--- title: "Business data recovery | DataRoad IT" description: "Server down, RAID failed or files encrypted? DataRoad recovers business data from a block-level image and verifies every file. No-commitment proposal." language: en url: https://www.dataroad-it.com/en/business-data-recovery-servers-raid-nas/ source: https://www.dataroad-it.com/en/business-data-recovery-servers-raid-nas/ publisher: DataRoad IT (DataRoad - IT Services and Consulting), Portugal --- > Server down, RAID failed or files encrypted? DataRoad recovers business data from a block-level image and verifies every file. No-commitment proposal. # Business data recovery: servers, RAID, NAS and ransomware At a glance For decision-makers short on time. - 01 DataRoad recovers data from servers, RAID, NAS, workstations and environments hit by ransomware. - 02 We always work from a block-level image; the original disk stays untouched. - 03 Physical damage goes to a partner lab, with coordination and verification by DataRoad. - 04 A service for companies under an IT Unlimited contract; we do not serve private individuals. **A server that will not boot, a RAID that has lost its second disk or folders encrypted by ransomware stop invoicing, block processes and put legal obligations at risk, and the first few hours decide whether it is a scare or a permanent loss. DataRoad - IT Services and Consulting recovers business data from servers, RAID arrays, NAS, workstations and systems hit by ransomware, always working from a block-level image, and returns verified files to production. The service is reserved for companies with an IT Unlimited contract.** ## What should you do in the first minutes, before calling us? - **Cut power to the equipment:** a failing disk that keeps spinning degrades and can overwrite what is recoverable. If you hear clicking or strange noises, switch off now. - **No recovery software on the disk itself:** installing it writes data exactly where the blocks to be saved are. - **Avoid automatic repairs:** chkdsk or "repair volume" on damaged sectors almost always makes things worse. - **With ransomware, isolate without switching off:** take the machine off the network; do not pay or talk to the attackers before measuring the scope of the encryption and the state of the backups. ## Which failures can DataRoad reverse? | Situation | Usual cause | DataRoad intervention | | --- | --- | --- | | Server will not boot | Controller, boot sector, file system or configuration; the data is, as a rule, intact | Disks mounted in a controlled environment, extraction and service restored without touching the originals | | RAID degraded or with two failed disks | RAID 5 tolerates one disk; with the second, the volume disappears, and the first had failed weeks earlier without warning | Array rebuilt from images, never on the source disks | | Ransomware | Shared folders and servers encrypted | Scope measured, variant identified, copies and versions analysed, rebuild from the last clean state | | Backups that will not restore | Missing volumes, shorter retention than assumed, destination also encrypted | Rescue of what exists and a backup routine left working and tested | | Laptops, workstations and external drives | Deletion, formatting, lost partitions, damaged system | Fast action, because on SSDs TRIM reduces the chances within a short time | In a ransomware attack we also tackle the source, in parallel: the entry point, the credentials used and what to close so it does not happen again. ## When does a case have to go to a lab? When there is physical damage. Scratched platters, broken read heads, burnt electronics or a clicking disk require opening in a clean room; handling them outside that environment reduces the odds. DataRoad does not have a clean room and tells you so straight away. We refer you to partner laboratories and manage the process: preparing the shipment, technical follow-up, checking what comes back and integrating the information into your systems. We do not charge for attempts we know we should not make. Chosen by respected and international companies ★★★★★ 5,0 · 52 Google reviews ★★★★★ 5,0 · 52 Google reviews ## How does the recovery work, step by step? - **Written assessment:** what can be recovered, with what probability and at what price, with no commitment up to that stage. - **Image before anything else:** we work on the block-level copy; the original media is preserved for another attempt, by us or by others. - **Extraction and proof:** we open the files to confirm they work, rather than handing over an unchecked list. - **Back to production:** the information returns to the right place and, if needed, we rebuild the server or volume. - **Root cause:** we explain what failed and what changes from now on, the step almost everyone skips. ## How do you avoid needing this service again? Every recovery is the price of prevention that did not exist. With [IT Unlimited](https://www.dataroad-it.com/en/managed-it-services/), backups are monitored and put to the test with real restores, and monitoring detects a degrading disk weeks before it stops. Replacing a disk in time costs a small fraction of a recovery. - **Managed backups:** Automatic and tested, so you do not depend on emergencies: [managed backup](https://www.dataroad-it.com/en/managed-backup-services-portugal/). - **Continuity plan:** RPO and RTO signed in a [disaster recovery plan](https://www.dataroad-it.com/en/disaster-recovery-services-portugal/). - **Contracted priority:** Top priority on critical incidents, defined in the [service levels (SLA)](https://www.dataroad-it.com/en/managed-it-sla-portugal/). - **A barrier against ransomware:** Part of [managed cybersecurity](https://www.dataroad-it.com/en/managed-cybersecurity-services/). To go further, read the guide to [the first hours after data loss](https://www.dataroad-it.com/en/data-loss-first-hour-response-protocol/). ## Frequently asked questions about business data recovery ### How long does data recovery take? A logical failure on a server or RAID is normally resolved the same day or the next. When there is physical damage and the media has to go to a lab, allow from a few days up to two weeks. The initial assessment arrives within a few hours and tells you in writing what we expect to recover, how likely it is and how long it will take, before any decision. ### How much does data recovery cost? Logical recovery carried out by DataRoad has a predictable cost, quoted after the assessment. Clean-room recovery, carried out by a partner lab, is considerably more expensive and depends on the physical condition of the media. Either way, the price is known before work starts, and we do not charge for attempts we know should not be made. ### Do you guarantee recovery of 100% of the data? No, nobody can honestly guarantee 100%. With a recent logical failure and equipment switched off in time, the recovery rate is very high. On an SSD after deletion, or a disk that kept running with damaged sectors, it may be partial. We tell you what we expect to recover before accepting the job. ### Ransomware also encrypted the backups. What now? Recovery may still be possible, but this case proves that a backup on the same network is not protection. We look for versions out of the attack's reach, such as cloud retention, snapshots or previous versions, and assess what can be rebuilt from other sources. In parallel we close the entry point and then redesign the backup architecture. ### Do we need a contract with DataRoad? Yes, data recovery is provided within an IT Unlimited contract, for companies with more than 10 workstations. We do not do one-off jobs or sell stand-alone equipment, because we take full responsibility for the client's environment, including the backups that stop it happening again. The contract is annual and no tie-in. ### Do you help private individuals or personal devices? No, DataRoad works only with companies and does not recover data from personal devices. For privately owned disks, laptops or phones, we refer you to specialist labs that deal directly with individuals. This rule lets us give full priority to companies under contract, where every hour of downtime has a direct cost to the business. Data recovery is part of [DataRoad's managed IT services](https://www.dataroad-it.com/en/managed-it-services-networks-security-cloud/). ## Next step: a frank assessment, before any more attempts Do not risk any further operations on the equipment. We will tell you clearly whether the case is ours or a lab's and prepare a no-commitment proposal so that this does not happen again. **More than 10 workstations · support contract · remote, on-site and telephone support.** Call **+351 211 459 950 *** or write to sales@dataroad.pt. **Call to a Portuguese landline.* News ## Projects delivered and news from DataRoad. 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DataRoad's website now speaks the language of th…12 September 2026 · 4 min read](https://www.dataroad-it.com/en/managed-it-services-five-languages/) Numbers you can verify **11** years in business **232** clients **< 10 min** average response time **15+** IT vendor certifications **10+** Countries with clients supported **5.0 ★** 52 Google reviews Transparency ## What many providers hide, we publish. [See plans and prices →](https://www.dataroad-it.com/it-unlimited/) - **Prices upfront** Essential from €395/month + VAT, Premium from €750 and Premium 365 from €1,200. - **No lock-in** Annual contract, no lock-in and no joining fees. - **Everything in writing** What is included, the scope and the price, before you sign. - **Support without counted hours** Remote and phone in every plan; on-site support from Premium. Partners and certifications DataRoad · Managed cybersecurity ## One StepAhead of IT. Security is proven over years, not promises. Managed firewalls, MFA, endpoint protection and tested backups, the same standard for every client. - **232** companies protected - **11** years in business, since 2015 - **5 ★** on Google · 52 reviews We do **IT** right. Contact ## Operational continuity is not luck. It is method and contract. IT Unlimited reduces risk and shows in writing what changed. Phone +351 211 459 950 * *Call to a Portuguese landline Sales email sales@dataroad.pt Headquarters Avenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal More than 10 workstations · support contract · remote, on-site and phone support DataRoad works only for companies under an IT Unlimited contract. We do not take subcontracted work or one-off call-outs. --- Versão HTML desta página: https://www.dataroad-it.com/en/business-data-recovery-servers-raid-nas/