--- title: "IT Unlimited Essential: remote managed IT, from €395/month" description: "IT Unlimited Essential: unlimited remote and phone helpdesk, monitoring and patching from €395/month + VAT for 10 workstations. Request a no-commitment quote." language: en url: https://www.dataroad-it.com/en/it-unlimited-essential-remote-managed-it/ source: https://www.dataroad-it.com/en/it-unlimited-essential-remote-managed-it/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > IT Unlimited Essential: unlimited remote and phone helpdesk, monitoring and patching from €395/month + VAT for 10 workstations. Request a no-commitment quote. # IT Unlimited Essential: remote managed IT, from €395/month At a glance For decision-makers short on time. - 01 From €395/month + VAT for 10 workstations, with the final price fixed in writing. - 02 Unlimited remote and telephone support in business hours; no on-site call-outs. - 03 Monitoring with alerts, managed patching, PC management and a monthly report. - 04 Annual contract, automatic renewal, no lock-in. **IT Unlimited Essential is the entry plan of DataRoad's managed IT services: for a fixed fee from €395 per month + VAT for 10 workstations, your company gets unlimited remote and telephone support, monitored systems and managed patching, with response times written into an SLA.** DataRoad - IT Services and Consulting is one of the reference names for managed IT in Portugal. Headquartered in Alfragide, it provides support across the whole country and also serves international companies in Portugal, Europe and the US. ## What does it cost and what changes the price? From €395 per month + VAT, for 10 workstations. The final amount depends on what there is to manage and is fixed in writing after a no-commitment assessment. - **Workstations:** From 10. - **Network:** Size and complexity. - **Servers, sites, printers and NAS:** How many come under management. - **Critical systems and Apple equipment:** Require dedicated attention. Hospitality, healthcare, companies with several premises, servers and guest networks receive a dedicated proposal. In those cases, the "from" price does not apply. ## What is included every month? | Service | How it works | | --- | --- | | Remote and telephone support | Unlimited, during business hours, by certified engineers and with no queues | | Ticketed requests | A dedicated portal, priority by criticality and a history of every request | | SLA | Immediate response, with deadlines set in the contract | | Monitoring | Automatic alerts when a system leaves its normal range | | Updates | Security and system patches applied by DataRoad | | PC management | Workstations looked after continuously | | Report | The state of your IT estate, every month | ## Is a remote-only plan enough for my company? For many companies, yes. The vast majority of day-to-day requests are solved remotely, in minutes. Without call-outs, Essential is within reach of smaller organisations and keeps what matters for risk: monitored systems, up-to-date patching and responses with a deadline. When the business needs an engineer on site, the company moves up a tier without changing provider. ## What is left out, and which plan covers it? - **On-site engineer:** Unlimited on-site support in [IT Unlimited Premium](https://www.dataroad-it.com/en/managed-it-services/), from €750 per month + VAT. - **Full estate management:** Antivirus/EDR, managed firewall and Microsoft 365 administration, also in Premium. - **Out of hours:** Nights, weekends and public holidays only in [Premium 365](https://www.dataroad-it.com/en/premium-365-24-7-managed-it/), from €1,200 per month + VAT. To compare this model with other ways of buying IT, read [IT Unlimited versus hour bundles, classic retainers and outsourcing](https://www.dataroad-it.com/en/it-unlimited-vs-hour-bank-costs/). Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## What does the company commit to? - **Term:** Annual contract with automatic renewal. - **Exit:** No lock-in. - **Scope:** Companies with 10 or more workstations, always directly with the end client. - **Model:** DataRoad works only under IT Unlimited contracts. It does not do one-off jobs, does not subcontract and does not sell standalone equipment. ## Why do companies trust DataRoad? - **11 years and 232 clients:** Since 2015. - **Top 5% SME:** Distinction awarded by scoring.pt. - **5.0 on Google:** From 52 reviews. - **Security:** In 11 years, DataRoad has never suffered a security incident. ## Questions from decision-makers ### Does IT Unlimited Essential include on-site visits? No, Essential is a remote and telephone-only plan, with no call-outs. When the company needs an engineer at its premises, unlimited on-site support is part of Premium, from €750 per month + VAT, and Premium 365, from €1,200 per month + VAT. ### Is managed cybersecurity included in Essential? Partly: Essential includes monitoring with alerting and security patches applied by DataRoad. Managed firewall and antivirus/EDR are part of the Premium plans, together with probes, endpoint protection and 2FA/MFA. A company handling sensitive data or subject to compliance obligations should compare both plans before deciding. ### What is the response time? Response times are immediate, with priorities and coverage set out in writing in the SLA. Every request is prioritised according to its criticality and logged. Support runs during business hours; nights, weekends and public holidays are covered only in Premium 365. ### Do you work with companies outside Greater Lisbon? Yes, DataRoad provides support across the whole of Portugal from its head office in Alfragide. Because Essential is remote and telephone-based, location does not change the service. DataRoad also supports international companies established in Portugal, teams in Europe and the US, and companies with no physical office. More projects and news in [DataRoad news](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/). ## Want the exact price for your company? Tell us how many workstations and which systems you have. An engineer replies the same day with a no-commitment proposal. **More than 10 workstations · support contract · remote, on-site and telephone support.** Call **+351 211 459 950 *** or write to sales@dataroad.pt. **Call to a Portuguese landline.* News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Servers and continuity ## One StepAhead of IT. When a server fails, the business must not notice. Redundancy, replicas and recovery tested before it is needed. - **Failover** redundant internet and power autonomy - **11** years in business, since 2015 - **Top 5%** SMEs · scoring.pt We do **IT** right. Contact ## What would one day without systems cost your company? Request a risk assessment, no commitment. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/it-unlimited-essential-remote-managed-it/