--- title: "Service areas: managed networks and IT nationwide, under one SLA" description: "Networks and IT managed by DataRoad nationwide: HQ in Alfragide, immediate remote response and on-site work under a written SLA. No-commitment proposal." language: en url: https://www.dataroad-it.com/en/it-support-coverage-portugal/ source: https://www.dataroad-it.com/en/it-support-coverage-portugal/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Networks and IT managed by DataRoad nationwide: HQ in Alfragide, immediate remote response and on-site work under a written SLA. No-commitment proposal. # Service areas: managed networks and IT nationwide, under one SLA At a glance For decision-makers short on time. - 01 HQ in Alfragide, support across the whole country and for companies in Europe and the US. - 02 Most requests are resolved through secure remote access, with an immediate response. - 03 On-site arrival time is written into the SLA before signing. - 04 Several addresses, one contract, one SLA and one team. **For a company with several addresses, the risk is not distance: it is having a different provider in each city, each with its own contract and its own response time. DataRoad, one of the reference names in Portugal for managed networks and IT, brings every address under one contract, one written SLA and one team, from its headquarters in Alfragide and with support across the whole country.** We also serve international companies based in Portugal and teams in Europe and the US, with remote support and a datacentre with redundant internet connections, failover and power autonomy. ## Does distance slow down resolution? No, in the vast majority of cases. Most requests are resolved through secure remote access, with an immediate response, whether the company is in Lisbon or Bragança. Physical presence only matters for the rest: a server that will not boot, a rack to reorganise, new cabling, an office move. We do not promise a van in every city. We promise what we deliver: immediate remote response, on-site visits on a scheduled date and the contract, the SLA and the contact always with DataRoad. - **Greater Lisbon and Setúbal** Lisbon, Cascais, Oeiras, Sintra, Setúbal and Barreiro with on-site intervention under the terms of the SLA. - **Rest of the country** Braga, Porto, Coimbra, Leiria, Beja and Faro managed remotely, with on-site visits when needed. - **One team** The same engineers and the same contract in any city. ## How do we work in your region? - **[Lisbon](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/)** The team sets out from headquarters in Alfragide; on-site intervention throughout the city. - **[Cascais](https://www.dataroad-it.com/en/managed-networks-it-cascais/)** Companies along the Linha, from Carcavelos to Guincho. - **[Oeiras](https://www.dataroad-it.com/en/managed-networks-it-oeiras/)** Lagoas Park, Taguspark and Quinta da Fonte. - **[Sintra](https://www.dataroad-it.com/en/sintra-msp-managed-networks-wifi-it/)** From Sintra Business Park to the SMEs of Cacém, Queluz and Mem Martins. - **[Barreiro](https://www.dataroad-it.com/en/managed-networks-it-barreiro/)** From the Baía do Tejo business park to companies in the town centre. - **[Setúbal](https://www.dataroad-it.com/en/setubal-msp-managed-networks-industry/)** Logistics and industry on the peninsula. - **[Leiria](https://www.dataroad-it.com/en/industrial-networks-managed-it-leiria/)** Moulds, plastics, glass and packaging, with networks on the factory floor. - **[Coimbra](https://www.dataroad-it.com/en/managed-networks-it-coimbra-central-portugal/)** Clinics, laboratories and biotechnology. - **[Porto](https://www.dataroad-it.com/en/managed-networks-it-porto/)** Planned projects and immediate remote response in Greater Porto. - **[Braga](https://www.dataroad-it.com/en/managed-networks-it-braga-minho/)** Exporting industry and technology companies. - **[Beja](https://www.dataroad-it.com/en/managed-networks-it-beja-alentejo/)** The Alentejo with planned visits and remote support without travel costs. - **[Faro and the Algarve](https://www.dataroad-it.com/en/managed-networks-it-faro-algarve/)** Remote monitoring and off-season prevention, so the high season runs without surprises. ## Is network infrastructure built to the same standard outside Lisbon? Yes. The method is the same on every project, from Alfragide to Beja, with our own team and certification delivered at the end of the works. ### Structured cabling Every [structured cabling](https://www.dataroad-it.com/en/structured-cabling-installation/) project starts with an on-site survey, before the quote. Outlets are counted against the future layout, the cable is CAT6 or CAT6A depending on distance and service life, and fibre optics link buildings where copper cannot reach. At the end, we deliver the [Fluke certification of every outlet](https://www.dataroad-it.com/en/certified-structured-cabling-report/) in a report. The works are carried out while the company keeps working: in phases, by zone and out of hours when there is no alternative. ### Business Wi-Fi [Business wireless networks](https://www.dataroad-it.com/en/business-wifi-installation/) start with on-site coverage measurement, never estimated from the floor plan. Cabled access points with PoE, Wi-Fi 6 and Wi-Fi 7, seamless roaming and a separate guest network. Because management is centralised, most fixes are made remotely. Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## What is guaranteed at any address? - **Single point of contact**: one number, one portal, one team. - **Immediate remote response**: by phone and secure remote access. - **On-site intervention**: scheduled according to the SLA when equipment needs hands-on work. - **Records**: every intervention is logged in the portal, with a searchable history. 11 years in the market, 232 clients, 1321 devices and more than 138 Ubiquiti sites under management and Top 5% SME certification (source: scoring.pt). Get to know [DataRoad and the way we work](https://www.dataroad-it.com/en/about-dataroad/). ## Frequently asked questions ### Do you charge for on-site visits? It depends on the plan. In Premium and Premium 365, on-site support is unlimited and included in the monthly fee, at any address covered by the contract. Essential, from €395 per month + VAT, is remote and phone support only, with no on-site visits. The right plan depends on how much of your operation needs physical intervention. ### We have offices in several cities. Do you cover them all? Yes. One contract, one SLA and one team replace a provider per city. Every address sits in the same portal, with the same intervention history and the same point of contact, which simplifies management and makes it easy to compare service levels between offices. ### How quickly do you get on site? The on-site arrival time is written into the SLA before signing and depends on distance and the severity of the incident. Most requests do not need a visit: they are resolved through secure remote access, with an immediate response. When a visit is needed, it is scheduled under the terms of the contract. ### What if we move premises? We handle the move end to end: planning, cabling and network in the new space, systems migration and go-live on day one. The installed network then stays under DataRoad's management on an IT Unlimited contract, with the same SLA as the company's other addresses. ### Do you need engineers in our city? No. DataRoad does not need offices or teams in every city to manage networks and IT: management is centralised, with monitoring and remote support. The team travels from Alfragide when the work requires physical presence, on a scheduled date and under the terms of the SLA. ### Do you serve companies outside Portugal? Yes. DataRoad provides remote support to companies in Europe and the US, to international companies based in Portugal and to teams with no physical office. The datacentre where international clients work has redundant internet connections, failover and power autonomy. Coverage already includes Paris. ## Next step: tell us where you are Give us the company's addresses and we will reply in writing with the response time and the proposal, with no commitment. [Request a proposal for my region](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Assistencia%20na%20minha%20zona). **More than 10 workstations · support contract · remote, on-site and phone support.** Call +351 211 459 950 * or write to sales@dataroad.pt. **Call to a Portuguese landline.* DataRoad. One Step Ahead of IT. News ## Projects delivered and news from DataRoad. [See all news →](https://www.dataroad-it.com/en/news/) [NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · IT Unlimited ## One StepAhead of IT. One fixed fee, one accountable partner and no budget surprises. The team that knows your operation in detail, every month. - **232** clients under management - **Top 5%** SMEs · scoring.pt - **5 ★** on Google · 52 reviews We do **IT** right. Contact ## Unpredictable IT costs and billable hours are a surprise every month. One fixed fee, unlimited support requests and an SLA in the contract. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/it-support-coverage-portugal/