--- title: "IT Unlimited client portal | DataRoad IT" description: "In the DataRoad client portal you open requests, see priority and deadline in real time and consult your network documentation. No-commitment proposal." language: en url: https://www.dataroad-it.com/en/it-unlimited-client-portal/ source: https://www.dataroad-it.com/en/it-unlimited-client-portal/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > In the DataRoad client portal you open requests, see priority and deadline in real time and consult your network documentation. No-commitment proposal. # IT Unlimited client portal: requests, deadlines and documentation At a glance For decision-makers short on time. - 01 One portal for every request, with status, priority and deadline visible in real time. - 02 Full history and network documentation always available, and always the client's. - 03 Requests by email or phone too: every channel creates a prioritised ticket. - 04 Included in every IT Unlimited contract; 24/7 only in Premium 365. **Requests lost between emails and phone calls, nobody knows where the fault stands and the network documentation lives in one engineer's head. The DataRoad - IT Services and Consulting client portal puts an end to that: every company with an IT Unlimited contract opens requests, follows the status of each intervention in real time and consults the history and documentation of its managed infrastructure, in one place.** It is available at any hour and everything is logged, with priority and deadline visible. Existing clients: [sign in to the portal](https://helpdesk.dataroad.pt/portal/pt/signin). ## What does management see in the portal? - **Requests and tickets:** In one place, with status updated in real time. - **Full history:** Every request, intervention and resolution, always available. - **Network documentation:** Documented infrastructure, access and licences organised; the information is always yours. - **Visible deadlines:** Defined priorities and SLA response times in plain sight. ## How do you open a request? By portal, email or telephone: every channel creates a ticket with an assigned priority. Response is immediate and most cases are resolved first time through secure remote support. When the problem is physical, an on-site visit follows on the plans that include it. ## How does the portal connect to the rest of the service? - **Helpdesk:** Tickets with history, priorities and deadlines, immediate remote support and a site visit when needed. See [how support works](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/). - **Service levels:** Response times by severity, what counts as urgent and a monthly compliance report, in [service levels (SLA)](https://www.dataroad-it.com/en/managed-it-sla-portugal/). - **Monitoring:** Dashboards and alert history for your estate, with 24/7 coverage only in Premium 365. Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## Which managed services does the portal track? | Service | What it includes | | --- | --- | | [IT Unlimited](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/) | Managed services for a fixed monthly fee; in Premium, site visits included; annual contract no lock-in | | [Network and cabling management](https://www.dataroad-it.com/en/structured-cabling-installation/) | Design, installation and certification, Layer 3 switching and PoE | | [Business Wi-Fi 6 and 7](https://www.dataroad-it.com/en/business-wifi-installation/) | Coverage survey and centralised cloud management, networks separated by profile | | [Managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/) | Segmentation, managed antivirus and secure remote access | | [Servers, cloud and backups](https://www.dataroad-it.com/en/managed-backup-services-portugal/) | Servers, NAS, Microsoft 365 and periodically tested restores | | [IP communications and CCTV](https://www.dataroad-it.com/en/managed-ip-pbx-portugal/) | IP phone systems and GDPR-compliant video surveillance | ## Who entrusts their IT to this model? From the public sector to international groups, in infrastructures where stopping is not an option. DataRoad is a premium MSP headquartered in Alfragide with support across Portugal: 11 years, 232 clients and the Top 5% PME distinction awarded by scoring.pt. See [recent news and projects](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/). ## Questions about the portal ### Who has access to the client portal? The client portal is available to companies with an IT Unlimited contract with DataRoad. You sign in at helpdesk.dataroad.pt with your own credentials. There you find the company's requests, the intervention history and the documentation of the managed infrastructure. We do not give access outside a contract, because the portal records an ongoing service, not one-off jobs. ### Does the portal cost extra? No, the portal is included in every IT Unlimited contract, from Essential to Premium 365. Plans start from €395/month + VAT for Essential, €750 for Premium and €1,200 for Premium 365. What changes between plans is the service coverage, such as on-site support or nights and weekends, not access to the portal. ### Can I still open requests by email or phone? Yes, portal, email and telephone all create a ticket with an assigned priority. The channel changes; the record, the deadline and the history stay the same. Many companies use the phone for urgent matters and the portal to follow status and consult documentation. Everything is visible in the portal, whatever the contact method. ### What happens to an urgent request out of hours? Night, weekend and public holiday cover exists only in IT Unlimited Premium 365, the only plan with 24/7 support and monitoring. On the other plans, the request is logged with the right priority and handled according to the plan's SLA. The choice of plan should reflect the real cost of an outage outside working hours. ### Is the network documentation mine if I change provider? Yes, documentation, access and configurations always belong to the client. The portal keeps that information organised during the contract, and it is handed over in full when you leave. The contract is annual and no lock-in, so the information is never used to tie anyone in. ## Next step: this level of follow-up in your company Request a no-commitment proposal and see the portal in action. [Talk to us about the portal](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Portal%20de%20clientes). **More than 10 workstations · support contract · remote, on-site and telephone support.** Call +351 211 459 950 * or write to sales@dataroad.pt. **Call to a Portuguese landline.* News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · IT Unlimited ## One StepAhead of IT. One fixed fee, one accountable partner and no budget surprises. The team that knows your operation in detail, every month. - **1** contract and one owner for everything - **0** DataRoad security incidents in 11 years - **5 ★** on Google · 52 reviews We do **IT** right. Contact ## Operational continuity is not luck. It is method and contract. IT Unlimited reduces risk and shows in writing what changed. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/it-unlimited-client-portal/