---
title: "IT Unlimited: fixed fee, unlimited requests, one accountable team"
description: "Paying for IT by the hour rewards breakdowns. IT Unlimited is a fixed fee, from €395 + VAT, and DataRoad owns the infrastructure. No-obligation proposal."
language: en
url: https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/
source: https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> Paying for IT by the hour rewards breakdowns. IT Unlimited is a fixed fee, from €395 + VAT, and DataRoad owns the infrastructure. No-obligation proposal.

# IT Unlimited: fixed fee, unlimited requests, one accountable team

At a glance For decision-makers short on time.

- 01 IT Unlimited: managed IT services for a fixed fee, with no hours or requests counted.
- 02 Plans from €395, €750 and €1,200/month + VAT (Essential, Premium, Premium 365).
- 03 Annual contract, automatic renewal, no lock-in.
- 04 232 clients, Top 5% PME (scoring.pt) and 5 stars on Google.

### In this article

When IT is paid by the hour, every breakdown increases the bill and the supplier gains nothing from ending it. DataRoad's IT Unlimited breaks that logic: a fixed monthly fee, unlimited requests and full responsibility for the infrastructure, helpdesk, continuous monitoring, alerting, network and security. The cost becomes predictable and our incentive becomes yours: fewer incidents.

## Why does the hourly model end up expensive?

Because it rewards the problem. With per-intervention billing, more failures mean more revenue for the provider, and nobody tackles the cause. The other usual option, an in-house IT team, is costly and hard to retain and keep up to date.

Servers, networks, cybersecurity, backups and users need constant attention. None of these fronts waits for the next approved budget.

## What changes with an IT Unlimited contract?

- **Fixed cost** Unlimited calls and interventions, with no extras on the invoice.
- **Aligned incentive** We win when there are fewer breakdowns, which is why prevention, proactive maintenance and network oversight weigh so heavily in our work.
- **Contractual freedom** Annual contract with automatic renewal and no lock-in. We stay because we earn it, not because of a clause.
- **One accountable party** The infrastructure stops being your problem and becomes ours.

### Three plans, always priced "from"

| Plan | From (per month + VAT) | Scope |
| --- | --- | --- |
| Essential | €395 | From 10 workstations; remote and telephone support |
| Premium | €750 | Unlimited on-site support, call-outs included |
| Premium 365 | €1,200 | Premium plus nights, public holidays and weekends |

## What does the fee cover?

- **Infrastructure** Firewalls, switches, access points, storage and servers, physical or virtual, with proactive alerts. 24/7 monitoring on Premium 365.
- **Managed cybersecurity** Fortinet and Sophos next-generation firewalls, centralised antivirus, email filters, access rules and training sessions against phishing and ransomware.
- **Users** Unlimited helpdesk for every employee, immediate remote resolution and on-site presence when the plan includes it.
- **Continuity** Automatic backups, tested restores and a written continuity plan.
- **Managed business networks** Design, installation and management, high-performance Wi-Fi, VPN for remote working and segmentation.
- **Technology decisions** Sizing, cloud migrations and infrastructure renewal.

## Who already trusts this model?

Organisations from very different sectors, in Portugal and beyond. DataRoad is today one of the best companies in Portugal for business IT support, hosts companies from other countries in Portugal and works together with embassies.

- **International groups** Mitrelli Group, UP Portugal, Uriach and Ciphra, international companies operating in Portugal, have entrusted us with everything from structured cabling and Wi-Fi 6 access points, with switching, through to full management under IT Unlimited. Today we serve clients with activity in Spain, France, Switzerland, the United Kingdom, Greece, Romania, Cyprus, the USA, Brazil, Dubai and Hong Kong.
- **Hospitality** LX Arch Hotel, on Rua Augusta in Lisbon, handed us its complete computer network and wireless system, critical for guests and operations.
- **Healthcare** Clínica Lambert and Clínica Mulher (Twin Towers, Sete Rios) rely on us for full support of systems, networks and connectivity. PTR Pharma Consulting has IT Unlimited and its website and email hosting with us.
- **Education** Network and Wi-Fi at Forward College – Lisbon University of London; cabling at the Lisbon premises of the National School of Public Health.
- **Public bodies** Through public tender, SSAP (Social Services of the Public Administration) awarded us structured cabling and Wi-Fi for three buildings in Évora, and hired us again to repair and certify 456 network points.
- **Distribution and technology** A client since 2015, Infocapital SA is the parent company of CapitalGames, one of Portugal's largest independent video game distributors. Magnelusa entrusts us with network, servers and firewall. In Cascais, ReStream rebuilt its entire network on Wi-Fi 6 with us.

A relationship with Infocapital that has passed ten years and repeat contracts with a public body say more than any promise.

## Which quality guarantees can I verify?

- **Top 5% PME** A distinction from scoring.pt, reserved for few Portuguese SMEs, recognised for their soundness and performance.
- **Apple Technical Partner** Recognised specialisation in business Apple environments.
- **5 stars on Google** A rating given by clients.
- **Technical certifications** Cisco, Microsoft, Ubiquiti, Fortinet, Sophos, VMware and Dell, covering networking, servers, workstations, virtualisation and security.

## How does the service start?

With an assessment of the environment: workstations, servers, network and access are inventoried and documented. Then monitoring goes live, the most urgent faults are dealt with and all employee requests start coming to us. From then on, the job is to reduce incidents, not to bill for them.

## And if the company is not in Lisbon?

The service is the same. The head office is in Alfragide and support covers the entire country (Porto, the Centre, the Alentejo, the Algarve and every other region) with remote, telephone and on-site support. Internationally, we operate in Spain (dataroad.es) and support clients on several continents.

## Why do companies switch supplier to DataRoad?

Those who come to us already know the pattern: slow answers, unpredictable invoices, engineers who do not know the environment and faults that keep coming back. DataRoad works the other way round. We document every environment in detail, anticipate needs and build long relationships. We would rather keep a client through quality than through a clause.

## Related projects and case studies

- [24 public IT and network contracts: SSAP, RTP, the Lisbon Faculty of Medicine and Instituto Superior Técnico](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)
- [France Affiches: IT audit and consultancy across two Paris locations](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)
- [Embassies and international organisations that work with DataRoad](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)
- [A website in five languages for international companies](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

More in [success stories](https://www.dataroad-it.com/en/case-studies/) and [DataRoad news and projects](https://www.dataroad-it.com/en/news/).

## Services that complement IT Unlimited

- [IT Unlimited](https://www.dataroad-it.com/en/it-unlimited-managed-it-services-fixed-fee/): the fixed-fee model, with NOC and alerts.
- [Managed service desk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/): tickets with defined response times and immediate response.
- [Structured cabling and network infrastructure](https://www.dataroad-it.com/en/structured-cabling-installation/): design, installation and certification.
- [Business Wi-Fi](https://www.dataroad-it.com/en/business-wifi-installation/): site survey, Wi-Fi 6 or Wi-Fi 7, an isolated guest network and centralised management.
- [Managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/): a protected perimeter and secure remote access.
- [IT for the public sector](https://www.dataroad-it.com/en/public-sector-network-infrastructure-portugal/): eight public bodies and command of public procurement rules.

## What would your infrastructure cost on IT Unlimited?

DataRoad is a premium MSP with 11 years in the market, 232 clients under contract and its head office in Alfragide. We analyse your environment with no commitment and return a fixed monthly fee proposal. We do IT right.

**More than 10 workstations · support contract · remote, on-site and telephone support.** +351 211 459 950 * · sales@dataroad.pt

**Call to a Portuguese landline.*

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

DataRoad

## Related articles

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Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · IT Unlimited

## One StepAhead of IT.

No hour banks, no extra invoices. Remote, on-site and phone support included, with the right plan for the pace of your operation.

- **5 ★** on Google · 52 reviews
- **10+** workstations: our minimum per client
- **232** clients under management

We do **IT** right.

DataRoad IT Unlimited

## Have your backups ever been put to the test?

Automated, monitored backups stored off site.

[Request a proposal, no commitment →](https://www.dataroad-it.com/en/#contact)+351 211 459 950 **Call to a Portuguese landline · More than 10 workstations · support contract · remote, on-site and phone support[Not sure what you need? Talk to the assistant →](https://www.dataroad-it.com/en/#assistente)

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