---
title: "Managed backup for businesses | DataRoad IT"
description: "Managed backup for businesses: the 3-2-1 rule, encrypted off-site copies, tested restores and RTO and RPO written into the contract. No-commitment proposal."
language: en
url: https://www.dataroad-it.com/en/managed-backup-services-portugal/
source: https://www.dataroad-it.com/en/managed-backup-services-portugal/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> Managed backup for businesses: the 3-2-1 rule, encrypted off-site copies, tested restores and RTO and RPO written into the contract. No-commitment proposal.

# Managed backup for businesses: tested restores and RTO in the contract

At a glance For decision-makers short on time.

- 01 Managed backup is a service: configure, monitor, test restores and recover data.
- 02 RTO and RPO are written into the contract before any incident.
- 03 3-2-1 rule, end-to-end encryption and a copy in a second geographic location.
- 04 Microsoft 365 does not include backup; DataRoad protects Exchange, SharePoint, Teams and OneDrive.

**A backup that has never been restored is a hope, not a protection. DataRoad - IT Services and Consulting manages the backups of businesses with more than 10 workstations end to end, covering configuration, daily monitoring, test restores and real recovery, and writes the recovery time (RTO) and maximum data loss (RPO) into the contract before any incident occurs.** We are one of the reference providers of managed backup in Portugal, headquartered in Alfragide with on-site support across the country, and we also serve international companies in Portugal, Europe and the United States. We do not sell backup software: managed backup is part of the managed cybersecurity in the IT Unlimited plans.

## Do your backups actually work?

Try a simple test: in recent months, has anyone restored a complete file from the backups and confirmed it opened without errors? If nobody can say, what you have is a scheduled task that runs overnight with no proof it is of any use. It is the gap we find most often in our audits.

## What does losing data cost the business?

The causes are mundane: a failed disk, ransomware, a corrupted database, a folder deleted by mistake, a fire or a flood. In Portugal, ransomware has grown sharply and SMEs have become a preferred target precisely because they are less protected. The consequences add up:

| Impact | Effect on the business |
| --- | --- |
| Operations interrupted | From hours to weeks without working |
| Unrecoverable information | History of clients, suppliers and partners lost |
| Legal exposure | Risk of significant fines under the GDPR |
| Market confidence | Lasting reputational damage |
| Emergency recovery | A bill often higher than several months of managed service |

Incidents happen to everyone. The difference lies in how fast you recover.

## What is guaranteed in the contract?

- **RTO and RPO:** the maximum time to resume operations and the maximum amount of data lost, as an obligation rather than an intention.
- **Automatic scheduling:** frequency set to suit the business, without relying on anyone remembering.
- **3-2-1 strategy:** three copies, two types of media, one of them outside the building.
- **Second geographic location:** if you lose your premises, the data lives on somewhere else.
- **Encryption in transit and at rest:** only your organisation can read the content.
- **Daily check of every run:** a failed backup raises an alert the same day. 24/7 monitoring on Premium 365 only.
- **Test restores:** carried out by sampling, with documented results.
- **Microsoft 365 coverage:** Exchange Online mail, SharePoint, Teams and OneDrive with an independent copy (more on [Microsoft 365 and cloud](https://www.dataroad-it.com/en/microsoft-365-management/)).

For disaster scenarios, [disaster recovery](https://www.dataroad-it.com/en/disaster-recovery-services-portugal/) adds ready replicas, cloud start-up and tests with a report. The [DataRoad NOC](https://www.dataroad-it.com/en/noc-it-monitoring-portugal/) follows every job and sends a monthly summary of what went well and what failed.

## What is critical in your sector?

- **Hotels:** PMS, bookings and invoicing. Every hour without the system means guests waiting to check in.
- **Healthcare:** Clinical records subject to retention and confidentiality rules.
- **Education:** Learning platforms and student records.
- **Groups with several branches:** The same policy in every country. See [IT for international companies in Portugal](https://www.dataroad-it.com/en/it-partner-opening-office-portugal/).
- **Public administration:** Archiving obligations met to the letter.

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## Which questions should you take to the next board meeting?

- When was the last full backup?
- Is there documented proof that a restore works?
- Do Microsoft 365 email and files have their own backup?
- In a total disaster, how many hours until we are back up?
- Do we have an off-site copy, as Decree-Law No. 28/2019 requires?

A single uncertain answer justifies an audit.

## Why hand your backups to DataRoad?

- **Our own team:** Headquartered in Alfragide, with on-site support across the country. The engineer who answers is the one who knows your backup.
- **Clear accountability:** We monitor, test and recover. If it fails, the responsibility is ours.
- **Transparent contract:** Scope, SLA, immediate response, tests and reports in writing.
- **Track record:** 11 years, 232 clients, Top 5% SME according to scoring.pt, and no security incident at DataRoad throughout that period.
- **Built into IT Unlimited:** For example in [IT Unlimited Premium](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/). We do not supply stand-alone licences.

## Frequently asked questions

### Does Microsoft 365 include backup?

No. Microsoft guarantees that the service is available, not that it can recover data deleted, corrupted or encrypted by ransomware beyond short retention periods. This misunderstanding is costly for many companies. That is why we protect Exchange Online, SharePoint, Teams and OneDrive with an independent copy, outside the Microsoft account, with tested restores.

### How long does a full recovery take?

It takes the time set in the contract RTO. That figure is calculated from the volume of data, how critical the systems are and the service level chosen, and it is written down before any incident. Without a written RTO, any recovery promise is vague.

### Is a USB drive enough?

No. A USB drive connected to the same server suffers the same attack, the same fire and the same theft, and ransomware encrypts it along with everything else. Good practice, the 3-2-1 rule, requires three copies on two types of media, one of them outside the building, encrypted and in a second geographic location.

### How often do you test restores?

We test at a frequency set in the contract, by sampling, and always record the result. A test without a document counts as a test not done. The monthly report shows what was copied, the date of the last successful restore and any failed backup, with the fix applied the same day.

### Is managed backup included in IT Unlimited?

Yes, managed backup is part of the managed cybersecurity in the IT Unlimited plans, with Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. We do not sell stand-alone backup licences. The contract is annual, with automatic renewal and no lock-in period.

## Further reading

[what Microsoft 365 does not keep](https://www.dataroad-it.com/en/managed-microsoft-365-backup-recovery-windows/) · [validate your backup in half an hour](https://www.dataroad-it.com/en/managed-backup-30-minute-restore-test/) · [disaster recovery for SMEs](https://www.dataroad-it.com/en/managed-business-continuity-rto-rpo/) · [managed servers and backups](https://www.dataroad-it.com/en/managed-backup-services-portugal/) · [managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/) · [network infrastructure](https://www.dataroad-it.com/en/structured-cabling-installation/) · [Wi-Fi 6 and 7](https://www.dataroad-it.com/en/business-wifi-installation/) · [VoIP and CCTV](https://www.dataroad-it.com/en/managed-ip-pbx-portugal/) · [projects and news](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/)

## Next step: prove that your backup restores

We run a test restore of your backups and deliver the result in writing, in a no-commitment proposal. [Request a test restore](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Backups).

**More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * or email sales@dataroad.pt.

**Call to a Portuguese landline.*

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · Managed cybersecurity

## One StepAhead of IT.

Security is proven over years, not promises. Managed firewalls, MFA, endpoint protection and tested backups, the same standard for every client.

- **M365** backed up off-site
- **5 ★** on Google · 52 reviews
- **11** years in business, since 2015

We do **IT** right.

Contact

## Operational continuity is not luck. It is method and contract.

IT Unlimited reduces risk and shows in writing what changed.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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