---
title: "Managed IP phone system | DataRoad IT"
description: "Managed IP PBX: cloud, on-premises or hybrid, with IVR, queues, softphone and your existing numbers, all with one partner. Request a no-commitment proposal."
language: en
url: https://www.dataroad-it.com/en/managed-ip-pbx-portugal/
source: https://www.dataroad-it.com/en/managed-ip-pbx-portugal/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> Managed IP PBX: cloud, on-premises or hybrid, with IVR, queues, softphone and your existing numbers, all with one partner. Request a no-commitment proposal.

# Managed IP phone system: no missed calls, one partner

At a glance For decision-makers short on time.

- 01 Cloud, on-premises or hybrid IP PBX, managed by the same team that manages your network.
- 02 Your current numbers stay: porting on a set date with no days without phones.
- 03 IVR, queues, softphone, recording and reports are part of the managed system.
- 04 Provided under an IT Unlimited contract, for companies with more than 10 workstations.

**Every unanswered call is, almost always, a customer ringing a competitor, and no financial report shows it. DataRoad, one of the reference names in Portugal for managed networks and communications, installs and manages the IP phone system on the network it already manages, so the company answers more, pays less and has a single party accountable for voice.**

A managed **IP phone system** cuts the communications bill and removes a supplier from your list. Staff answer with the company number at their desk, at home or on their mobile; we handle the day-to-day changes. It is a service for organisations from 10 workstations, provided from our headquarters in Alfragide, with support across the whole country.

## How much are you losing today in unanswered calls?

No financial report shows the call that rang until the caller gave up. But it exists, and it keeps happening. An IP PBX with call queues, ring groups and auto-attendant closes that leak, and it runs over the internet: no dedicated infrastructure and no building works.

There is a second gain. When the same team is responsible for the network, the firewall and telephony, the arguments between the IT provider and the carrier about whose fault it is come to an end. DataRoad installs, configures and remains the single point of contact, voice included.

- **An extension that follows the person** The same number on the desk phone, the computer and the smartphone.
- **Local presence without an office** Geographic numbers in other cities, even where you have no premises.
- **Instant scale** New extensions in minutes, without buying hardware.
- **A lighter bill from the first month** Voice moves onto the data network, with no leased lines.

## Cloud, on-premises or hybrid: which suits your operation?

| Architecture | Best suited to | Main advantage |
| --- | --- | --- |
| Cloud | Offices of up to a few dozen workstations | No server to maintain, no upfront investment |
| On-premises | Many extensions, internal integrations or data retention rules | IP PBX server in your rack, under your control |
| Hybrid | Organisations that simply cannot miss calls | PBX in the building with a cloud backup: if the line fails, calls still come in |

The decision depends on who takes on each responsibility and how the numbers are preserved. The full comparison is in the guide [cloud or on-premises phone system](https://www.dataroad-it.com/en/cloud-vs-on-premises-phone-system-cost/).

## Which features are included?

- **IVR** Voice menus, routing by department, time of day or availability, and an out-of-hours message.
- **Queues and groups** Simultaneous, sequential or rotating ringing, with hold music and estimated wait time.
- **Softphone and app** For Windows, macOS, iOS and Android; the caller never knows the employee is out of the office.
- **Recording** With retention and consent set to suit the company.
- **Metrics** Answered and missed calls, waiting times and performance per queue.
- **Number porting** Your current numbers move to the SIP carrier without service interruption.

## Which equipment do we put on the desks?

We work with **Yealink, Grandstream and Cisco** IP phones, from entry level to top of the range, chosen by role: reception, sales, meeting room. Anyone who does not need a physical handset simply uses the softphone.

In warehouses, clinics, hotels and restaurants, we deploy **IP DECT** with coverage across the whole building and cordless handsets that work as full extensions. Because voice depends on the network, we design the [structured cabling and PoE switches](https://www.dataroad-it.com/en/structured-cabling-installation/) with the phones in mind from day one.

## How much do you invest and where are the savings?

The price depends on four variables: extensions, architecture, voice channels and numbers, and handsets. In the cloud you pay a monthly fee per extension; with an on-premises PBX you invest in the server and then pay only for maintenance.

The savings come from three places: rented analogue lines disappear, calls between offices stop costing money and maintenance of the old system ends. The cost broken down into five components, the five-year comparison between owning a PBX and the cloud, and the costs that proposals hide are in [how much a business phone system costs](https://www.dataroad-it.com/en/ip-phone-system-price-cloud-on-premises/).

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## How do you switch phone systems without losing service?

- **Assessment**: inventory of extensions, numbers, carrier and network capacity.
- **Preparation**: PBX, IVR, queues and extensions configured and tested before going live.
- **Number transfer**: porting on a scheduled date, without a single day without a line.
- **Ongoing management**: new extensions, messages and schedules handled within the contract.

## What guarantees does DataRoad offer?

- **Since 2015** 11 years managing networks, security and communications for 232 clients.
- **Top 5% SME** Distinction from scoring.pt.
- **5.0 on Google** Average across 52 reviews.
- **Security** In 11 years, DataRoad has never suffered a security incident.

## Questions before you decide

### Do we keep the numbers we already have?

Yes. Your current numbers move to the new carrier by porting, on an agreed date, with no period without phones. Before the switch, the PBX, IVR, queues and extensions are configured and tested, so that on the day of the change calls already arrive on the new system.

### What if the internet goes down?

Calls keep coming in. In the cloud, they divert automatically to mobiles; with an on-premises PBX with redundancy, they arrive via the alternative route. That is why we manage network and voice together: the same team sees the connection failure and its impact on calls, without waiting for the carrier.

### Can we keep our analogue phones?

They can stay, connected through adapters, but they lose the PBX features such as queues, metrics or the extension on the mobile. For desks in daily use, replacing them with IP phones pays off; at secondary points, such as reception lodges or warehouses, adapters are often enough.

### How many extensions does the system support?

From half a dozen to several hundred extensions. What changes with size is the number of simultaneous voice channels and the architecture, cloud, on-premises or hybrid, not the features. IVR, queues, softphone, recording and metrics are available at any size.

### Who installs it, the carrier or DataRoad?

DataRoad. We install, configure and act as the single point of contact, including with the carrier, so the company is never caught between two parties. When there is a fault, the same team that manages the network and the firewall finds the cause and fixes it.

### Under which terms is the phone system provided?

The phone system is provided only within an IT Unlimited contract, for companies with more than 10 workstations. Plans start at €395 per month + VAT for Essential; Premium, from €750, includes unlimited on-site support. Annual contract, automatic renewal and no lock-in.

## What else can stay with the same partner?

The phone system is provided only within an [IT Unlimited](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/) contract. We do not take on one-off jobs or sell standalone equipment: we are responsible for the client's entire environment.

- **Network** [network infrastructure for offices](https://www.dataroad-it.com/en/office-network-installation-lisbon/) and [business Wi-Fi 6 and Wi-Fi 7](https://www.dataroad-it.com/en/business-wifi-installation/) with central management.
- **Protection** [managed firewalls and cybersecurity](https://www.dataroad-it.com/en/managed-firewall-services-portugal/), with segmentation and secure remote access.
- **Information** [servers, cloud and backup](https://www.dataroad-it.com/en/managed-backup-services-portugal/) with tested restores.
- **People** [user support](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/) remote, on site and by phone, with an immediate response.

See voice and network projects in [managed networks and IT in Lisbon](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/) and bookmark this page on the [managed IP PBX](https://www.dataroad-it.com/en/managed-ip-pbx-portugal/) for reference.

## Next step: compare your current bill with an IP phone system

Tell us how many extensions you have, which numbers you use and who your carrier is; we will compare it line by line with what you pay today. No-commitment proposal.

**More than 10 workstations · support contract · remote, on-site and phone support.**

[Request an IP phone system proposal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Central%20telef%C3%B3nica) · +351 211 459 950 * · sales@dataroad.pt

**Call to a Portuguese landline.*

**We do IT right.**

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · Managed IT for business

## One StepAhead of IT.

One partner accountable for all of your company’s IT, with response times written into the contract and a monthly fee that does not move.

- **11** years in business, since 2015
- **5 ★** on Google · 52 reviews
- **15+** IT vendor certifications

We do **IT** right.

Contact

## Have your backups ever been put to the test?

Automated, monitored backups stored off site.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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