--- title: "IT Unlimited Premium: managed IT with unlimited on-site support" description: "IT Unlimited Premium: unlimited on-site support, managed cybersecurity and Microsoft 365, from €750/month + VAT, fixed fee. Request a no-commitment proposal." language: en url: https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/ source: https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > IT Unlimited Premium: unlimited on-site support, managed cybersecurity and Microsoft 365, from €750/month + VAT, fixed fee. Request a no-commitment proposal. # IT Unlimited Premium: managed IT with unlimited on-site support At a glance For decision-makers short on time. - 01 From €750/month + VAT: unlimited on-site support, call-outs included. - 02 Full estate management, Microsoft 365, managed firewall and antivirus/EDR. - 03 Dedicated helpdesk in business hours; nights and weekends only in Premium 365. - 04 Annual contract, automatic renewal, no lock-in. **Faults nobody owns and IT bills that change every month cost more than a fixed fee. IT Unlimited Premium hands DataRoad full management of your company's IT for a fixed fee from €750 per month + VAT, with unlimited on-site support and call-outs included: IT costs become predictable and every fault has an owner.** DataRoad - IT Services and Consulting is one of the reference names for managed IT services in Portugal, headquartered in Alfragide with support across the whole country. It also serves international companies in Portugal, Europe and the US. ## What does the monthly fee include? - **Unlimited on-site support:** Call-outs included, no hours counted. - **Full IT estate management:** Workstations, servers, network and wireless, with an inventory that is always up to date. - **Managed cybersecurity:** Firewall and antivirus/EDR managed by DataRoad, backups and data protection. - **Microsoft 365:** Administration included. - **Priority SLA:** Immediate response to critical incidents, advanced monitoring and patch management. - **Dedicated helpdesk:** During business hours, with engineers who know your environment. Every call reaches someone who already knows your network, your servers and your users. Nobody starts from scratch. ## When is Essential no longer enough? When the company needs an engineer at its premises. Essential, from 10 workstations, is remote and telephone only. With Premium, the team comes on site whenever needed and the fee stays fixed, however many interventions there are in the month. | Plan | From (per month + VAT) | Channels | Hours | | --- | --- | --- | --- | | Essential | €395 | Remote and telephone | Business hours | | Premium | €750 | Remote, telephone and unlimited on-site | Business hours | | Premium 365 | €1,200 | Remote, telephone and unlimited on-site | Includes nights, weekends and public holidays | See the full comparison in [IT Unlimited plans side by side](https://www.dataroad-it.com/en/managed-it-services/), and why Premium replaces the classic retainer in [IT Unlimited versus hour bundles and traditional outsourcing](https://www.dataroad-it.com/en/it-unlimited-vs-hour-bank-costs/). ## Which companies is it for? For mid-sized companies where an IT failure turns straight into lost revenue. DataRoad becomes accountable for backups, firewall, Wi-Fi, network, servers and workstations. A single monthly fee covers every intervention, remote or on site. ## How much will you pay, exactly? From €750 per month + VAT, with a monthly minimum. The final amount depends on the size and criticality of the estate and the network, the number of servers, NAS, printers and sites, critical systems, Apple equipment and the on-site support expected. It is fixed in writing after a no-commitment assessment. Complex infrastructures, such as hotels, healthcare units, companies with several addresses and guest networks, receive a dedicated proposal. In those cases, the "from" price does not apply. Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## What if the business does not stop at weekends? Then the right plan is **Premium 365**. In Premium, the helpdesk follows business hours. Premium 365 adds nights, weekends and public holidays, and it is the only plan with 24/7 support. ## Why do companies trust DataRoad? - **11 years and 232 clients:** Since 2015, from hotels to clinics and embassies. - **Top 5% SME:** Distinction awarded by scoring.pt. - **5.0 on Google:** From 52 reviews. - **Security:** In 11 years, DataRoad has never suffered a security incident. ## Questions before you decide ### What does the IT Unlimited Premium plan cover? Premium covers everything in Essential and adds unlimited on-site support, from €750 per month + VAT. It includes an unlimited helpdesk, management of computers and Microsoft 365, antivirus/EDR, patching, monitoring and remote support, with a written SLA. 24/7 support is reserved for Premium 365. ### Is there a lock-in period? No, Premium has no lock-in. The contract is annual, renews automatically and has no lock-in. There is no minimum term, which gives the company predictable costs without tying it to a provider. ### Is cybersecurity included in Premium? Yes, Premium includes managed cybersecurity. DataRoad manages the firewall and antivirus/EDR, protects endpoints and oversees probes, 2FA/MFA and alerting. Backups and data protection are within scope, and advanced monitoring detects deviations before they become incidents. ### How quickly do you respond? Response times are immediate, with priorities and scope of coverage set out in the written SLA. Critical incidents take priority and, when needed, an engineer comes on site at no extra cost. The helpdesk runs during business hours; nights, weekends and public holidays are part of Premium 365. ### Do you work with companies outside Lisbon? Yes, DataRoad provides support across the whole of Portugal from its head office in Alfragide. Beyond on-site support, it remotely supports teams with no physical office and international companies established in Portugal, with teams in Europe and the US. Scope and SLA are the same in every region. Follow recent projects in [managed IT news and case studies](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/). ## Want your IT fully handed over from next month? DataRoad works only under IT Unlimited contracts and takes on the whole environment. It does not do one-off jobs or sell standalone equipment. Tell us what you need and a specialist engineer will contact you the same day with a no-commitment proposal. We do IT right. **More than 10 workstations · support contract · remote, on-site and telephone support.** Call **+351 211 459 950 *** or write to sales@dataroad.pt. **Call to a Portuguese landline.* News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · IT Unlimited ## One StepAhead of IT. Predictability is a service: the same fee every month, requests without counting hours and an SLA written into the contract. - **232** clients under management - **5 ★** on Google · 52 reviews - **10+** workstations: our minimum per client We do **IT** right. Contact ## What would one day without systems cost your company? Request a risk assessment, no commitment. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/