{"id":30962,"date":"2026-08-27T12:34:11","date_gmt":"2026-08-27T12:34:11","guid":{"rendered":"https:\/\/www.dataroad.pt\/departamento-it-externo-outsourcing-lisboa\/"},"modified":"2026-10-25T13:24:05","modified_gmt":"2026-10-25T13:24:05","slug":"externes-it-department-outsourcing-lissabon","status":"publish","type":"page","link":"https:\/\/www.dataroad.pt\/de\/departamento-it-externo-outsourcing-lisboa\/","title":{"rendered":"Externer IT-Bereich (Outsourcing) in Lissabon"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30962\" class=\"elementor elementor-30962\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e17bd7d e-flex e-con-boxed e-con e-parent\" data-id=\"4e17bd7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-410ae076 elementor-widget elementor-widget-text-editor\" data-id=\"410ae076\" 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.grid{grid-template-columns:1fr 1fr}.dr-lp .steps{grid-template-columns:1fr 1fr}}@media(max-width:560px){.dr-lp .grid,.dr-lp .steps{grid-template-columns:1fr}}body:has(.dr-lp) .itsoft-single-blog-details{display:none}<\/style><div class=\"dr-lp\"><section class=\"hero\"><div class=\"wrap\"><span class=\"eyebrow\">Lisboa \u00b7 Outsourcing IT<\/span><h1>Departamento de IT Externo (Outsourcing) em Lisboa<\/h1><p class=\"lead\">Tenha um departamento de IT externo em Lisboa sem o custo de o ter interno. A DataRoad gere toda a sua tecnologia \u2014 utilizadores, servidores, cloud, seguran\u00e7a e fornecedores \u2014 por uma aven\u00e7a fixa, com foco em disponibilidade e preven\u00e7\u00e3o.<\/p><div class=\"btns\"><a class=\"btn btn-red\" href=\"https:\/\/www.dataroad.pt\/contactos\/\">Pedir proposta \u2192<\/a><a class=\"btn btn-ghost\" href=\"tel:+351211459950\">\u260e +351 211 459 950<\/a><\/div><div class=\"trust\"><span>\u2713 <b>Gest\u00e3o de A a Z<\/b><\/span><span>\u2713 <b>Um \u00fanico interlocutor<\/b><\/span><span>\u2713 <b>SLA escrito<\/b><\/span><span>\u2713 <b>Custo fixo mensal<\/b><\/span><\/div><\/div><\/section><div class=\"dr-cards\"><a class=\"dr-cards-a\" href=\"\/departamento-de-it\/\"><i class=\"flaticon flaticon-user\"><\/i><span class=\"dr-cards-in\"><span class=\"dr-cards-h\">Departamento de IT<\/span><span class=\"dr-cards-d\">Equipa dedicada, com respons\u00e1vel de conta<br>Sem depender de uma \u00fanica pessoa<\/span><span class=\"dr-cards-cta\">Leia Mais &#8230;<svg width=\"34\" height=\"10\" viewBox=\"0 0 34 10\" fill=\"none\" aria-hidden=\"true\"><path d=\"M0 5h31M27 1l5 4-5 4\" stroke=\"currentColor\" stroke-width=\"1.6\"\/><\/svg><\/span><\/span><\/a><a class=\"dr-cards-b\" href=\"\/contactos\/\"><i class=\"flaticon flaticon-phone-call\"><\/i><span class=\"dr-cards-in\"><span class=\"dr-cards-h\">Pedir uma proposta<\/span><span class=\"dr-cards-d\">Levantamento do que tem hoje<br>Valor fechado, por escrito<\/span><span class=\"dr-cards-cta\">Leia Mais &#8230;<svg width=\"34\" height=\"10\" viewBox=\"0 0 34 10\" fill=\"none\" aria-hidden=\"true\"><path d=\"M0 5h31M27 1l5 4-5 4\" stroke=\"currentColor\" stroke-width=\"1.6\"\/><\/svg><\/span><\/span><\/a><\/div>\n<style>html,body{overflow-x:hidden}.dr-kp3{background:#F4F5F7;padding:56px 0 40px;width:100vw;margin:0 0 0 calc(50% - 50vw);box-sizing:border-box;}.dr-kp3-in{max-width:1140px;margin:0 auto;display:flex;gap:36px;padding:0 22px;}.dr-kp3-i{flex:1 1 0;}.dr-kp3-i svg{width:34px;height:34px;stroke:#A10F11;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;display:block;}.dr-kp3-i h3{font-family:\"Fira Sans\",sans-serif;font-size:28px;line-height:1.2;font-weight:700;color:#1F2937;margin:14px 0 10px;}.dr-kp3-i p{font-family:\"Rubik\",sans-serif;font-size:16px;line-height:1.65;color:#4B5563;margin:0;}@media(max-width:767px){.dr-kp3{padding:40px 0 24px}.dr-kp3-in{flex-direction:column;gap:26px}.dr-kp3-i h3{font-size:23px}}<\/style>\n<section class=\"dr-kp3\"><div class=\"dr-kp3-in\"><div class=\"dr-kp3-i\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><h3>Um departamento completo<\/h3><p>Utilizadores, infraestrutura, cloud e fornecedores geridos por n\u00f3s.<\/p><\/div><div class=\"dr-kp3-i\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><h3>Ciberseguran\u00e7a inclu\u00edda<\/h3><p>Prote\u00e7\u00e3o, monitoriza\u00e7\u00e3o e resposta dentro do servi\u00e7o.<\/p><\/div><div class=\"dr-kp3-i\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><polyline points=\"22 12 18 12 15 21 9 3 6 12 2 12\"\/><\/svg><h3>Relat\u00f3rios e roadmap<\/h3><p>Estado do parque e plano de evolu\u00e7\u00e3o por escrito.<\/p><\/div><\/div><\/section>\n<section class=\"sec\"><div class=\"wrap\"><h2>O seu IT gerido, para focar no neg\u00f3cio<\/h2><div class=\"sub\">Gerir inform\u00e1tica consome tempo e distrai do essencial. Com o <b>outsourcing de IT da DataRoad<\/b>, passa a ter uma equipa que trata de tudo: da gest\u00e3o di\u00e1ria de utilizadores \u00e0 estrat\u00e9gia de infraestrutura e seguran\u00e7a \u2014 com relat\u00f3rios claros e custos previs\u00edveis.<\/div><div class=\"grid\"><div class=\"card\"><div class=\"k\">\ud83d\udc64<\/div><h3>Gest\u00e3o de utilizadores<\/h3><p>Altas, baixas, permiss\u00f5es, Microsoft 365 e apoio di\u00e1rio aos colaboradores.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83d\udda5\ufe0f<\/div><h3>Infraestrutura e cloud<\/h3><p>Servidores, redes, backups e servi\u00e7os cloud geridos e monitorizados.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83d\udee1\ufe0f<\/div><h3>Ciberseguran\u00e7a<\/h3><p>EDR, firewall, pol\u00edticas e sensibiliza\u00e7\u00e3o alinhadas com a NIS2.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83e\udd1d<\/div><h3>Gest\u00e3o de fornecedores<\/h3><p>Falamos com operadoras e fornecedores de software por si \u2014 um s\u00f3 ponto de contacto.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83d\udcca<\/div><h3>Relat\u00f3rios e roadmap<\/h3><p>Reuni\u00f5es peri\u00f3dicas, indicadores e um plano de evolu\u00e7\u00e3o do seu IT.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83d\ude80<\/div><h3>Projetos inclu\u00eddos<\/h3><p>Migra\u00e7\u00f5es, upgrades e novos escrit\u00f3rios coordenados pela mesma equipa.<\/p><\/div><\/div><\/div><\/section><section class=\"sec\" style=\"background:var(--bg);border-radius:20px\"><div class=\"wrap\"><h2>Porqu\u00ea a DataRoad<\/h2><div class=\"sub\">Toda a compet\u00eancia de um departamento de IT interno, sem o custo e a rotatividade.<\/div><div class=\"grid\"><div class=\"card\"><div class=\"k\">\ud83d\udd13<\/div><h3>Sem fideliza\u00e7\u00e3o<\/h3><p>Contrato anual com 60 dias de pr\u00e9-aviso: ficamos porque somos bons.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83d\udc65<\/div><h3>Equipa dedicada<\/h3><p>T\u00e9cnicos que conhecem a sua infraestrutura, n\u00e3o um call center an\u00f3nimo.<\/p><\/div><div class=\"card\"><div class=\"k\">\u23f1\ufe0f<\/div><h3>Proatividade<\/h3><p>Prevenimos em vez de remendar. Menos incidentes e menor tempo de paragem.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83c\uddf5\ud83c\uddf9<\/div><h3>Proximidade em Lisboa<\/h3><p>Estamos perto. Quando \u00e9 preciso ir ao local, vamos depressa.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83d\udee1\ufe0f<\/div><h3>Seguran\u00e7a inclu\u00edda<\/h3><p>Antiv\u00edrus\/EDR, firewall e boas pr\u00e1ticas alinhadas com a NIS2.<\/p><\/div><div class=\"card\"><div class=\"k\">\ud83d\udcbe<\/div><h3>Backups testados<\/h3><p>C\u00f3pias de seguran\u00e7a autom\u00e1ticas e verificadas, com plano de recupera\u00e7\u00e3o.<\/p><\/div><\/div><\/div><\/section><section class=\"sec\"><div class=\"wrap\"><h2>Como trabalhamos<\/h2><div class=\"sub\">Um processo simples, transparente e sem surpresas.<\/div><div class=\"steps\"><div class=\"step\"><h4>Diagn\u00f3stico<\/h4><p>Analisamos a sua infraestrutura, riscos e prioridades \u2014 sem compromisso.<\/p><\/div><div class=\"step\"><h4>Proposta clara<\/h4><p>Aven\u00e7a e SLA \u00e0 medida, com \u00e2mbito e custos definidos.<\/p><\/div><div class=\"step\"><h4>Onboarding<\/h4><p>Invent\u00e1rio, acessos, monitoriza\u00e7\u00e3o e documenta\u00e7\u00e3o da sua rede.<\/p><\/div><div class=\"step\"><h4>Suporte cont\u00ednuo<\/h4><p>Assist\u00eancia Inform\u00e1tica, interven\u00e7\u00f5es e relat\u00f3rios \u2014 melhoria cont\u00ednua todos os meses.<\/p><\/div><\/div><\/div><\/section><section class=\"sec\"><div class=\"wrap\"><h2>Onde atuamos em Lisboa<\/h2><div class=\"sub\">Desloca\u00e7\u00e3o ao local em toda a Grande Lisboa e suporte remoto imediato para todo o pa\u00eds.<\/div><div class=\"zonas\"><span>Lisboa<\/span><span>Parque das Na\u00e7\u00f5es<\/span><span>Oeiras<\/span><span>Cascais<\/span><span>Amadora<\/span><span>Sintra<\/span><span>Loures<\/span><span>Odivelas<\/span><span>Almada<\/span><span>Barreiro<\/span><span>Set\u00fabal<\/span><span>Vila Franca de Xira<\/span><\/div><\/div><\/section><section class=\"sec\" style=\"background:var(--bg);border-radius:20px\"><div class=\"wrap\"><p class=\"dr-ver-tambem\">Faz parte da nossa <a href=\"\/informatica-para-empresas-em-lisboa\/\">assist\u00eancia inform\u00e1tica em Lisboa<\/a>: suporte remoto, telef\u00f3nico e no local para empresas da cidade e da Grande Lisboa, a partir da sede em Alfragide.<\/p><h2>Perguntas frequentes<\/h2><div class=\"sub\">As d\u00favidas mais comuns sobre outsourcing de IT em Lisboa.<\/div><details><summary>O outsourcing substitui um inform\u00e1tico interno?<\/summary><p>Sim, total ou parcialmente. Muitos clientes substituem a fun\u00e7\u00e3o interna; outros usam-nos como refor\u00e7o da sua equipa (co-gest\u00e3o). Adaptamos o \u00e2mbito \u00e0s suas necessidades.<\/p><\/details><details><summary>Como \u00e9 calculado o pre\u00e7o?<\/summary><p>Por aven\u00e7a fixa mensal, com base no n\u00famero de utilizadores, servidores e servi\u00e7os geridos. O valor \u00e9 claro e previs\u00edvel, sem surpresas.<\/p><\/details><details><summary>Ficamos dependentes da DataRoad?<\/summary><p>N\u00e3o. Documentamos tudo e n\u00e3o exigimos fideliza\u00e7\u00e3o. Os acessos e a informa\u00e7\u00e3o s\u00e3o sempre seus.<\/p><\/details><details><summary>Fazem tamb\u00e9m a parte estrat\u00e9gica?<\/summary><p>Sim. Al\u00e9m da opera\u00e7\u00e3o di\u00e1ria, apresentamos um roadmap tecnol\u00f3gico e aconselhamento para acompanhar o crescimento do neg\u00f3cio.<\/p><\/details><details><summary>Servem empresas com v\u00e1rios escrit\u00f3rios?<\/summary><p>Sim, incluindo opera\u00e7\u00f5es multi-local e liga\u00e7\u00e3o a equipas internacionais, com suporte centralizado.<\/p><\/details><\/div><\/section><section class=\"sec\"><div class=\"wrap\"><div class=\"band\"><div><h2>Quer o seu IT tratado de A a Z em Lisboa?<\/h2><p>Pe\u00e7a uma proposta de outsourcing \u00e0 medida.<\/p><\/div><div class=\"btns\"><a class=\"btn btn-red\" href=\"https:\/\/www.dataroad.pt\/contactos\/\">Falar com a DataRoad \u2192<\/a><\/div><\/div><div style=\"margin-top:26px\"><div class=\"sub\" style=\"margin-bottom:10px\"><b>Servi\u00e7os relacionados:<\/b><\/div><div class=\"rel\"><a href=\"\/servicos-informatica-empresas\/\">Assist\u00eancia inform\u00e1tica a empresas em Lisboa<\/a><a href=\"\/cablagem-de-rede-informatica\/panike-cablagem-wifi-armazem-algarve\/\">Instala\u00e7\u00e3o de redes inform\u00e1ticas em Lisboa<\/a><a href=\"https:\/\/www.dataroad.pt\/contactos\/\">Contactos e proposta<\/a><\/div><div class=\"sub\" style=\"margin:22px 0 10px\"><b>Guias \u00fateis no nosso blog:<\/b><\/div><div class=\"rel\"><a href=\"\/manutencao-informatica\/suporte-informatico-interno-vs-outsourcing-pme\/\">Interno vs. outsourcing de IT<\/a><a href=\"\/manutencao-informatica\/quanto-custa-suporte-informatico-empresa\/\">Quanto custa o suporte inform\u00e1tico?<\/a><a href=\"\/manutencao-informatica\/o-que-e-sla-suporte-informatico\/\">O que \u00e9 um SLA em suporte inform\u00e1tico<\/a><\/div><\/div><\/div><\/section><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Service\",\"serviceType\":\"Outsourcing de IT\",\"name\":\"Departamento de IT Externo (Outsourcing) em Lisboa\",\"areaServed\":{\"@type\":\"City\",\"name\":\"Lisboa\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"DataRoad\",\"url\":\"https:\/\/www.dataroad.pt\/\",\"telephone\":\"+351211459950\",\"email\":\"sales@dataroad.pt\"},\"description\":\"Departamento de IT externo em Lisboa: outsourcing inform\u00e1tico completo por aven\u00e7a fixa, com gest\u00e3o proativa, ciberseguran\u00e7a e SLA. 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Os acessos e a informa\u00e7\u00e3o s\u00e3o sempre seus.\"}},{\"@type\":\"Question\",\"name\":\"Fazem tamb\u00e9m a parte estrat\u00e9gica?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sim. Al\u00e9m da opera\u00e7\u00e3o di\u00e1ria, apresentamos um roadmap tecnol\u00f3gico e aconselhamento para acompanhar o crescimento do neg\u00f3cio.\"}},{\"@type\":\"Question\",\"name\":\"Servem empresas com v\u00e1rios escrit\u00f3rios?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sim, incluindo opera\u00e7\u00f5es multi-local e liga\u00e7\u00e3o a equipas internacionais, com suporte centralizado.\"}}]}<\/script><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-drnote0c e-con-full e-flex e-con e-parent\" data-id=\"drnote0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-drnote01 elementor-widget elementor-widget-text-editor\" data-id=\"drnote01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dr-note-contrato\" style=\"max-width:980px;margin:0 auto;padding:26px 30px;border:1px solid rgba(224,30,55,.35);border-left:4px solid #E01E37;border-radius:12px;background:rgba(224,30,55,.04)\"><div style=\"font-size:13px;letter-spacing:.16em;text-transform:uppercase;font-weight:700;color:#E01E37;margin-bottom:10px\">Como trabalhamos<\/div><p style=\"margin:0 0 8px;font-size:16px;line-height:1.65\">Este servi\u00e7o \u00e9 prestado exclusivamente no \u00e2mbito de um contrato IT Unlimited.<\/p><p style=\"margin:0 0 8px;font-size:16px;line-height:1.65\">A DataRoad n\u00e3o presta assist\u00eancias pontuais (one-shot) nem vende equipamentos de forma isolada. Trabalhamos em regime de contrato mensal, com responsabilidade total pelo ambiente do cliente.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-drs0962a e-flex e-con-boxed e-con e-parent\" data-id=\"drs0962a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-drs0962w elementor-widget elementor-widget-text-editor\" data-id=\"drs0962w\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tundefined<section class=\"drx\" id=\"ext-premium\"><p class=\"k\">Departamento de IT externo<\/p><h2>Departamento de IT externo: a equipa t\u00e9cnica da sua empresa, sem contratar<\/h2><p class=\"lead\">A DataRoad funciona como o departamento de IT da sua empresa: gere postos, rede, seguran\u00e7a e fornecedores, com t\u00e9cnicos seniores e processos definidos. \u00c9 um contrato IT Unlimited, com custo mensal previs\u00edvel.<\/p><div class=\"g3\"><div class=\"c\"><h3>Um interlocutor<\/h3><p>Um \u00fanico parceiro para postos, rede, seguran\u00e7a e fornecedores.<\/p><\/div><div class=\"c\"><h3>Custo previs\u00edvel<\/h3><p>Mensalidade fixa em contrato IT Unlimited.<\/p><\/div><div class=\"c\"><h3>Experi\u00eancia acumulada<\/h3><p>11 anos de mercado e 232 clientes, entre embaixadas, hot\u00e9is e cl\u00ednicas.<\/p><\/div><\/div><div class=\"tw\"><table><thead><tr><th>Necessidade<\/th><th>O que a DataRoad assume<\/th><th>Resultado<\/th><\/tr><\/thead><tbody><tr><td>Suporte di\u00e1rio aos utilizadores<\/td><td>Suporte remoto, local e telef\u00f3nico<\/td><td>Equipa a trabalhar sem interrup\u00e7\u00f5es<\/td><\/tr><tr><td>Seguran\u00e7a<\/td><td>Firewalls geridas, endpoints, 2FA\/MFA e monitoriza\u00e7\u00e3o<\/td><td>Risco reduzido<\/td><\/tr><tr><td>Fornecedores e licen\u00e7as<\/td><td>Coordena\u00e7\u00e3o com operadores e fabricantes<\/td><td>Menos tempo perdido pela gest\u00e3o interna<\/td><\/tr><tr><td>Planeamento<\/td><td>Roadmap de melhorias e relat\u00f3rios<\/td><td>Decis\u00f5es informadas<\/td><\/tr><\/tbody><\/table><\/div><h3 class=\"s\">Como trabalhamos<\/h3><ol><li><b>Diagn\u00f3stico<\/b>Levantamento do ambiente atual.<\/li><li><b>Proposta<\/b>Plano recomendado em contrato IT Unlimited.<\/li><li><b>Transi\u00e7\u00e3o<\/b>Assun\u00e7\u00e3o da gest\u00e3o sem interromper a opera\u00e7\u00e3o.<\/li><li><b>Gest\u00e3o cont\u00ednua<\/b>Suporte, monitoriza\u00e7\u00e3o e melhoria constante.<\/li><\/ol><div class=\"cta\"><h3>Quer substituir ou refor\u00e7ar o seu departamento de IT?<\/h3><p>Contrato anual, com 60 dias de pr\u00e9-aviso. Mais de 10 postos \u00b7 contrato de assist\u00eancia \u00b7 suporte remoto, local e telef\u00f3nico.<\/p><a class=\"b\" href=\"\/contactos\/\">Pedir an\u00e1lise sem compromisso \u2192<\/a><a class=\"t\" href=\"tel:+351211459950\">\u260e +351 211 459 950*<\/a><small>*Chamada para a rede fixa nacional<\/small><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Externe IT-Abteilung in Lissabon: Vollst\u00e4ndiges IT-Outsourcing zum Festpreis mit proaktivem Management, Cybersicherheit und SLA. Ihre IT von A bis Z geregelt.<\/p>","protected":false},"author":1,"featured_media":28466,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-default.php","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-30962","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Outsourcing inform\u00e1tico em Lisboa: utilizadores, cloud e seguran\u00e7a geridos por aven\u00e7a fixa, com SLA escrito e respons\u00e1vel de conta. 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