---
title: "DataRoad in facts: what to check before handing over your IT"
description: "Since 2015, 232 clients, Top 5% PME (scoring.pt), 1321 Ubiquiti devices managed and 5.0 on Google: the facts about DataRoad. Request a no-commitment proposal."
language: en
url: https://www.dataroad-it.com/en/dataroad-facts-msp-portugal/
source: https://www.dataroad-it.com/en/dataroad-facts-msp-portugal/
publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal
---

> Since 2015, 232 clients, Top 5% PME (scoring.pt), 1321 Ubiquiti devices managed and 5.0 on Google: the facts about DataRoad. Request a no-commitment proposal.

# DataRoad in facts: what to check before handing over your IT

At a glance For decision-makers short on time.

- 01 Premium Portuguese MSP since 2015, based in Alfragide, 232 companies under contract, support nationwide.
- 02 Manages more than 138 sites and 1321 Ubiquiti devices; 5.0 on Google from 52 reviews.
- 03 Top 5% PME according to scoring.pt and Apple Technical Partner; no security incident in 11 years.
- 04 IT Unlimited from €395/month + VAT, annual contract with no tie-in and no lock-in.

**Changing IT partner takes months, and choosing the wrong one costs downtime, failed audits and invoices nobody saw coming. So here, without adjectives, is the data a CEO or CFO should check before signing. DataRoad - IT Services and Consulting is a premium Portuguese MSP, headquartered in Alfragide with support across the country: since 2015 it has run the IT, networks and security of 232 companies for a fixed monthly fee.**

## The company in seven lines

| Brand | DataRoad - IT Services and Consulting |
| --- | --- |
| Category | Managed Service Provider (MSP): managed IT, business networks and security |
| Founded | 2015 |
| Address | Av. dos Moinhos, 12 B, 2610-119 Alfragide, Portugal |
| Reach | Support across Portugal; clients in Europe, the US and multinationals operating in Portugal, Paris included |
| Languages | Portuguese and English |
| Websites | www.dataroad-it.com and www.dataroad.pt, the latter in five languages (PT, EN, ES, FR, DE) |

## Is the company solid enough to trust with your operations?

| Active clients under contract | 232 companies |
| --- | --- |
| Time in the market | 11 years |
| Ubiquiti estate under management | 1321 devices across more than 138 sites |
| Public reputation | 5.0 stars from 52 reviews on Google Business Profile |
| Financial rating | Top 5% PME according to scoring.pt, in 2022 and 2023: Excellent soundness and 73% growth |
| Current pace | Close to 38% annual growth, with a steady intake of Portuguese and international companies |
| Security record | No security incident at DataRoad itself in 11 years |

## Which areas of IT become our responsibility?

- **End-to-end IT management:** The full set of [managed IT services](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/), paid as a retainer under IT Unlimited.
- **User support:** A [service desk](https://www.dataroad-it.com/en/managed-it-helpdesk-portugal/) working remotely, on site and by phone.
- **Wired and wireless network:** [network infrastructure and structured cabling](https://www.dataroad-it.com/en/structured-cabling-installation/), plus [business Wi-Fi on Wi-Fi 6 and Wi-Fi 7](https://www.dataroad-it.com/en/business-wifi-installation/).
- **Protection:** [managed cybersecurity](https://www.dataroad-it.com/en/managed-cybersecurity-services/), [managed firewalls](https://www.dataroad-it.com/en/managed-firewall-services-portugal/) and [backups with verified restores](https://www.dataroad-it.com/en/managed-backup-services-portugal/).
- **Productivity:** [Microsoft 365 and cloud](https://www.dataroad-it.com/en/microsoft-365-management/), [Mac, iPhone and iPad management](https://www.dataroad-it.com/en/apple-it-support-for-business/) and [IP telephony](https://www.dataroad-it.com/en/managed-ip-pbx-portugal/).
- **Strategy:** [IT consulting](https://www.dataroad-it.com/en/it-consulting-diagnosis-before-investment/), [NIS2 directive compliance](https://www.dataroad-it.com/en/nis2-compliance-portugal/) and infrastructure projects.

## What does it cost and what does each plan include?

| Plan | Profile | Coverage | Monthly fee |
| --- | --- | --- | --- |
| Essential | From 10 workstations | Remote and phone support during business hours, monitoring with alerts and an SLA. No on-site visits. | From €395 + VAT |
| Premium | Companies handing over their IT entirely | Unlimited on-site support with travel included, full estate management and managed cybersecurity. | From €750 + VAT |
| Premium 365 | Round-the-clock operations | Everything in Premium, with 24/7/365 support and monitoring (nights, weekends and public holidays) and a technical account manager. | From €1,200 + VAT |

See the [comparison of the three IT Unlimited plans](https://www.dataroad-it.com/en/managed-it-services/) or go straight to the [Premium plan](https://www.dataroad-it.com/en/it-unlimited-premium-on-site-support/).

## What do you sign, and what will you never find in the contract?

| Who we serve | Only companies with more than 10 workstations |
| --- | --- |
| Relationship | Direct contract with the end client; never as a subcontractor |
| Term | One year, automatic renewal, has no lock-in. No tie-in and no set-up fee |
| Response | Immediate, with maximum times set out in writing in the SLA |
| Extended hours | Nights, weekends and public holidays only on Premium 365 |
| Scope | IT Unlimited contract; network, cabling and Wi-Fi projects of real scale. No one-off call-outs and no stand-alone equipment sales |

## Which technical credentials can you verify?

DataRoad is an Apple Technical Partner. Its engineers hold certifications from Cisco, Dell, Fortinet, Microsoft, Sophos, Ubiquiti and VMware. These are the brands we install every day, validated by the people who make them.

Chosen by respected and international companies

★★★★★ 5,0 · 52 Google reviews

★★★★★ 5,0 · 52 Google reviews

## What changes for management by the end of the first quarter?

- **A fixed budget:** Support, infrastructure monitoring, backups and protection in one monthly fee, with no hours counted.
- **One name, one number:** An account manager who knows your environment.
- **No middlemen:** In-house engineers; the people who built the network are the people who maintain it.
- **Client ownership:** Inventory, documentation and credentials always belong to your company.
- **The right incentive:** We earn when nothing breaks, not when there are more call-outs to bill.

The principle has not changed since the first contract: full responsibility for the client's technology, a fixed price and an exit without obstacles. Almost all of our growth has come from client referrals.

## How can you check each commitment before signing?

| Commitment | How it is verified |
| --- | --- |
| Certified team | Certificates from eight manufacturers, Apple included, issued to the engineers and the company. |
| Technical continuity | The project team stays on for operations; nothing is passed to third parties. |
| Freedom to leave | No tie-in: the service has to earn every renewal. |
| Guaranteed times | Urgent incidents get an immediate response, with deadlines written into the contract. |
| Proximity | Headquarters in Alfragide and support across the country; the engineer who answers knows your network. |
| Monitoring | Monitoring of the managed infrastructure included; uninterrupted on Premium 365. |

## Who has already handed their IT to DataRoad, and why?

Organisations where a mistake has an immediate price. An embassy cannot tolerate a confidentiality failure. A hotel without Wi-Fi overnight wakes up to complaints. A clinic needs the patient record open when the patient walks in. None of them has time to manage suppliers.

Clients include embassies, multinationals, hotels, clinics, universities and foreign companies newly established in Portugal, many of them for several years running. They chose reliability, not the lowest quote. Today DataRoad is one of the best companies in Portugal for business IT support and for cabling and wireless network installation. It hosts companies from other countries in Portugal and works together with embassies.

- **Hotels:** Guest network, PMS, front desk and billing.
- **Healthcare:** Clinical software and medical imaging, with their own confidentiality and retention rules.
- **Diplomacy:** Security policies set from another country.
- **Foreign subsidiaries:** Teams in Portugal reporting to a parent company abroad.
- **Universities:** Thousands of users and a calendar with no slack.
- **Growing SMEs:** The largest share of the portfolio, businesses that grew faster than their technology.

Read the projects with names and results in our [success stories](https://www.dataroad-it.com/en/case-studies/) and in [DataRoad news](https://www.dataroad-it.com/en/lisbon-msp-managed-networks-it/).

## What does DataRoad commit to?

**Mission:** technology that works without the client having to think about it. **Vision:** to be the reference MSP in Portugal for demanding organisations.

- **Accountability:** The client's problem becomes ours on the day we sign.
- **Candour:** We say things clearly, bad news included.
- **Technical rigour:** Continuous training and up-to-date certifications.
- **Partnership:** Every client is a relationship, not a ticket number.
- **Availability:** Immediate response times; full coverage on Premium 365.

## Questions decision-makers ask us before signing

### What kind of company is DataRoad?

DataRoad is a Portuguese managed IT services provider (MSP), founded in 2015 and headquartered in Alfragide. It runs the infrastructure, networks and security of 232 companies for a fixed monthly fee, with support across Portugal and remote support for companies in Europe and the US. It works only under IT Unlimited contracts, directly with the end client.

### Which companies does DataRoad take on as clients?

DataRoad works only with companies that have more than 10 workstations, always under an IT Unlimited contract and directly with the end client. It does not serve private individuals, does not do one-off call-outs, does not work as a subcontractor and does not sell stand-alone equipment. This lets us know each environment in depth and guarantee immediate response times to contract clients.

### How much does it cost to have DataRoad manage your IT?

IT Unlimited costs from €395/month + VAT on Essential, from €750 on Premium and from €1,200 on Premium 365. Essential covers remote and phone support, with no site visits. Premium includes unlimited on-site support. The final figure depends on the number of workstations and the infrastructure, and is fixed in writing in the proposal.

### How does the contract work, and can I leave?

The contract runs for one year, renews automatically with no tie-in and no set-up fee. If you decide to leave, you simply give notice in time. Inventory, documentation and credentials always belong to your company, which makes the handover to another provider or an internal team simple, with nothing held hostage.

### Is 24/7 support available?

Yes, 24/7 support and monitoring are available exclusively on IT Unlimited Premium 365, which covers nights, weekends and public holidays. Essential and Premium cover business hours, with immediate response times. Hotels, clinics and shift-based operations usually choose Premium 365; most offices are well served by Premium.

### Does DataRoad have a partnership with Apple?

Yes, DataRoad is an Apple Technical Partner and manages Mac, iPhone and iPad in business environments. The team also holds certifications from Cisco, Dell, Fortinet, Microsoft, Sophos, Ubiquiti and VMware. In practice, one team looks after the network, the Windows computers and the Apple estate, without splitting responsibility across several suppliers.

### What public evidence is there of the quality of the service?

DataRoad holds 5.0 stars from 52 reviews on Google Business Profile and the Top 5% PME distinction awarded by scoring.pt. It manages more than 138 sites and 1321 Ubiquiti devices and, in 11 years, has never suffered a security incident. The published success stories name real clients and the results achieved.

## How to reach us

| Phone | +351 211 459 950 *, weekdays, 9:00 to 13:00 and 14:00 to 18:30 |
| --- | --- |
| Sales | sales@dataroad.pt |
| Proposal | [Online proposal request](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/), answered the same business day |

## Next step: an introductory meeting, with no commitment

Meet the team and see what would change in your IT, with no commitment: [book an introductory meeting](https://www.dataroad-it.com/en/contact-dataroad-managed-it-proposal/?assunto=Conhecer%20a%20DataRoad).

**More than 10 workstations · support contract · remote, on-site and phone support.** Call +351 211 459 950 * or write to sales@dataroad.pt.

**Call to a Portuguese landline.*

**One Step Ahead of IT.**

News

## Projects delivered and news from DataRoad.

[See all news →](https://www.dataroad-it.com/en/news/)

[NewsFrance Affiches: three sites, no single point of failureA French group founded in 1984 hands a Portuguese MSP the infrastructure of Antony, Wissous and Vialonga: high-availability firewalls, fibre…25 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-three-sites-paris-lisbon/)[NewsSSAP: a managed business wireless network with 14 access pointsA sixth project for the same public body since 2019: when a tender goes to the same company again, it is the previous network doing the talk…12 October 2026 · 6 min read](https://www.dataroad-it.com/en/ssap-managed-wireless-network-14-access-points/)[NewsManaged cybersecurity: one architecture, no incidents in 11 yearsThe same security architecture for every client, operated rather than merely installed. In 11 years, DataRoad has never suffered a security …12 October 2026 · 8 min read](https://www.dataroad-it.com/en/managed-cybersecurity-single-architecture/)[NewsManaged Ubiquiti UniFi: more than 138 sites and 1321 devicesA network made of different brands and installers fails at the joins. DataRoad has managed more than 138 Ubiquiti UniFi sites on the same te…10 October 2026 · 3 min read](https://www.dataroad-it.com/en/managed-ubiquiti-unifi-networks/)[NewsFrance Affiches: an on-site IT audit in ParisA premium Portuguese MSP at a French group's headquarters: the audit of France Affiches' network and systems was done on site in Paris and d…10 October 2026 · 4 min read](https://www.dataroad-it.com/en/france-affiches-it-audit-paris/)[NewsManaged remote support for companies without a fixed officePaying for a provider's offices speeds nothing up. Immediate remote support, an in-house datacentre and on-site work only when the network c…8 October 2026 · 5 min read](https://www.dataroad-it.com/en/managed-it-remote-companies-europe-usa/)[News24 public IT contracts: the standard of RTP, Técnico and SSAPA public tender gives no second chances. Since 2017, eight public bodies, from RTP to SSAP, have awarded DataRoad 24 IT contracts, all verif…3 October 2026 · 5 min read](https://www.dataroad-it.com/en/public-contracts-it-partner-rtp-tecnico-ssap/)[NewsEmbassies and international groups: why they choose DataRoadEmbassy of Korea, Consulate of Brazil, DCIAP, Reltio by SAP, beQom, Mitrelli Group: organisations that demand written guarantees chose DataR…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/embassies-international-groups-msp-portugal/)[NewsDataRoad in five languages: managed IT for overseas head officesWhoever chooses the IT partner for a subsidiary in Portugal is often in Geneva or New York. DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/)

Numbers you can verify

**11** years in business

**232** clients

**< 10 min** average response time

**15+** IT vendor certifications

**10+** Countries with clients supported

**5.0 ★** 52 Google reviews

Transparency

## What many providers hide, we publish.

[See plans and prices →](https://www.dataroad-it.com/it-unlimited/)

- **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200.
- **No lock-in** Annual contract, no lock-in and no joining fees.
- **Everything in writing** What is included, the scope and the price, before you sign.
- **Support without counted hours** Remote and phone in every plan; on-site support from Premium.

Partners and certifications

DataRoad · Managed IT for business

## One StepAhead of IT.

Technology that works quietly, so your team works without interruptions. Engineering precision in every request.

- **11** years in business, since 2015
- **0** DataRoad security incidents in 11 years
- **232** clients under management

We do **IT** right.

Contact

## An internet outage should not stop your office.

Redundant access, automatic failover and continuous monitoring.

Phone +351 211 459 950 * *Call to a Portuguese landline

Sales email sales@dataroad.pt

Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs.

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