{"id":6629,"date":"2021-06-24T16:50:00","date_gmt":"2021-06-24T16:50:00","guid":{"rendered":"https:\/\/www.dataroad.pt\/?p=6629"},"modified":"2026-10-26T19:45:04","modified_gmt":"2026-10-26T19:45:04","slug":"offentlicher-auftrag-2021-massama-monte-abraao","status":"publish","type":"post","link":"https:\/\/www.dataroad.pt\/de\/manutencao-informatica\/contrato-publico-2021-massama-monte-abraao\/","title":{"rendered":"\u00d6ffentlicher Auftrag 2021: Massam\u00e1 e Monte Abra\u00e3o verl\u00e4ngert Vertrag mit DataRoad"},"content":{"rendered":"<p><strong>Contrato p\u00fablico 2021: Massam\u00e1 e Monte Abra\u00e3o<\/strong>: <!-- dr-visual --><\/p>\n<p class=\"dr-meta\">2 min de leitura \u00b7 DataRoad<\/p>\n<div class=\"dr-toc\">\n<p class=\"dr-t\">Neste artigo<\/p>\n<ol>\n<li><a href=\"#s-gestao-do-parque-informatico-da-autarquia\">Gest\u00e3o do parque inform\u00e1tico da autarquia<\/a><\/li>\n<li><a href=\"#s-porque-e-que-a-gestao-de-parque-informatico-e-dife\">Porque \u00e9 que a gest\u00e3o de parque inform\u00e1tico \u00e9 diferente de suporte\u2026<\/a><\/li>\n<li><a href=\"#s-servicos-de-manutencao-informatica-para-o-setor-pu\">Servi\u00e7os de manuten\u00e7\u00e3o inform\u00e1tica para o setor p\u00fablico<\/a><\/li>\n<li><a href=\"#s-beneficios-para-o-cliente\">Benef\u00edcios para o cliente<\/a><\/li>\n<li><a href=\"#s-faq-perguntas-frequentes\">Perguntas frequentes<\/a><\/li>\n<\/ol>\n<\/div>\n<p>Num segundo contrato com a <strong>Uni\u00e3o das Freguesias de Massam\u00e1 e Monte Abra\u00e3o<\/strong>, a DataRoad foi selecionada por via de <strong>contrato p\u00fablico<\/strong> para assegurar a manuten\u00e7\u00e3o inform\u00e1tica de todo o parque inform\u00e1tico da autarquia, complementando os servi\u00e7os de consultadoria j\u00e1 prestados.<\/p>\n<div class=\"dr-ficha\">\n<p class=\"dr-t\">Ficha do projeto<\/p>\n<dl>\n<dt>Cliente<\/dt>\n<dd>Uni\u00e3o das Freguesias de Massam\u00e1 e Monte Abra\u00e3o<\/dd>\n<dt>Setor<\/dt>\n<dd>Setor p\u00fablico<\/dd>\n<dt>Interven\u00e7\u00e3o<\/dt>\n<dd>Rede wireless empresarial \u00b7 Firewall e seguran\u00e7a \u00b7 Servidores e infraestrutura \u00b7 Suporte IT Unlimited<\/dd>\n<dt>Ano<\/dt>\n<dd>2021<\/dd>\n<\/dl>\n<\/div>\n<h2 id=\"s-gestao-do-parque-informatico-da-autarquia\">Gest\u00e3o do parque inform\u00e1tico da autarquia<\/h2>\n<p>Este contrato foca-se especificamente na manuten\u00e7\u00e3o cont\u00ednua de todos os equipamentos e sistemas que comp\u00f5em o parque inform\u00e1tico da Uni\u00e3o de Freguesias, distribu\u00eddo por diferentes localiza\u00e7\u00f5es geogr\u00e1ficas:<\/p>\n<ul>\n<li><strong>Manuten\u00e7\u00e3o inform\u00e1tica permanente<\/strong> de postos de trabalho e servidores;<\/li>\n<li><strong>Gest\u00e3o de redes wireless<\/strong> e equipamentos de impress\u00e3o em cada servi\u00e7o;<\/li>\n<li><strong>Gest\u00e3o da conectividade \u00e0 internet<\/strong> de todas as instala\u00e7\u00f5es;<\/li>\n<li><strong>Monitoriza\u00e7\u00e3o, suporte remoto, alarm\u00edstica e reporting 24&#215;7, 365 dias por ano (Premium 365).<\/strong><\/li>\n<\/ul>\n<h2 id=\"s-porque-e-que-a-gestao-de-parque-informatico-e-dife\">Porque \u00e9 que a gest\u00e3o de parque inform\u00e1tico \u00e9 diferente de suporte pontual<\/h2>\n<p>Gerir um parque inform\u00e1tico n\u00e3o se resume a resolver avarias \u00e0 medida que surgem \u2014 implica manter um invent\u00e1rio atualizado de equipamentos, planear substitui\u00e7\u00f5es antes do fim de vida \u00fatil, aplicar atualiza\u00e7\u00f5es de seguran\u00e7a de forma consistente em todos os postos e garantir que cada localiza\u00e7\u00e3o da autarquia opera com o mesmo n\u00edvel de fiabilidade.<\/p>\n<p>Este modelo de gest\u00e3o cont\u00ednua reduz o n\u00famero de incidentes cr\u00edticos, porque muitos problemas s\u00e3o identificados e corrigidos atrav\u00e9s de monitoriza\u00e7\u00e3o proativa antes de afetarem os utilizadores ou o atendimento ao p\u00fablico.<\/p>\n<h2 id=\"s-servicos-de-manutencao-informatica-para-o-setor-pu\">Servi\u00e7os de manuten\u00e7\u00e3o inform\u00e1tica para o setor p\u00fablico<\/h2>\n<p>A DataRoad presta servi\u00e7os de manuten\u00e7\u00e3o de parque inform\u00e1tico adaptados \u00e0s necessidades de organismos p\u00fablicos com m\u00faltiplas localiza\u00e7\u00f5es:<\/p>\n<ul>\n<li>Gest\u00e3o e manuten\u00e7\u00e3o preventiva de postos de trabalho e servidores;<\/li>\n<li>Consultadoria inform\u00e1tica e planeamento de renova\u00e7\u00e3o de equipamento;<\/li>\n<li>Gest\u00e3o de <a href=\"https:\/\/www.dataroad.pt\/redes-cablagem-informatica\/\">redes inform\u00e1ticas<\/a> e infraestrutura de rede;<\/li>\n<li>Suporte inform\u00e1tico local, remoto e telef\u00f3nico permanente.<\/li>\n<\/ul>\n<h2 id=\"s-beneficios-para-o-cliente\">Benef\u00edcios para o cliente<\/h2>\n<ul>\n<li>Parque inform\u00e1tico gerido de forma consistente em todas as localiza\u00e7\u00f5es;<\/li>\n<li>Redu\u00e7\u00e3o de avarias atrav\u00e9s de manuten\u00e7\u00e3o preventiva e monitoriza\u00e7\u00e3o cont\u00ednua;<\/li>\n<li>Suporte dispon\u00edvel 24&#215;7, 365 dias por ano (Premium 365);<\/li>\n<li>Equipa especializada e certificada por diversos fabricantes na \u00e1rea inform\u00e1tica.<\/li>\n<\/ul>\n<p>A DataRoad agradece \u00e0 Uni\u00e3o das Freguesias de Massam\u00e1 e Monte Abra\u00e3o a prefer\u00eancia pelos nossos produtos e servi\u00e7os de consultadoria inform\u00e1tica, assist\u00eancia inform\u00e1tica e gest\u00e3o e manuten\u00e7\u00e3o de redes inform\u00e1ticas.<br \/>\n<!-- dr-relacionados --><\/p>\n<h2>Outros projetos da DataRoad<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.dataroad.pt\/manutencao-informatica\/clinica-lambert-unlimited-unidade-corroios\/\">Cl\u00ednica Lambert: IT Unlimited na nova unidade de Corroios<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/manutencao-informatica\/assistencia-informatica-it-unlimited-empresas\/\">Assist\u00eancia inform\u00e1tica IT Unlimited para empresas<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/cablagem-de-rede-informatica\/restream-rede-escritorio-portugal-unlimited\/\">ReStream: rede do novo escrit\u00f3rio em Portugal e IT Unlimited<\/a><\/li>\n<li><a href=\"https:\/\/www.dataroad.pt\/manutencao-informatica\/clinica-do-lambert-it-unlimited-manutencao\/\">Cl\u00ednica do Lambert: IT Unlimited e manuten\u00e7\u00e3o total da rede<\/a><\/li>\n<\/ul>\n<p>Veja todos os <a href=\"https:\/\/www.dataroad.pt\/casos-de-sucesso\/\">casos de sucesso da DataRoad<\/a> e as <a href=\"https:\/\/www.dataroad.pt\/noticias\/\">not\u00edcias e projetos<\/a>.<\/p>\n<p class=\"dr-service-cta\"><strong>Precisa de suporte inform\u00e1tico de confian\u00e7a?<\/strong> A DataRoad oferece assist\u00eancia e helpdesk inform\u00e1tico para empresas, com resposta r\u00e1pida e sem letra pequena. <a href=\"https:\/\/www.dataroad.pt\/suporte-informatico-empresas\/\">Conhe\u00e7a os nossos servi\u00e7os de assist\u00eancia inform\u00e1tica<\/a>.<\/p>\n<div class=\"dr-cta\"><a href=\"https:\/\/www.dataroad.pt\/redes-wireless-instalacao\/\"><span class=\"dr-t\">Precisa de WiFi empresarial que n\u00e3o falha?<\/span><span class=\"dr-s\">Estudo de cobertura, WiFi 6 e WiFi 7, rede de visitantes isolada e gest\u00e3o centralizada.<\/span><span class=\"dr-b\">Ver servi\u00e7o<\/span><\/a><\/div>\n<p><!--dr-faq2-start--><\/p>\n<h2 id=\"s-faq-perguntas-frequentes\"><strong>FAQ \u2014 Perguntas frequentes<\/strong><\/h2>\n<p><strong>O que inclui a gest\u00e3o do parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o?<\/strong><br \/>Inclui a manuten\u00e7\u00e3o permanente de postos de trabalho e servidores, a gest\u00e3o de redes wireless e equipamentos de impress\u00e3o, a gest\u00e3o da conectividade \u00e0 internet e a monitoriza\u00e7\u00e3o, suporte remoto, alarm\u00edstica e reporting.<\/p>\n<p><strong>Qual a diferen\u00e7a entre gest\u00e3o de parque inform\u00e1tico e suporte pontual?<\/strong><br \/>Gerir um parque inform\u00e1tico implica manter um invent\u00e1rio atualizado e planear substitui\u00e7\u00f5es antes do fim de vida dos equipamentos, em vez de apenas resolver avarias \u00e0 medida que surgem.<\/p>\n<p><strong>A monitoriza\u00e7\u00e3o 24 horas por dia est\u00e1 inclu\u00edda?<\/strong><br \/>A monitoriza\u00e7\u00e3o, o suporte remoto, a alarm\u00edstica e o reporting 24&#215;7, 365 dias por ano, correspondem ao plano Premium 365, referido neste contrato. Este n\u00edvel de servi\u00e7o \u00e9 exclusivo desse plano.<\/p>\n<p><strong>A DataRoad gere parques inform\u00e1ticos distribu\u00eddos por v\u00e1rias localiza\u00e7\u00f5es?<\/strong><br \/>Sim. A DataRoad gere o parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, distribu\u00eddo por diferentes localiza\u00e7\u00f5es geogr\u00e1ficas, num \u00fanico contrato de assist\u00eancia IT Unlimited.<\/p>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"O que inclui a gest\u00e3o do parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Inclui a manuten\u00e7\u00e3o permanente de postos de trabalho e servidores, a gest\u00e3o de redes wireless e equipamentos de impress\u00e3o, a gest\u00e3o da conectividade \u00e0 internet e a monitoriza\u00e7\u00e3o, suporte remoto, alarm\u00edstica e reporting.\"}},{\"@type\":\"Question\",\"name\":\"Qual a diferen\u00e7a entre gest\u00e3o de parque inform\u00e1tico e suporte pontual?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Gerir um parque inform\u00e1tico implica manter um invent\u00e1rio atualizado e planear substitui\u00e7\u00f5es antes do fim de vida dos equipamentos, em vez de apenas resolver avarias \u00e0 medida que surgem.\"}},{\"@type\":\"Question\",\"name\":\"A monitoriza\u00e7\u00e3o 24 horas por dia est\u00e1 inclu\u00edda?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A monitoriza\u00e7\u00e3o, o suporte remoto, a alarm\u00edstica e o reporting 24x7, 365 dias por ano, correspondem ao plano Premium 365, referido neste contrato. 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A DataRoad gere o parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, distribu\u00eddo por diferentes localiza\u00e7\u00f5es geogr\u00e1ficas, num \u00fanico contrato de assist\u00eancia IT Unlimited.\"}}]}<\/script><br \/>\n<script type=\"application\/json\" id=\"dr-faq-i18n\">{\"en\":{\"FAQ \u2014 Perguntas frequentes\":\"FAQ \u2014 Frequently asked questions\",\"Perguntas frequentes\":\"Frequently asked questions\",\"O que inclui a gest\u00e3o do parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o?\":\"What does managing the IT estate of the Massam\u00e1 e Monte Abra\u00e3o parish union include?\",\"Inclui a manuten\u00e7\u00e3o permanente de postos de trabalho e servidores, a gest\u00e3o de redes wireless e equipamentos de impress\u00e3o, a gest\u00e3o da conectividade \u00e0 internet e a monitoriza\u00e7\u00e3o, suporte remoto, alarm\u00edstica e reporting.\":\"It includes permanent maintenance of workstations and servers, management of wireless networks and printing equipment, management of internet connectivity, and monitoring, remote support, alerting and reporting.\",\"Qual a diferen\u00e7a entre gest\u00e3o de parque inform\u00e1tico e suporte pontual?\":\"What is the difference between IT estate management and one-off support?\",\"Gerir um parque inform\u00e1tico implica manter um invent\u00e1rio atualizado e planear substitui\u00e7\u00f5es antes do fim de vida dos equipamentos, em vez de apenas resolver avarias \u00e0 medida que surgem.\":\"Managing an IT estate means keeping an up-to-date inventory and planning replacements before equipment reaches end of life, rather than only fixing faults as they arise.\",\"A monitoriza\u00e7\u00e3o 24 horas por dia est\u00e1 inclu\u00edda?\":\"Is round-the-clock monitoring included?\",\"A monitoriza\u00e7\u00e3o, o suporte remoto, a alarm\u00edstica e o reporting 24x7, 365 dias por ano, correspondem ao plano Premium 365, referido neste contrato. Este n\u00edvel de servi\u00e7o \u00e9 exclusivo desse plano.\":\"Monitoring, remote support, alerting and reporting 24x7, 365 days a year, correspond to the Premium 365 plan mentioned in this contract. This service level is exclusive to that plan.\",\"A DataRoad gere parques inform\u00e1ticos distribu\u00eddos por v\u00e1rias localiza\u00e7\u00f5es?\":\"Does DataRoad manage IT estates spread across several locations?\",\"Sim. A DataRoad gere o parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, distribu\u00eddo por diferentes localiza\u00e7\u00f5es geogr\u00e1ficas, num \u00fanico contrato de assist\u00eancia IT Unlimited.\":\"Yes. DataRoad manages the IT estate of the Massam\u00e1 e Monte Abra\u00e3o parish union, spread across different geographic locations, under a single IT Unlimited support contract.\"},\"es\":{\"FAQ \u2014 Perguntas frequentes\":\"FAQ \u2014 Preguntas frecuentes\",\"Perguntas frequentes\":\"Preguntas frecuentes\",\"O que inclui a gest\u00e3o do parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o?\":\"Qu\u00e9 incluye la gesti\u00f3n del parque inform\u00e1tico de la Uni\u00f3n de Freguesias de Massam\u00e1 e Monte Abra\u00e3o?\",\"Inclui a manuten\u00e7\u00e3o permanente de postos de trabalho e servidores, a gest\u00e3o de redes wireless e equipamentos de impress\u00e3o, a gest\u00e3o da conectividade \u00e0 internet e a monitoriza\u00e7\u00e3o, suporte remoto, alarm\u00edstica e reporting.\":\"Incluye el mantenimiento permanente de puestos de trabajo y servidores, la gesti\u00f3n de redes wireless y equipos de impresi\u00f3n, la gesti\u00f3n de la conectividad a internet y la monitorizaci\u00f3n, soporte remoto, alarm\u00edstica y reporting.\",\"Qual a diferen\u00e7a entre gest\u00e3o de parque inform\u00e1tico e suporte pontual?\":\"Cu\u00e1l es la diferencia entre gesti\u00f3n de parque inform\u00e1tico y soporte puntual?\",\"Gerir um parque inform\u00e1tico implica manter um invent\u00e1rio atualizado e planear substitui\u00e7\u00f5es antes do fim de vida dos equipamentos, em vez de apenas resolver avarias \u00e0 medida que surgem.\":\"Gestionar un parque inform\u00e1tico implica mantener un inventario actualizado y planificar sustituciones antes del fin de vida de los equipos, en lugar de solo resolver aver\u00edas a medida que surgen.\",\"A monitoriza\u00e7\u00e3o 24 horas por dia est\u00e1 inclu\u00edda?\":\"Est\u00e1 incluida la monitorizaci\u00f3n las 24 horas?\",\"A monitoriza\u00e7\u00e3o, o suporte remoto, a alarm\u00edstica e o reporting 24x7, 365 dias por ano, correspondem ao plano Premium 365, referido neste contrato. Este n\u00edvel de servi\u00e7o \u00e9 exclusivo desse plano.\":\"La monitorizaci\u00f3n, el soporte remoto, la alarm\u00edstica y el reporting 24x7, 365 d\u00edas al a\u00f1o, corresponden al plan Premium 365, mencionado en este contrato. Este nivel de servicio es exclusivo de ese plan.\",\"A DataRoad gere parques inform\u00e1ticos distribu\u00eddos por v\u00e1rias localiza\u00e7\u00f5es?\":\"Gestiona DataRoad parques inform\u00e1ticos distribuidos en varias ubicaciones?\",\"Sim. A DataRoad gere o parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, distribu\u00eddo por diferentes localiza\u00e7\u00f5es geogr\u00e1ficas, num \u00fanico contrato de assist\u00eancia IT Unlimited.\":\"S\u00ed. DataRoad gestiona el parque inform\u00e1tico de la Uni\u00f3n de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, distribuido en diferentes ubicaciones geogr\u00e1ficas, en un \u00fanico contrato de asistencia IT Unlimited.\"},\"fr\":{\"FAQ \u2014 Perguntas frequentes\":\"FAQ \u2014 Questions fr\u00e9quentes\",\"Perguntas frequentes\":\"Questions fr\u00e9quentes\",\"O que inclui a gest\u00e3o do parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o?\":\"Que comprend la gestion du parc informatique de l'Union de Freguesias de Massam\u00e1 e Monte Abra\u00e3o ?\",\"Inclui a manuten\u00e7\u00e3o permanente de postos de trabalho e servidores, a gest\u00e3o de redes wireless e equipamentos de impress\u00e3o, a gest\u00e3o da conectividade \u00e0 internet e a monitoriza\u00e7\u00e3o, suporte remoto, alarm\u00edstica e reporting.\":\"Elle comprend la maintenance permanente des postes de travail et des serveurs, la gestion des r\u00e9seaux wireless et des \u00e9quipements d'impression, la gestion de la connectivit\u00e9 internet ainsi que la surveillance, le support \u00e0 distance, les alertes et le reporting.\",\"Qual a diferen\u00e7a entre gest\u00e3o de parque inform\u00e1tico e suporte pontual?\":\"Quelle diff\u00e9rence entre gestion de parc informatique et support ponctuel ?\",\"Gerir um parque inform\u00e1tico implica manter um invent\u00e1rio atualizado e planear substitui\u00e7\u00f5es antes do fim de vida dos equipamentos, em vez de apenas resolver avarias \u00e0 medida que surgem.\":\"G\u00e9rer un parc informatique implique de tenir un inventaire \u00e0 jour et de planifier les remplacements avant la fin de vie des \u00e9quipements, au lieu de se limiter \u00e0 r\u00e9soudre les pannes au fur et \u00e0 mesure.\",\"A monitoriza\u00e7\u00e3o 24 horas por dia est\u00e1 inclu\u00edda?\":\"La surveillance 24 heures sur 24 est-elle incluse ?\",\"A monitoriza\u00e7\u00e3o, o suporte remoto, a alarm\u00edstica e o reporting 24x7, 365 dias por ano, correspondem ao plano Premium 365, referido neste contrato. Este n\u00edvel de servi\u00e7o \u00e9 exclusivo desse plano.\":\"La surveillance, le support \u00e0 distance, les alertes et le reporting 24x7, 365 jours par an, correspondent au plan Premium 365, mentionn\u00e9 dans ce contrat. Ce niveau de service est r\u00e9serv\u00e9 \u00e0 ce plan.\",\"A DataRoad gere parques inform\u00e1ticos distribu\u00eddos por v\u00e1rias localiza\u00e7\u00f5es?\":\"DataRoad g\u00e8re-t-elle des parcs informatiques r\u00e9partis sur plusieurs sites ?\",\"Sim. A DataRoad gere o parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, distribu\u00eddo por diferentes localiza\u00e7\u00f5es geogr\u00e1ficas, num \u00fanico contrato de assist\u00eancia IT Unlimited.\":\"Oui. DataRoad g\u00e8re le parc informatique de l'Union de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, r\u00e9parti sur diff\u00e9rents sites g\u00e9ographiques, dans le cadre d'un seul contrat d'assistance IT Unlimited.\"},\"de\":{\"FAQ \u2014 Perguntas frequentes\":\"FAQ \u2014 H\u00e4ufige Fragen\",\"Perguntas frequentes\":\"H\u00e4ufige Fragen\",\"O que inclui a gest\u00e3o do parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o?\":\"Was umfasst die Verwaltung der IT-Landschaft der Union de Freguesias von Massam\u00e1 e Monte Abra\u00e3o?\",\"Inclui a manuten\u00e7\u00e3o permanente de postos de trabalho e servidores, a gest\u00e3o de redes wireless e equipamentos de impress\u00e3o, a gest\u00e3o da conectividade \u00e0 internet e a monitoriza\u00e7\u00e3o, suporte remoto, alarm\u00edstica e reporting.\":\"Sie umfasst die st\u00e4ndige Wartung von Arbeitspl\u00e4tzen und Servern, die Verwaltung von WLAN-Netzen und Druckger\u00e4ten, die Verwaltung der Internetanbindung sowie \u00dcberwachung, Fernsupport, Alarmierung und Reporting.\",\"Qual a diferen\u00e7a entre gest\u00e3o de parque inform\u00e1tico e suporte pontual?\":\"Was ist der Unterschied zwischen IT-Landschaftsverwaltung und punktuellem Support?\",\"Gerir um parque inform\u00e1tico implica manter um invent\u00e1rio atualizado e planear substitui\u00e7\u00f5es antes do fim de vida dos equipamentos, em vez de apenas resolver avarias \u00e0 medida que surgem.\":\"IT-Landschaftsverwaltung bedeutet, ein aktuelles Inventar zu f\u00fchren und Ersatz vor dem Ende der Lebensdauer der Ger\u00e4te zu planen, statt nur St\u00f6rungen zu beheben, sobald sie auftreten.\",\"A monitoriza\u00e7\u00e3o 24 horas por dia est\u00e1 inclu\u00edda?\":\"Ist die \u00dcberwachung rund um die Uhr enthalten?\",\"A monitoriza\u00e7\u00e3o, o suporte remoto, a alarm\u00edstica e o reporting 24x7, 365 dias por ano, correspondem ao plano Premium 365, referido neste contrato. Este n\u00edvel de servi\u00e7o \u00e9 exclusivo desse plano.\":\"\u00dcberwachung, Fernsupport, Alarmierung und Reporting 24x7 an 365 Tagen im Jahr entsprechen dem in diesem Vertrag genannten Plan Premium 365. Diese Servicestufe ist diesem Plan vorbehalten.\",\"A DataRoad gere parques inform\u00e1ticos distribu\u00eddos por v\u00e1rias localiza\u00e7\u00f5es?\":\"Verwaltet DataRoad IT-Landschaften an mehreren Standorten?\",\"Sim. A DataRoad gere o parque inform\u00e1tico da Uni\u00e3o de Freguesias de Massam\u00e1 e Monte Abra\u00e3o, distribu\u00eddo por diferentes localiza\u00e7\u00f5es geogr\u00e1ficas, num \u00fanico contrato de assist\u00eancia IT Unlimited.\":\"Ja. DataRoad verwaltet die an verschiedenen geografischen Standorten verteilte IT-Landschaft der Union de Freguesias von Massam\u00e1 e Monte Abra\u00e3o in einem einzigen IT-Unlimited-Supportvertrag.\"}}<\/script><br \/>\n<!--dr-faq2-end--><br \/>\n<!-- dr-sobre-bloco --><\/p>\n<h2>DataRoad \u2014 suporte inform\u00e1tico permanente para empresas<\/h2>\n<p>A <strong>DataRoad<\/strong> \u00e9 uma <strong>empresa premium de servi\u00e7os inform\u00e1ticos geridos (MSP)<\/strong>, com sede em Alfragide e assist\u00eancia em todo o pa\u00eds. H\u00e1 11 anos que assegura a infraestrutura de IT de organiza\u00e7\u00f5es que n\u00e3o podem parar \u2014 organismos p\u00fablicos, embaixadas, hot\u00e9is, cl\u00ednicas e empresas exigentes \u2014 com equipa t\u00e9cnica certificada, monitoriza\u00e7\u00e3o permanente e um modelo de suporte ilimitado, o <strong>IT Unlimited<\/strong>. S\u00e3o 232 clientes com contrato e a certifica\u00e7\u00e3o Top 5% PME, atribu\u00edda pela scoring.pt.<\/p>\n<p>No <strong>suporte inform\u00e1tico<\/strong>, a DataRoad assume a inform\u00e1tica da empresa por inteiro: helpdesk com sistema de tickets, assist\u00eancia remota e no local, gest\u00e3o de servidores e Microsoft 365, c\u00f3pias de seguran\u00e7a, ciberseguran\u00e7a e monitoriza\u00e7\u00e3o proativa.<\/p>\n<h2>Servi\u00e7os DataRoad<\/h2>\n<ul>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/it-unlimited-servicos-informatica\/it-unlimited-suporte-informatico-ilimitado\/\">IT Unlimited \u2014 suporte inform\u00e1tico ilimitado<\/a><\/strong>: assist\u00eancia ilimitada por mensalidade fixa, com monitoriza\u00e7\u00e3o permanente e alarm\u00edstica.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/suporte-informatico-empresas\/\">Suporte inform\u00e1tico para empresas<\/a><\/strong>: helpdesk com sistema de tickets e tempos de resposta definidos.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/redes-cablagem-informatica\/\">Redes inform\u00e1ticas e cablagem estruturada<\/a><\/strong>: projeto, instala\u00e7\u00e3o e certifica\u00e7\u00e3o.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/redes-wireless-instalacao\/\">Redes wireless para empresas<\/a><\/strong>: estudo de cobertura, Wi-Fi 6 e Wi-Fi 7, gest\u00e3o centralizada.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/firewalls-seguranca-informatica\/\">Ciberseguran\u00e7a e firewalls<\/a><\/strong>: prote\u00e7\u00e3o perimetral e acessos remotos seguros.<\/li>\n<li><strong><a href=\"https:\/\/www.dataroad.pt\/informatica-setor-publico\/\">Inform\u00e1tica para o setor p\u00fablico<\/a><\/strong>: experi\u00eancia com oito entidades p\u00fablicas e com as regras da contrata\u00e7\u00e3o p\u00fablica.<\/li>\n<\/ul>\n<div class=\"dr-contacto\">\n<p class=\"dr-t\">Fale com a DataRoad<\/p>\n<p class=\"dr-d\">Precisa de apoio inform\u00e1tico para a sua empresa, de instalar ou renovar a sua rede, ou simplesmente de uma segunda opini\u00e3o sobre a sua infraestrutura? Analisamos a sua situa\u00e7\u00e3o e apresentamos uma proposta sem compromisso.<\/p>\n<div class=\"dr-vias\"><a href=\"tel:+351211459950\"><span class=\"dr-l\">Telefone<\/span><span class=\"dr-v\">351 +351 211 459 950<\/span><span class=\"dr-n\">chamada para a rede fixa nacional<\/span><\/a><a href=\"mailto:sales@dataroad.pt\"><span class=\"dr-l\">Email<\/span><span class=\"dr-v\">sales@dataroad.pt<\/span><span class=\"dr-n\">envie-nos o seu pedido<\/span><\/a><\/div>\n<p class=\"dr-acao\"><a href=\"https:\/\/www.dataroad.pt\/contactos\/\">Contacte a DataRoad \u00bb<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>DataRoad wurde im Rahmen eines \u00f6ffentlichen Auftrags von der Union der Ortschaften Massam\u00e1 und Monte Abra\u00e3o ausgew\u00e4hlt. Erfahren Sie mehr \u00fcber die Arbeit im \u00f6ffentlichen Sektor.<\/p>","protected":false},"author":1,"featured_media":5501,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[56],"tags":[97,95,214],"class_list":["post-6629","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-manutencao-informatica","tag-contrato-informatica-assistencia","tag-assistencia-informatica-servicos-informatica-lisboa","tag-noticia","post_format-post-format-gallery"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Contrato p\u00fablico 2021: a Uni\u00e3o das Freguesias de Massam\u00e1 e Monte Abra\u00e3o renova com a DataRoad a consultoria e a assist\u00eancia t\u00e9cnica inform\u00e1tica.\" \/>\n\t<meta name=\"robots\" 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