---
title: "Managed IT department: a complete team for a fixed monthly fee"
description: "Managed IT department for businesses: helpdesk, networks, cloud and cybersecurity with an SLA and account manager, from €395/month. No-commitment proposal."
language: en
url: https://www.dataroad-it.com/en/managed-it-department-portugal/
source: https://www.dataroad-it.com/en/managed-it-department-portugal/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> Managed IT department for businesses: helpdesk, networks, cloud and cybersecurity with an SLA and account manager, from €395/month. No-commitment proposal.

# Managed IT department: a complete team for a fixed monthly fee

At a glance For decision-makers short on time.

- 01 The whole IT function for a fixed monthly fee, with an account manager and a written SLA.
- 02 With a fixed fee, every fault is our cost: our interest is that nothing fails.
- 03 Handover from your current supplier in two to four weeks, fully documented for you.
- 04 From €395, €750 and €1,200/month + VAT; annual contract, no lock-in.

**DataRoad - IT Services and Consulting takes over the entire IT department of companies with 10 or more workstations: helpdesk, networks, servers, cloud and cybersecurity, with a named account manager, a written SLA and a fixed monthly fee from €395 + VAT. It is one of Portugal's reference providers of this model, headquartered in Alfragide with on-site support across the country.**

An in-house engineer costs a full salary and still leaves gaps when on holiday, off sick or facing a technology outside their expertise. A managed IT department removes that single point of failure. This is the IT Unlimited model, for companies that want enterprise-grade IT without building a team, in Portugal and with operations in Europe and the United States.

## What exactly do you buy with a managed IT department?

You buy availability, not hours. That changes four things:

- **Anticipation:** Monitoring catches the fault before the user feels it.
- **Fixed cost:** No block of hours and none of the wrong incentives it brings.
- **One contact:** Network, workstations, cloud and security answer to one person with a name and a phone number.
- **Transparency:** Inventory, access and history always stay on the client's side.

## Why does paying by the hour end up costing more?

A supplier who charges per job bills more when things break. That is the incentive built into the model. Replacing a disk before it fails or keeping everything patched generates no invoice for anyone, and the business pays twice: the technician's hour and the team's downtime.

With a fixed monthly fee, the logic flips. Every incident is a cost to the supplier, so the supplier wants nothing to fail. The real cost of an in-house engineer, line by line, and four support models side by side are in [IT Unlimited compared with retainers, blocks of hours and outsourcing](https://www.dataroad-it.com/en/it-unlimited-vs-hour-bank-costs/).

## Which areas become DataRoad's responsibility?

- **Helpdesk and workstations:** Tickets, phone and remote access, with response times signed into the SLA.
- **Monitoring and NOC:** Servers, connections, backups and workstations under alerting, with automatic remediation; 24/7 monitoring is exclusive to Premium 365. [How the NOC works](https://www.dataroad-it.com/en/noc-it-monitoring-portugal/).
- **Network infrastructure:** [certified structured cabling](https://www.dataroad-it.com/en/structured-cabling-installation/), switching and [business wireless networks](https://www.dataroad-it.com/en/business-wifi-installation/), from design to day-to-day management.
- **Managed cybersecurity:** [managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/), antivirus, MFA and access policies that we review and maintain.
- **Cloud:** Licences, migrations, email, file sharing and remote working on [Microsoft 365 and cloud](https://www.dataroad-it.com/en/microsoft-365-management/).
- **Continuity:** [managed backups with tested restores](https://www.dataroad-it.com/en/managed-backup-services-portugal/) and a written recovery plan.
- **Phones:** [IP PBX systems](https://www.dataroad-it.com/en/managed-ip-pbx-portugal/) with no carrier lock-in.

The full map is in [DataRoad managed IT services](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/).

## How much does a managed IT department cost?

| Plan | From | Key difference |
| --- | --- | --- |
| Essential | €395/month + VAT | From 10 workstations; remote and phone only |
| Premium | €750/month + VAT | Unlimited on-site support, call-outs included |
| Premium 365 | €1,200/month + VAT | Premium plus nights, weekends and public holidays |

Annual contract, automatic renewal, no lock-in. Details and comparison in [the three IT Unlimited plans](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/).

## What if the engineer who knows our IT leaves?

Nothing stops, because the service never rests on one person. There is a named account manager, but also processes, an inventory and monthly reports maintained by the team. The cover rota is written into the contract. The model is explained in [how IT Unlimited works](https://www.dataroad-it.com/en/managed-it-services/).

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## How do you leave your current supplier without downtime?

- **Audit:** equipment, licences, access and active contracts.
- **Documentation:** topology, inventory and credentials written down and handed to you.
- **Transfer:** no point at which anything is lost track of; typically two to four weeks.
- **Go-live:** monitoring active, SLA in force, account manager with a name and phone number.

Step by step in [switching IT partner without stopping operations](https://www.dataroad-it.com/en/switch-it-provider-portugal/).

## In which sectors are we already the IT department?

- **Hotels and tourism:** Wi-Fi for high occupancy, PMS and separation between guest and operations networks.
- **Healthcare and pharmaceuticals:** GDPR, protection of clinical data and critical systems always available.
- **Universities and research:** Complex networks, hundreds of devices, international links.
- **Embassies and government:** High security, confidentiality, rigour.
- **Multinationals in Portugal:** A local partner aligned with global policies, in Portuguese and English.

## What evidence does DataRoad have?

- **11 years:** Managing business IT since 2015.
- **232 clients:** From SMEs to embassies and multinationals.
- **Top 5% PME:** Distinction awarded by scoring.pt.
- **5.0 from 52 reviews:** On Google.
- **1321 devices and more than 138 Ubiquiti sites:** Under management.
- **Zero incidents:** DataRoad has never suffered a security incident in 11 years.
- **Certifications:** Microsoft, Apple Technical Partner, Fortinet, Sophos, Ubiquiti, Dell, Cisco, VMware.

Headquarters in Alfragide, on-site support across Portugal, clients in Europe and the United States too. More about us in [meet DataRoad](https://www.dataroad-it.com/en/about-dataroad/); recent projects in [DataRoad news](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/).

## Questions from decision-makers

### What is the difference between a managed IT department and a traditional retainer?

A traditional retainer pays for technician hours; a managed IT department pays for available infrastructure. At DataRoad the monthly fee includes helpdesk, monitoring, preventive maintenance and security, and the price does not rise when there are more faults. The supplier earns from stability, not from problems.

### Do we become dependent on DataRoad?

No, the business does not become dependent on DataRoad. Inventory, documentation, credentials and access belong to the client and always stay with you. The contract is annual, with no lock-in. If you decide to leave, you take everything the next supplier needs to carry on without interruption.

### How long until it is up and running?

A managed IT department is operational in two to four weeks in most cases. That period covers the audit, documenting topology, inventory and credentials, the transfer from your current supplier and the start of monitoring. The business keeps operating normally throughout the handover.

### Is there support at night and at weekends?

Night, weekend and public holiday support is available only on the Premium 365 plan, which includes 24/7 support and monitoring. The Essential and Premium plans cover business hours. Premium 365 was designed for hotels, clinics and operations that cannot wait for the next working day.

### What size of company do you serve?

DataRoad serves companies from 10 workstations up to operations with hundreds of users. The plan is sized by the number of workstations, the infrastructure and how critical the business is. We always work under an IT Unlimited contract and directly with the end client, never as a subcontractor.

### Is there a lock-in period or a joining fee?

There is no lock-in period and no joining fee. The IT Unlimited contract is annual, renews automatically and has no lock-in. The proposal is fixed and written before work starts, with scope, SLA and monthly fee, so your IT cost is predictable from the first month.

## Next step: a no-commitment proposal

We work only under IT Unlimited contracts: no one-off call-outs and no standalone equipment sales. A no-commitment proposal, with contact on the same day. [Request a proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Departamento%20de%20IT).

**More than 10 workstations · support contract · remote, on-site and telephone support.** +351 211 459 950 * · sales@dataroad.pt

**Call to a Portuguese landline.* We do IT right.

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · IT Unlimited

## One StepAhead of IT.

No hour banks, no extra invoices. Remote, on-site and phone support included, with the right plan for the pace of your operation.

- **5 ★** on Google · 52 reviews
- **0** DataRoad security incidents in 11 years
- **10+** workstations: our minimum per client

We do **IT** right.

Contact

## Have your backups ever been put to the test?

Automated, monitored backups stored off site.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

---
Versão HTML desta página: https://www.dataroad-it.com/en/managed-it-department-portugal/