or write to sales@dataroad.pt. **Call to a Portuguese national landline.* News ## Projects delivered and news from DataRoad. 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DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Managed IT for business ## One StepAhead of IT. One partner accountable for all of your company’s IT, with response times written into the contract and a monthly fee that does not move. - **11** years in business, since 2015 - **5 ★** on Google · 52 reviews - **15+** IT vendor certifications We do **IT** right. Contact ## Does your IT depend on a single person? Documentation, inventory and one contact who answers for everything. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/managed-it-on-site-engineer-lisbon-smes/